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Reporting period: Jun '23May '24

Kaiser's Overview

<10 Places
Restaurant

Brand Satisfaction

84%
1pp

Country Rank

Austria
228 of 564

Category Rank

Restaurant
164 of 369

Rating Score

4.2

Sales Power

Sales Index

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Kaiser's Brand Profile

Jun '23May '24

Austria

Kaiser's has a much lower satisfaction score for its Service compared to its other aspects. However, Kaiser's has succeeded in its Food and Drinks aspect, with a 90% satisfaction score.

Food and Drinks
90%
Staff
85%
4pp
Service
71%
1pp
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Kaiser's Satisfaction Trend

Dec '23May '24

Austria

Kaiser's's brand satisfaction has increased compared to previous month and now stands at 100%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Kaiser's Food and Drinks

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Kaiser's Food Quality

Jun '23May '24

Austria

Kaiser's has shown an increase in Food Quality, with a jump from 57% last year to an impressive 70% this year.

Satisfaction Score

70%
13pp

Aspect Rank

92 of 355
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Kaiser's Dishes

Jun '23May '24

Austria

Kaiser's is losing some of its appeal, with a concerning 10% decrease in satisfaction for Dishes dropping from 97% last year to 87% this year.

Satisfaction Score

87%
10pp

Aspect Rank

105 of 355
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Kaiser's Service

Kaiser's is struggling to meet customer expectations, with a 1% decrease in satisfaction in Service aspect, falling from 72% last year to 71% this year.

Kaiser's Waiting Time

Jun '23May '24

Austria

Kaiser's remains a consumer favourite, maintaining a consistent 45% satisfaction score in Waiting Time aspect for both this year and last year.

Satisfaction Score

45%

Aspect Rank

119 of 354
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Kaiser's Staff

Kaiser's is losing its edge, with a noticeable decrease in guest satisfaction in Staff aspect, down from 89% last year to 85% this year.

Kaiser's Staff Friendliness

Jun '23May '24

Austria

Kaiser's continues to evolve, with a 1% increase in customer satisfaction of Staff Friendliness, climbing from 85% last year to 86% this year.

Satisfaction Score

86%
1pp

Aspect Rank

187 of 355
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