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Reporting period: Jun '23May '24

laolao Overview

<10 Places
Restaurant

Brand Satisfaction

85%
3pp

Country Rank

Austria
219 of 564

Category Rank

Restaurant
158 of 369

Rating Score

4.3

Sales Power

Sales Index

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laolao Brand Profile

Jun '23May '24

Austria

laolao has a much lower satisfaction score for its Pricing compared to its other aspects. However, laolao has succeeded in its Staff aspect, with a 91% satisfaction score.

Staff
91%
14pp
Place
87%
3pp
Food and Drinks
85%
1pp
Service
75%
10pp
Pricing
72%
10pp
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laolao Satisfaction Trend

Dec '23May '24

Austria

laolao's brand satisfaction has increased compared to previous month and now stands at 95%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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laolao Food and Drinks

laolao is losing some of its appeal, with a concerning 1% decrease in satisfaction for Food and Drinks dropping from 86% last year to 85% this year.

laolao Portion Size

Jun '23May '24

Austria

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Satisfaction Score

Aspect Rank

32 of 345
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laolao Food Quality

Jun '23May '24

Austria

laolao is struggling to meet customer expectations, with a 6% decrease in satisfaction in Food Quality aspect, falling from 67% last year to 61% this year.

Satisfaction Score

61%
6pp

Aspect Rank

140 of 355
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laolao Menu Selection

Jun '23May '24

Austria

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Satisfaction Score

Aspect Rank

26 of 355
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laolao Dishes

Jun '23May '24

Austria

laolao has shown an increase in Dishes, with a jump from 74% last year to an impressive 83% this year.

Satisfaction Score

83%
9pp

Aspect Rank

165 of 355
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laolao Place

laolao continues to evolve, with a 3% increase in customer satisfaction of Place, climbing from 84% last year to 87% this year.

laolao Atmosphere and Décor

Jun '23May '24

Austria

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Satisfaction Score

Aspect Rank

130 of 355
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laolao Pricing

laolao has successfully improved guest experience, as their "Pricing" satisfaction score jumped from 62% last year to an 72% this year.

laolao Price

Jun '23May '24

Austria

laolao continues to improve, with a notable increase in customer satisfaction for their Price aspect, rising from 64% to 72% this year.

Satisfaction Score

72%
8pp

Aspect Rank

153 of 355
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laolao Service

laolao has demonstrated resilience in the industry, with a 10% increase in customer satisfaction for Service rising from 65% to 75% this year.

laolao Waiting Time

Jun '23May '24

Austria

laolao remains a consumer favourite, maintaining a consistent 53% satisfaction score in Waiting Time aspect for both this year and last year.

Satisfaction Score

53%

Aspect Rank

104 of 354
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laolao Staff

laolao is one of the most promising brand to delight customers. Use Realytics to know more

Satisfaction Score

Aspect Rank

51 of 355
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