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Reporting period: Jun '23May '24

Tima - Irma Overview

<10 Places
Restaurant

Brand Satisfaction

85%
4pp

Country Rank

Bosnia And Herzegovina
14 of 56

Category Rank

Restaurant
11 of 43

Rating Score

4.6

Sales Power

Sales Index

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Tima - Irma Brand Profile

Jun '23May '24

Bosnia And Herzegovina

Tima - Irma has a much lower satisfaction score for its Place compared to its other aspects. However, Tima - Irma has succeeded in its Food and Drinks aspect, with a 95% satisfaction score.

Food and Drinks
95%
3pp
Pricing
88%
10pp
Staff
80%
10pp
Service
71%
3pp
Place
52%
2pp
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Tima - Irma Food and Drinks

Tima - Irma is struggling to meet customer expectations. Use Realytics to know why

Tima - Irma Portion Size

Jun '23May '24

Bosnia And Herzegovina

Tima - Irma is one of the most promising brand to delight customers. Use Realytics to know morelink

Satisfaction Score

Aspect Rank

2 of 41
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Tima - Irma Food Quality

Jun '23May '24

Bosnia And Herzegovina

Tima - Irma is losing some of its appeal, with a concerning 9% decrease in satisfaction for Food Quality dropping from 97% last year to 88% this year.

Satisfaction Score

88%
9pp

Aspect Rank

2 of 42
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Tima - Irma Menu Selection

Jun '23May '24

Bosnia And Herzegovina

Tima - Irma is struggling to meet customer expectations, with a 5% decrease in satisfaction in Menu Selection aspect, falling from 93% last year to 88% this year.

Satisfaction Score

88%
5pp

Aspect Rank

6 of 42
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Tima - Irma Dishes

Jun '23May '24

Bosnia And Herzegovina

Tima - Irma is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

2 of 42
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Tima - Irma Place

Tima - Irma has shown an increase in Place, with a jump from 50% last year to an impressive 52% this year.

Tima - Irma Pricing

Tima - Irma is losing its edge, with a noticeable decrease in guest satisfaction in Pricing aspect, down from 98% last year to 88% this year.

Tima - Irma Price

Jun '23May '24

Bosnia And Herzegovina

Tima - Irma is facing challenges in evolving its Price aspect, with a 10% decrease in customer satisfaction, dropping from 98% last year to 88% this year.

Satisfaction Score

88%
10pp

Aspect Rank

14 of 42
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Tima - Irma Service

Tima - Irma continues to evolve, with a 3% increase in customer satisfaction of Service, climbing from 68% last year to 71% this year.

Tima - Irma Waiting Time

Jun '23May '24

Bosnia And Herzegovina

Tima - Irma has successfully improved guest experience, as their "Waiting Time" satisfaction score jumped from 51% last year to an 64% this year.

Satisfaction Score

64%
13pp

Aspect Rank

7 of 42
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Tima - Irma Staff

Tima - Irma is facing challenges in maintaining its customer experience, with a noticeable 10% decrease in their Staff aspect satisfaction score, dropping from 90% to 80% this year.

Tima - Irma Staff Friendliness

Jun '23May '24

Bosnia And Herzegovina

Tima - Irma is losing some of its appeal, with a concerning 3% decrease in satisfaction for Staff Friendliness dropping from 91% last year to 88% this year.

Satisfaction Score

88%
3pp

Aspect Rank

15 of 42
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