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Reporting period: Jul '23Jun '24

Ćevabdžinica Željo Overview

<10 Places
Fast Food Restaurant

Brand Satisfaction

70%
4pp

Country Rank

Bosnia And Herzegovina
44 of 61

Category Rank

Fast Food Restaurant
1 of 2

Rating Score

3.8

Sales Power

Sales Index

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Ćevabdžinica Željo Brand Profile

Jul '23Jun '24

Bosnia And Herzegovina

Ćevabdžinica Željo has a much lower satisfaction score for its Staff compared to its other aspects. However, Ćevabdžinica Željo has succeeded in its Pricing aspect, with a 89% satisfaction score.

Pricing
89%
2pp
Food and Drinks
74%
3pp
Service
69%
7pp
Place
57%
14pp
Staff
50%
14pp
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Ćevabdžinica Željo Satisfaction Trend

Jan '24Jun '24

Bosnia And Herzegovina

Ćevabdžinica Željo's brand satisfaction has increased compared to previous month and now stands at 76%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Ćevabdžinica Željo Food and Drinks

Ćevabdžinica Željo is losing some of its appeal, with a concerning 3% decrease in satisfaction for Food and Drinks dropping from 77% last year to 74% this year.

Ćevabdžinica Željo Food Quality

Jul '23Jun '24

Bosnia And Herzegovina

Ćevabdžinica Željo has shown an increase in Food Quality, with a jump from 33% last year to an impressive 36% this year.

Satisfaction Score

36%
3pp

Aspect Rank

1 of 2
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Ćevabdžinica Željo Dishes

Jul '23Jun '24

Bosnia And Herzegovina

Ćevabdžinica Željo is struggling to meet customer expectations, with a 2% decrease in satisfaction in Dishes aspect, falling from 78% last year to 76% this year.

Satisfaction Score

76%
2pp

Aspect Rank

1 of 2
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Ćevabdžinica Željo Place

Ćevabdžinica Željo continues to evolve, with a 14% increase in customer satisfaction of Place, climbing from 43% last year to 57% this year.

Ćevabdžinica Željo Venue Congestion

Jul '23Jun '24

Bosnia And Herzegovina

Ćevabdžinica Željo has successfully improved guest experience, as their "Venue Congestion" satisfaction score jumped from 0% last year to an 22% this year.

Satisfaction Score

22%
22pp

Aspect Rank

1 of 2
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Ćevabdžinica Željo Pricing

Ćevabdžinica Željo continues to improve, with a notable increase in customer satisfaction for their Pricing aspect, rising from 87% to 89% this year.

Ćevabdžinica Željo Price

Jul '23Jun '24

Bosnia And Herzegovina

Ćevabdžinica Željo has demonstrated resilience in the industry, with a 2% increase in customer satisfaction for Price rising from 86% to 88% this year.

Satisfaction Score

88%
2pp

Aspect Rank

1 of 2
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Ćevabdžinica Željo Service

Ćevabdžinica Željo is losing its edge, with a noticeable decrease in guest satisfaction in Service aspect, down from 76% last year to 69% this year.

Ćevabdžinica Željo Waiting Time

Jul '23Jun '24

Bosnia And Herzegovina

Ćevabdžinica Željo remains a consumer favourite, maintaining a consistent 82% satisfaction score in Waiting Time aspect for both this year and last year.

Satisfaction Score

82%

Aspect Rank

1 of 2
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Ćevabdžinica Željo Staff

Ćevabdžinica Željo is facing challenges in evolving its Staff aspect, with a 14% decrease in customer satisfaction, dropping from 64% last year to 50% this year.

Ćevabdžinica Željo Staff Friendliness

Jul '23Jun '24

Bosnia And Herzegovina

Ćevabdžinica Željo is facing challenges in maintaining its customer experience, with a noticeable 24% decrease in their Staff Friendliness aspect satisfaction score, dropping from 72% to 48% this year.

Satisfaction Score

48%
24pp

Aspect Rank

1 of 2
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Ćevabdžinica Željo Staff Members

Jul '23Jun '24

Bosnia And Herzegovina

Ćevabdžinica Željo is still the go-to place for customers, as their Staff Members score remains high at 44%, consistent with last year's score.

Satisfaction Score

44%

Aspect Rank

1 of 2
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