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Reporting period: Jul '23Jun '24

Mrvica Old Town Overview

<10 Places
Cafe

Brand Satisfaction

78%
7pp

Country Rank

Bosnia And Herzegovina
28 of 61

Category Rank

Cafe
2 of 3

Rating Score

4.1

Sales Power

Sales Index

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Mrvica Old Town Brand Profile

Jul '23Jun '24

Bosnia And Herzegovina

Mrvica Old Town has a much lower satisfaction score for its Service compared to its other aspects. However, Mrvica Old Town has succeeded in its Food and Drinks aspect, with a 86% satisfaction score.

Food and Drinks
86%
2pp
Staff
74%
11pp
Pricing
71%
Place
71%
16pp
Service
62%
13pp
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Mrvica Old Town Satisfaction Trend

Jan '24Jun '24

Bosnia And Herzegovina

Mrvica Old Town's brand satisfaction has decreased compared to previous month and now stands at 75%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Mrvica Old Town Food and Drinks

Mrvica Old Town is losing some of its appeal, with a concerning 2% decrease in satisfaction for Food and Drinks dropping from 88% last year to 86% this year.

Mrvica Old Town Food Quality

Jul '23Jun '24

Bosnia And Herzegovina

Mrvica Old Town is struggling to meet customer expectations, with a 34% decrease in satisfaction in Food Quality aspect, falling from 75% last year to 41% this year.

Satisfaction Score

41%
34pp

Aspect Rank

1 of 3
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Mrvica Old Town Menu Selection

Jul '23Jun '24

Bosnia And Herzegovina

Mrvica Old Town is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

1 of 2
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Mrvica Old Town Dishes

Jul '23Jun '24

Bosnia And Herzegovina

Mrvica Old Town has shown an increase in Dishes, with a jump from 83% last year to an impressive 87% this year.

Satisfaction Score

87%
4pp

Aspect Rank

2 of 3
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Mrvica Old Town Drinks

Jul '23Jun '24

Bosnia And Herzegovina

Mrvica Old Town is losing its edge, with a noticeable decrease in guest satisfaction in Drinks aspect, down from 97% last year to 85% this year.

Satisfaction Score

85%
12pp

Aspect Rank

2 of 3
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Mrvica Old Town Place

Mrvica Old Town is facing challenges in evolving its Place aspect, with a 16% decrease in customer satisfaction, dropping from 87% last year to 71% this year.

Mrvica Old Town Atmosphere and Décor

Jul '23Jun '24

Bosnia And Herzegovina

Mrvica Old Town is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

1 of 3
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Mrvica Old Town Pricing

Mrvica Old Town remains a consumer favourite, maintaining a consistent 71% satisfaction score in Pricing aspect for both this year and last year.

Mrvica Old Town Price

Jul '23Jun '24

Bosnia And Herzegovina

Mrvica Old Town is still the go-to place for customers, as their Price score remains high at 71%, consistent with last year's score.

Satisfaction Score

71%

Aspect Rank

2 of 3
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Mrvica Old Town Service

Mrvica Old Town is facing challenges in maintaining its customer experience, with a noticeable 13% decrease in their Service aspect satisfaction score, dropping from 75% to 62% this year.

Mrvica Old Town Dining Options

Jul '23Jun '24

Bosnia And Herzegovina

Mrvica Old Town is losing some of its appeal, with a concerning 9% decrease in satisfaction for Dining Options dropping from 96% last year to 87% this year.

Satisfaction Score

87%
9pp

Aspect Rank

1 of 3
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Mrvica Old Town Waiting Time

Jul '23Jun '24

Bosnia And Herzegovina

Mrvica Old Town remains a consumer favourite, maintaining a consistent 26% satisfaction score in Waiting Time aspect for both this year and last year.

Satisfaction Score

26%

Aspect Rank

1 of 3
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Mrvica Old Town Staff

Mrvica Old Town is struggling to meet customer expectations, with a 11% decrease in satisfaction in Staff aspect, falling from 85% last year to 74% this year.

Mrvica Old Town Staff Friendliness

Jul '23Jun '24

Bosnia And Herzegovina

Mrvica Old Town is losing its edge, with a noticeable decrease in guest satisfaction in Staff Friendliness aspect, down from 90% last year to 76% this year.

Satisfaction Score

76%
14pp

Aspect Rank

1 of 3
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Mrvica Old Town Staff Members

Jul '23Jun '24

Bosnia And Herzegovina

Mrvica Old Town is still the go-to place for customers, as their Staff Members score remains high at 69%, consistent with last year's score.

Satisfaction Score

69%

Aspect Rank

1 of 2
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