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Reporting period: Jun '23May '24

Konzum Overview

<10 Places
Restaurant

Brand Satisfaction

49%
4pp

Country Rank

Bosnia And Herzegovina
53 of 56

Category Rank

Restaurant
41 of 43

Rating Score

2.9

Sales Power

Sales Index

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Konzum Brand Profile

Jun '23May '24

Bosnia And Herzegovina

Konzum has a much lower satisfaction score for its Pricing compared to its other aspects. However, Konzum has succeeded in its Place aspect, with a 61% satisfaction score.

Place
61%
6pp
Staff
59%
Food and Drinks
57%
7pp
Service
43%
18pp
Pricing
14%
6pp
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Konzum Satisfaction Trend

Dec '23May '24

Bosnia And Herzegovina

Konzum's brand satisfaction has increased compared to previous month and now stands at 64%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Konzum Food and Drinks

Konzum has shown an increase in Food and Drinks, with a jump from 50% last year to an impressive 57% this year.

Konzum Food Quality

Jun '23May '24

Bosnia And Herzegovina

Konzum continues to evolve, with a 15% increase in customer satisfaction of Food Quality, climbing from 14% last year to 29% this year.

Satisfaction Score

29%
15pp

Aspect Rank

24 of 42
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Konzum Dishes

Jun '23May '24

Bosnia And Herzegovina

Konzum has successfully improved guest experience, as their "Dishes" satisfaction score jumped from 54% last year to an 62% this year.

Satisfaction Score

62%
8pp

Aspect Rank

35 of 42
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Konzum Place

Konzum is losing some of its appeal, with a concerning 6% decrease in satisfaction for Place dropping from 67% last year to 61% this year.

Konzum Cleanliness and Hygiene

Jun '23May '24

Bosnia And Herzegovina

Konzum remains a consumer favourite, maintaining a consistent 78% satisfaction score in Cleanliness and Hygiene aspect for both this year and last year.

Satisfaction Score

78%

Aspect Rank

9 of 41
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Konzum Pricing

Konzum is struggling to meet customer expectations. Use Realytics to know why

Konzum Price

Jun '23May '24

Bosnia And Herzegovina

Konzum is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

42 of 42
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Konzum Service

Konzum is struggling to meet customer expectations, with a 18% decrease in satisfaction in Service aspect, falling from 61% last year to 43% this year.

Konzum Waiting Time

Jun '23May '24

Bosnia And Herzegovina

Konzum is losing its edge, with a noticeable decrease in guest satisfaction in Waiting Time aspect, down from 60% last year to 41% this year.

Satisfaction Score

41%
19pp

Aspect Rank

14 of 42
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Konzum Staff

Konzum is still the go-to place for customers, as their Staff score remains high at 59%, consistent with last year's score.