URBAN´s Lounge Overview

URBAN´s Lounge remains a consumer favourite, maintaining a consistent 75% satisfaction score in Portion Size aspect for both this year and last year.

URBAN´s Lounge continues to evolve, with a 22% increase in customer satisfaction of Food Quality, climbing from 50% last year to 72% this year.

URBAN´s Lounge has successfully improved guest experience, as their "Dishes" satisfaction score jumped from 79% last year to an 86% this year.

URBAN´s Lounge remains a consumer favourite, maintaining a consistent 81% satisfaction score in Drinks aspect for both this year and last year.

URBAN´s Lounge is still the go-to place for customers, as their Cleanliness and Hygiene score remains high at 40%, consistent with last year's score.

URBAN´s Lounge is still the go-to place for customers, as their Dining Area score remains high at 50%, consistent with last year's score.

URBAN´s Lounge is losing some of its appeal, with a concerning 9% decrease in satisfaction for Price dropping from 79% last year to 70% this year.

URBAN´s Lounge is still the go-to place for customers, as their Billing and Payment score remains high at 22%, consistent with last year's score.

URBAN´s Lounge remains a consumer favourite, maintaining a consistent 60% satisfaction score in Waiting Time aspect for both this year and last year.

URBAN´s Lounge is still the go-to place for customers, as their Order Processing score remains high at 33%, consistent with last year's score.

URBAN´s Lounge remains a consumer favourite, maintaining a consistent 50% satisfaction score in Staff Competence aspect for both this year and last year.

URBAN´s Lounge is losing its edge, with a noticeable decrease in guest satisfaction in Staff Friendliness aspect, down from 87% last year to 76% this year.

URBAN´s Lounge remains a consumer favourite, maintaining a consistent 75% satisfaction score in Staff Members aspect for both this year and last year.