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Reporting period: Apr '23Mar '24

BackWerk Overview

10-100 Places
Restaurant

Brand Satisfaction

82%
4pp

Country Rank

Austria
7 of 42

Category Rank

Restaurant
4 of 23

Rating Score

3.9

Sales Power

Sales Index

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BackWerk Brand Profile

Apr '23Mar '24

Austria

BackWerk has a much lower satisfaction score for its Staff compared to its other aspects. However, BackWerk has succeeded in its Food and Drinks aspect, with a 87% satisfaction score.

Food and Drinks
87%
5pp
Place
87%
2pp
Service
86%
6pp
Pricing
71%
5pp
Staff
62%
2pp
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BackWerk Satisfaction Trend

Last 6 months

Austria

BackWerk's brand satisfaction has decreased compared to previous month and now stands at 0%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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BackWerk Food and Drinks

BackWerk is losing some of its appeal, with a concerning 5% decrease in satisfaction for Food and Drinks dropping from 92% last year to 87% this year.

BackWerk Food Quality

Apr '23Mar '24

Austria

BackWerk is struggling to meet customer expectations, with a 7% decrease in satisfaction in Food Quality aspect, falling from 82% last year to 75% this year.

Satisfaction Score

75%
7pp

Aspect Rank

2 of 23
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Satisfaction Score

Aspect Rank

4 of 23
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BackWerk Drinks

Apr '23Mar '24

Austria

BackWerk remains a consumer favourite, maintaining a consistent 88% satisfaction score in Drinks aspect for both this year and last year.

Satisfaction Score

88%

Aspect Rank

3 of 23
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BackWerk Dishes

Apr '23Mar '24

Austria

BackWerk is losing its edge, with a noticeable decrease in guest satisfaction in Dishes aspect, down from 96% last year to 86% this year.

Satisfaction Score

86%
10pp

Aspect Rank

1 of 23
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BackWerk Place

BackWerk is facing challenges in evolving its Place aspect, with a 2% decrease in customer satisfaction, dropping from 89% last year to 87% this year.

BackWerk Atmosphere and Décor

Apr '23Mar '24

Austria

BackWerk is facing challenges in maintaining its customer experience, with a noticeable 6% decrease in their Atmosphere and Décor aspect satisfaction score, dropping from 93% to 87% this year.

Satisfaction Score

87%
6pp

Aspect Rank

14 of 23
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Satisfaction Score

Aspect Rank

1 of 23
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BackWerk Pricing

BackWerk is losing some of its appeal, with a concerning 5% decrease in satisfaction for Pricing dropping from 76% last year to 71% this year.

BackWerk Price

Apr '23Mar '24

Austria

BackWerk is struggling to meet customer expectations, with a 5% decrease in satisfaction in Price aspect, falling from 76% last year to 71% this year.

Satisfaction Score

71%
5pp

Aspect Rank

7 of 23
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BackWerk Service

BackWerk is losing its edge, with a noticeable decrease in guest satisfaction in Service aspect, down from 92% last year to 86% this year.

BackWerk Dining Options

Apr '23Mar '24

Austria

Use Realytics to know more about BackWerklink

Satisfaction Score

Aspect Rank

1 of 23
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BackWerk Staff

BackWerk is facing challenges in evolving its Staff aspect, with a 2% decrease in customer satisfaction, dropping from 64% last year to 62% this year.

BackWerk Staff Friendliness

Apr '23Mar '24

Austria

BackWerk is facing challenges in maintaining its customer experience, with a noticeable 4% decrease in their Staff Friendliness aspect satisfaction score, dropping from 65% to 61% this year.

Satisfaction Score

61%
4pp

Aspect Rank

18 of 23
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