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Reporting period: Jul '23Jun '24

Caribou Coffee Overview

<10 Places
Coffee Shop

Brand Satisfaction

74%
14pp

Country Rank

Bosnia And Herzegovina
39 of 61

Category Rank

Coffee Shop
4 of 6

Rating Score

3.9

Sales Power

Sales Index

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Caribou Coffee Brand Profile

Jul '23Jun '24

Bosnia And Herzegovina

Caribou Coffee has a much lower satisfaction score for its Pricing compared to its other aspects. However, Caribou Coffee has succeeded in its Service aspect, with a 84% satisfaction score.

Service
84%
2pp
Staff
82%
12pp
Place
76%
10pp
Food and Drinks
74%
14pp
Pricing
32%
8pp
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Caribou Coffee Satisfaction Trend

Jan '24Jun '24

Bosnia And Herzegovina

Caribou Coffee's brand satisfaction has decreased compared to previous month and now stands at 61%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Caribou Coffee Food and Drinks

Caribou Coffee is losing some of its appeal, with a concerning 14% decrease in satisfaction for Food and Drinks dropping from 88% last year to 74% this year.

Caribou Coffee Drinks

Jul '23Jun '24

Bosnia And Herzegovina

Caribou Coffee is struggling to meet customer expectations, with a 16% decrease in satisfaction in Drinks aspect, falling from 90% last year to 74% this year.

Satisfaction Score

74%
16pp

Aspect Rank

4 of 6
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Caribou Coffee Place

Caribou Coffee is losing its edge, with a noticeable decrease in guest satisfaction in Place aspect, down from 86% last year to 76% this year.

Caribou Coffee Atmosphere and Décor

Jul '23Jun '24

Bosnia And Herzegovina

Caribou Coffee is one of the most promising brand to delight customers. Use Realytics to know morelink

Satisfaction Score

Aspect Rank

3 of 6
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Caribou Coffee Pricing

Caribou Coffee is facing challenges in evolving its Pricing aspect, with a 8% decrease in customer satisfaction, dropping from 40% last year to 32% this year.

Caribou Coffee Price

Jul '23Jun '24

Bosnia And Herzegovina

Caribou Coffee is facing challenges in maintaining its customer experience, with a noticeable 8% decrease in their Price aspect satisfaction score, dropping from 40% to 32% this year.

Satisfaction Score

32%
8pp

Aspect Rank

6 of 6
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Caribou Coffee Service

Caribou Coffee is losing some of its appeal, with a concerning 2% decrease in satisfaction for Service dropping from 86% last year to 84% this year.

Caribou Coffee Staff

Caribou Coffee is struggling to meet customer expectations, with a 12% decrease in satisfaction in Staff aspect, falling from 94% last year to 82% this year.

Caribou Coffee Staff Friendliness

Jul '23Jun '24

Bosnia And Herzegovina

Caribou Coffee is losing its edge, with a noticeable decrease in guest satisfaction in Staff Friendliness aspect, down from 98% last year to 73% this year.

Satisfaction Score

73%
25pp

Aspect Rank

5 of 6
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