Konzum Brand Profile
Jul '23 — Jun '24
Bosnia And Herzegovina
Konzum has a much lower satisfaction score for its Pricing compared to its other aspects. However, Konzum has succeeded in its Place aspect, with a 66% satisfaction score.
Konzum Satisfaction Trend
Jan '24 — Jun '24
Bosnia And Herzegovina
Konzum's brand satisfaction remains unchanged compared to the previous month and continues to stand at 64%. Use Realytics to closely monitor satisfaction score changes and assess how well the brand continues to meet customer expectations.
Konzum Food and Drinks
Konzum has shown an increase in Food and Drinks, with a jump from 46% last year to an impressive 59% this year.
Konzum Food Quality
Jul '23 — Jun '24
Bosnia And Herzegovina
Konzum continues to evolve, with a 13% increase in customer satisfaction of Food Quality, climbing from 16% last year to 29% this year.
Satisfaction Score
Aspect Rank
Konzum Dishes
Jul '23 — Jun '24
Bosnia And Herzegovina
Konzum has successfully improved guest experience, as their "Dishes" satisfaction score jumped from 52% last year to an 64% this year.
Satisfaction Score
Aspect Rank
Konzum Place
Konzum remains a consumer favourite, maintaining a consistent 66% satisfaction score in Place aspect for both this year and last year.
Konzum Cleanliness and Hygiene
Jul '23 — Jun '24
Bosnia And Herzegovina
Konzum is still the go-to place for customers, as their Cleanliness and Hygiene score remains high at 79%, consistent with last year's score.
Satisfaction Score
Aspect Rank
Konzum Pricing
Konzum is struggling to meet customer expectations. Use Realytics to know why
Konzum Price
Jul '23 — Jun '24
Bosnia And Herzegovina
Satisfaction Score
Aspect Rank
Konzum Service
Konzum is losing some of its appeal, with a concerning 13% decrease in satisfaction for Service dropping from 58% last year to 45% this year.
Konzum Waiting Time
Jul '23 — Jun '24
Bosnia And Herzegovina
Konzum is struggling to meet customer expectations, with a 10% decrease in satisfaction in Waiting Time aspect, falling from 55% last year to 45% this year.
Satisfaction Score
Aspect Rank
Konzum Staff
Konzum is losing its edge, with a noticeable decrease in guest satisfaction in Staff aspect, down from 87% last year to 63% this year.
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