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Reporting period: Jun '23May '24

Ćevabdžinica Željo Overview

<10 Places
Fast Food Restaurant

Brand Satisfaction

69%
7pp

Country Rank

Bosnia And Herzegovina
42 of 56

Category Rank

Fast Food Restaurant
1 of 2

Rating Score

3.8

Sales Power

Sales Index

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Ćevabdžinica Željo Brand Profile

Jun '23May '24

Bosnia And Herzegovina

Ćevabdžinica Željo has a much lower satisfaction score for its Staff compared to its other aspects. However, Ćevabdžinica Željo has succeeded in its Pricing aspect, with a 92% satisfaction score.

Pricing
92%
8pp
Food and Drinks
74%
5pp
Service
68%
9pp
Place
53%
11pp
Staff
50%
20pp
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Ćevabdžinica Željo Satisfaction Trend

Dec '23May '24

Bosnia And Herzegovina

Ćevabdžinica Željo's brand satisfaction has decreased compared to previous month and now stands at 75%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Ćevabdžinica Željo Food and Drinks

Ćevabdžinica Željo is losing some of its appeal, with a concerning 5% decrease in satisfaction for Food and Drinks dropping from 79% last year to 74% this year.

Ćevabdžinica Željo Food Quality

Jun '23May '24

Bosnia And Herzegovina

Ćevabdžinica Željo has shown an increase in Food Quality, with a jump from 27% last year to an impressive 37% this year.

Satisfaction Score

37%
10pp

Aspect Rank

1 of 2
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Ćevabdžinica Željo Dishes

Jun '23May '24

Bosnia And Herzegovina

Ćevabdžinica Željo is struggling to meet customer expectations, with a 5% decrease in satisfaction in Dishes aspect, falling from 81% last year to 76% this year.

Satisfaction Score

76%
5pp

Aspect Rank

1 of 2
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Ćevabdžinica Željo Place

Ćevabdžinica Željo continues to evolve, with a 11% increase in customer satisfaction of Place, climbing from 42% last year to 53% this year.

Ćevabdžinica Željo Venue Congestion

Jun '23May '24

Bosnia And Herzegovina

Ćevabdžinica Željo is one of the most promising brand to delight customers. Use Realytics to know morelink

Satisfaction Score

Aspect Rank

1 of 2
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Ćevabdžinica Željo Pricing

Ćevabdžinica Željo is one of the most promising brand to delight customers. Use Realytics to know more

Satisfaction Score

Aspect Rank

1 of 2
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Ćevabdžinica Željo Service

Ćevabdžinica Željo is losing its edge, with a noticeable decrease in guest satisfaction in Service aspect, down from 77% last year to 68% this year.

Ćevabdžinica Željo Waiting Time

Jun '23May '24

Bosnia And Herzegovina

Ćevabdžinica Željo has successfully improved guest experience, as their "Waiting Time" satisfaction score jumped from 82% last year to an 83% this year.

Satisfaction Score

83%
1pp

Aspect Rank

1 of 2
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Ćevabdžinica Željo Staff

Ćevabdžinica Željo is facing challenges in evolving its Staff aspect, with a 20% decrease in customer satisfaction, dropping from 70% last year to 50% this year.

Ćevabdžinica Željo Staff Friendliness

Jun '23May '24

Bosnia And Herzegovina

Ćevabdžinica Željo is facing challenges in maintaining its customer experience, with a noticeable 28% decrease in their Staff Friendliness aspect satisfaction score, dropping from 77% to 49% this year.

Satisfaction Score

49%
28pp

Aspect Rank

1 of 2
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Ćevabdžinica Željo Staff Members

Jun '23May '24

Bosnia And Herzegovina

Ćevabdžinica Željo remains a consumer favourite, maintaining a consistent 38% satisfaction score in Staff Members aspect for both this year and last year.

Satisfaction Score

38%

Aspect Rank

1 of 2
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