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Reporting period: Jun '23May '24

Vapiano Overview

10-100 Places
Restaurant

Brand Satisfaction

63%
1pp

Country Rank

Austria
30 of 39

Category Rank

Restaurant
17 of 22

Rating Score

3.2

Sales Power

Sales Index

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Vapiano Brand Profile

Jun '23May '24

Austria

Vapiano has a much lower satisfaction score for its Service compared to its other aspects. However, Vapiano has succeeded in its Location aspect, with a 87% satisfaction score.

Location
87%
8pp
Place
67%
1pp
Food and Drinks
67%
3pp
Staff
59%
1pp
Pricing
52%
2pp
Service
49%
5pp
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Vapiano Satisfaction Trend

Dec '23May '24

Austria

Vapiano's brand satisfaction has decreased compared to previous month and now stands at 49%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Vapiano Food and Drinks

Vapiano is losing some of its appeal, with a concerning 3% decrease in satisfaction for Food and Drinks dropping from 70% last year to 67% this year.

Vapiano Portion Size

Jun '23May '24

Austria

Vapiano is struggling to meet customer expectations, with a 21% decrease in satisfaction in Portion Size aspect, falling from 73% last year to 52% this year.

Satisfaction Score

52%
21pp

Aspect Rank

5 of 22
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Vapiano Food Quality

Jun '23May '24

Austria

Vapiano is losing its edge, with a noticeable decrease in guest satisfaction in Food Quality aspect, down from 44% last year to 35% this year.

Satisfaction Score

35%
9pp

Aspect Rank

14 of 22
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Satisfaction Score

Aspect Rank

8 of 22
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Vapiano Dishes

Jun '23May '24

Austria

Vapiano is facing challenges in evolving its Dishes aspect, with a 3% decrease in customer satisfaction, dropping from 63% last year to 60% this year.

Satisfaction Score

60%
3pp

Aspect Rank

17 of 22
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Vapiano Drinks

Jun '23May '24

Austria

Vapiano is facing challenges in maintaining its customer experience, with a noticeable 2% decrease in their Drinks aspect satisfaction score, dropping from 77% to 75% this year.

Satisfaction Score

75%
2pp

Aspect Rank

6 of 22
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Satisfaction Score

Aspect Rank

2 of 15
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Vapiano Location

Vapiano is losing some of its appeal, with a concerning 8% decrease in satisfaction for Location dropping from 95% last year to 87% this year.

Vapiano Conveniently Situated

Jun '23May '24

Austria

Vapiano is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

13 of 19
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Vapiano Views and Surroundings

Jun '23May '24

Austria

Vapiano is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

14 of 21
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Vapiano Place

Vapiano is struggling to meet customer expectations, with a 1% decrease in satisfaction in Place aspect, falling from 68% last year to 67% this year.

Satisfaction Score

Aspect Rank

11 of 22
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Vapiano Cleanliness and Hygiene

Jun '23May '24

Austria

Vapiano is losing its edge, with a noticeable decrease in guest satisfaction in Cleanliness and Hygiene aspect, down from 55% last year to 42% this year.

Satisfaction Score

42%
13pp

Aspect Rank

11 of 22
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Vapiano Restrooms

Jun '23May '24

Austria

Vapiano remains a consumer favourite, maintaining a consistent 45% satisfaction score in Restrooms aspect for both this year and last year.

Satisfaction Score

45%

Aspect Rank

2 of 18
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Vapiano Comfort

Jun '23May '24

Austria

Vapiano is still the go-to place for customers, as their Comfort score remains high at 38%, consistent with last year's score.

Satisfaction Score

38%

Aspect Rank

1 of 21
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Vapiano Venue Congestion

Jun '23May '24

Austria

Use Realytics to know more about Vapianolink

Satisfaction Score

Aspect Rank

1 of 16
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Vapiano Dining Area

Jun '23May '24

Austria

Vapiano remains a consumer favourite, maintaining a consistent 79% satisfaction score in Dining Area aspect for both this year and last year.

Satisfaction Score

79%

Aspect Rank

2 of 21
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Vapiano Pricing

Vapiano is facing challenges in evolving its Pricing aspect, with a 2% decrease in customer satisfaction, dropping from 54% last year to 52% this year.

Vapiano Price

Jun '23May '24

Austria

Vapiano is facing challenges in maintaining its customer experience, with a noticeable 3% decrease in their Price aspect satisfaction score, dropping from 53% to 50% this year.

Satisfaction Score

50%
3pp

Aspect Rank

15 of 22
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Vapiano Service

Vapiano has shown an increase in Service, with a jump from 44% last year to an impressive 49% this year.

Vapiano Dining Options

Jun '23May '24

Austria

Vapiano continues to evolve, with a 1% increase in customer satisfaction of Dining Options, climbing from 71% last year to 72% this year.

Satisfaction Score

72%
1pp

Aspect Rank

11 of 22
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Vapiano Waiting Time

Jun '23May '24

Austria

Vapiano has successfully improved guest experience, as their "Waiting Time" satisfaction score jumped from 35% last year to an 37% this year.

Satisfaction Score

37%
2pp

Aspect Rank

9 of 21
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Vapiano Order Processing

Jun '23May '24

Austria

Vapiano continues to improve, with a notable increase in customer satisfaction for their Order Processing aspect, rising from 40% to 41% this year.

Satisfaction Score

41%
1pp

Aspect Rank

3 of 22
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Vapiano Staff

Vapiano has demonstrated resilience in the industry, with a 1% increase in customer satisfaction for Staff rising from 58% to 59% this year.

Vapiano Staff Friendliness

Jun '23May '24

Austria

Vapiano is losing some of its appeal, with a concerning 5% decrease in satisfaction for Staff Friendliness dropping from 66% last year to 61% this year.

Satisfaction Score

61%
5pp

Aspect Rank

16 of 22
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Vapiano Staff Members

Jun '23May '24

Austria

Vapiano has shown an increase in Staff Members, with a jump from 41% last year to an impressive 55% this year.

Satisfaction Score

55%
14pp

Aspect Rank

3 of 22
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