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Reporting period: Jun '23May '24

Capital Restaurants Overview

<10 Places
Fine Dining

Brand Satisfaction

77%
5pp

Country Rank

Bosnia And Herzegovina
31 of 56

Category Rank

Fine Dining
2 of 2

Rating Score

3.9

Sales Power

Sales Index

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Capital Restaurants Brand Profile

Jun '23May '24

Bosnia And Herzegovina

Capital Restaurants has a much lower satisfaction score for its Pricing compared to its other aspects. However, Capital Restaurants has succeeded in its Place aspect, with a 90% satisfaction score.

Place
90%
8pp
Staff
80%
3pp
Food and Drinks
76%
4pp
Service
76%
36pp
Pricing
45%
5pp
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Capital Restaurants Satisfaction Trend

Dec '23May '24

Bosnia And Herzegovina

Capital Restaurants's brand satisfaction has decreased compared to previous month and now stands at 85%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Capital Restaurants Food and Drinks

Capital Restaurants is losing some of its appeal, with a concerning 4% decrease in satisfaction for Food and Drinks dropping from 80% last year to 76% this year.

Capital Restaurants Dishes

Jun '23May '24

Bosnia And Herzegovina

Capital Restaurants has shown an increase in Dishes, with a jump from 66% last year to an impressive 78% this year.

Satisfaction Score

78%
12pp

Aspect Rank

1 of 2
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Capital Restaurants Place

Capital Restaurants is struggling to meet customer expectations. Use Realytics to know why

Capital Restaurants Atmosphere and Décor

Jun '23May '24

Bosnia And Herzegovina

Capital Restaurants is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

2 of 2
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Capital Restaurants Cleanliness and Hygiene

Jun '23May '24

Bosnia And Herzegovina

Capital Restaurants is struggling to meet customer expectations, with a 9% decrease in satisfaction in Cleanliness and Hygiene aspect, falling from 94% last year to 85% this year.

Satisfaction Score

85%
9pp

Aspect Rank

1 of 2
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Capital Restaurants Comfort

Jun '23May '24

Bosnia And Herzegovina

Capital Restaurants remains a consumer favourite, maintaining a consistent 83% satisfaction score in Comfort aspect for both this year and last year.

Satisfaction Score

83%

Aspect Rank

1 of 2
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Capital Restaurants Pricing

Capital Restaurants is losing its edge, with a noticeable decrease in guest satisfaction in Pricing aspect, down from 50% last year to 45% this year.

Capital Restaurants Price

Jun '23May '24

Bosnia And Herzegovina

Capital Restaurants is facing challenges in evolving its Price aspect, with a 5% decrease in customer satisfaction, dropping from 50% last year to 45% this year.

Satisfaction Score

45%
5pp

Aspect Rank

2 of 2
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Capital Restaurants Service

Capital Restaurants continues to evolve, with a 36% increase in customer satisfaction of Service, climbing from 40% last year to 76% this year.

Capital Restaurants Staff

Capital Restaurants has successfully improved guest experience, as their "Staff" satisfaction score jumped from 77% last year to an 80% this year.