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Reporting period: Jun '23May '24

Dženita Overview

<10 Places
Restaurant

Brand Satisfaction

60%
13pp

Country Rank

Bosnia And Herzegovina
51 of 56

Category Rank

Restaurant
39 of 43

Rating Score

3.4

Sales Power

Sales Index

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Dženita Brand Profile

Jun '23May '24

Bosnia And Herzegovina

Dženita has a much lower satisfaction score for its Service compared to its other aspects. However, Dženita has succeeded in its Place aspect, with a 69% satisfaction score.

Place
69%
1pp
Food and Drinks
65%
11pp
Staff
56%
11pp
Service
38%
16pp
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Dženita Satisfaction Trend

Dec '23May '24

Bosnia And Herzegovina

Dženita's brand satisfaction has decreased compared to previous month and now stands at 41%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Dženita Food and Drinks

Dženita is losing some of its appeal, with a concerning 11% decrease in satisfaction for Food and Drinks dropping from 76% last year to 65% this year.

Dženita Food Quality

Jun '23May '24

Bosnia And Herzegovina

Dženita is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

31 of 42
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Dženita Dishes

Jun '23May '24

Bosnia And Herzegovina

Dženita is struggling to meet customer expectations, with a 18% decrease in satisfaction in Dishes aspect, falling from 70% last year to 52% this year.

Satisfaction Score

52%
18pp

Aspect Rank

39 of 42
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Dženita Place

Dženita is losing its edge, with a noticeable decrease in guest satisfaction in Place aspect, down from 70% last year to 69% this year.

Dženita Atmosphere and Décor

Jun '23May '24

Bosnia And Herzegovina

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Satisfaction Score

Aspect Rank

24 of 42
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Dženita Service

Dženita is facing challenges in evolving its Service aspect, with a 16% decrease in customer satisfaction, dropping from 54% last year to 38% this year.

Dženita Waiting Time

Jun '23May '24

Bosnia And Herzegovina

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Satisfaction Score

Aspect Rank

21 of 42
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Dženita Staff

Dženita is facing challenges in maintaining its customer experience, with a noticeable 11% decrease in their Staff aspect satisfaction score, dropping from 67% to 56% this year.

Dženita Staff Members

Jun '23May '24

Bosnia And Herzegovina

Dženita remains a consumer favourite, maintaining a consistent 52% satisfaction score in Staff Members aspect for both this year and last year.

Satisfaction Score

52%

Aspect Rank

15 of 42
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