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Reporting period: Jun '23May '24

Caribou Coffee Overview

<10 Places
Coffee Shop

Brand Satisfaction

74%
13pp

Country Rank

Bosnia And Herzegovina
39 of 56

Category Rank

Coffee Shop
3 of 4

Rating Score

3.9

Sales Power

Sales Index

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Caribou Coffee Brand Profile

Jun '23May '24

Bosnia And Herzegovina

Caribou Coffee has a much lower satisfaction score for its Pricing compared to its other aspects. However, Caribou Coffee has succeeded in its Staff aspect, with a 83% satisfaction score.

Staff
83%
9pp
Service
81%
7pp
Place
79%
8pp
Food and Drinks
76%
14pp
Pricing
33%
6pp
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Caribou Coffee Satisfaction Trend

Dec '23May '24

Bosnia And Herzegovina

Caribou Coffee's brand satisfaction has decreased compared to previous month and now stands at 64%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Caribou Coffee Food and Drinks

Caribou Coffee is losing some of its appeal, with a concerning 14% decrease in satisfaction for Food and Drinks dropping from 90% last year to 76% this year.

Caribou Coffee Drinks

Jun '23May '24

Bosnia And Herzegovina

Caribou Coffee is struggling to meet customer expectations, with a 17% decrease in satisfaction in Drinks aspect, falling from 90% last year to 73% this year.

Satisfaction Score

73%
17pp

Aspect Rank

2 of 4
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Caribou Coffee Place

Caribou Coffee is losing its edge, with a noticeable decrease in guest satisfaction in Place aspect, down from 87% last year to 79% this year.

Caribou Coffee Atmosphere and Décor

Jun '23May '24

Bosnia And Herzegovina

Caribou Coffee is one of the most promising brand to delight customers. Use Realytics to know morelink

Satisfaction Score

Aspect Rank

2 of 4
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Caribou Coffee Pricing

Caribou Coffee is facing challenges in evolving its Pricing aspect, with a 6% decrease in customer satisfaction, dropping from 39% last year to 33% this year.

Caribou Coffee Price

Jun '23May '24

Bosnia And Herzegovina

Caribou Coffee is facing challenges in maintaining its customer experience, with a noticeable 6% decrease in their Price aspect satisfaction score, dropping from 39% to 33% this year.

Satisfaction Score

33%
6pp

Aspect Rank

4 of 4
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Caribou Coffee Service

Caribou Coffee is losing some of its appeal, with a concerning 7% decrease in satisfaction for Service dropping from 88% last year to 81% this year.

Caribou Coffee Staff

Caribou Coffee is struggling to meet customer expectations, with a 9% decrease in satisfaction in Staff aspect, falling from 92% last year to 83% this year.

Caribou Coffee Staff Friendliness

Jun '23May '24

Bosnia And Herzegovina

Caribou Coffee is losing its edge, with a noticeable decrease in guest satisfaction in Staff Friendliness aspect, down from 95% last year to 75% this year.

Satisfaction Score

75%
20pp

Aspect Rank

3 of 4
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