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Reporting period: Apr '23Mar '24

SantaCalma Overview

<10 Places
Bar and Pub

Brand Satisfaction

84%
1pp

Country Rank

Argentina
725 of 1 749

Category Rank

Bar and Pub
151 of 359

Rating Score

4.3

Sales Power

Sales Index

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SantaCalma Brand Profile

Apr '23Mar '24

Argentina

SantaCalma has a much lower satisfaction score for its Pricing compared to its other aspects. However, SantaCalma has succeeded in its Location aspect, with a 98% satisfaction score.

Location
98%
9pp
Place
91%
5pp
Staff
89%
2pp
Service
83%
7pp
Food and Drinks
80%
5pp
Pricing
54%
3pp
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SantaCalma Food and Drinks

SantaCalma is losing some of its appeal, with a concerning 5% decrease in satisfaction for Food and Drinks dropping from 85% last year to 80% this year.

SantaCalma Portion Size

Apr '23Mar '24

Argentina

SantaCalma is struggling to meet customer expectations, with a 4% decrease in satisfaction in Portion Size aspect, falling from 92% last year to 88% this year.

Satisfaction Score

88%
4pp

Aspect Rank

37 of 353
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SantaCalma Food Quality

Apr '23Mar '24

Argentina

SantaCalma is losing its edge, with a noticeable decrease in guest satisfaction in Food Quality aspect, down from 48% last year to 44% this year.

Satisfaction Score

44%
4pp

Aspect Rank

102 of 359
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SantaCalma Menu Selection

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

25 of 358
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SantaCalma Dishes

Apr '23Mar '24

Argentina

SantaCalma is facing challenges in evolving its Dishes aspect, with a 16% decrease in customer satisfaction, dropping from 76% last year to 60% this year.

Satisfaction Score

60%
16pp

Aspect Rank

283 of 359
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SantaCalma Drinks

Apr '23Mar '24

Argentina

SantaCalma has shown an increase in Drinks, with a jump from 78% last year to an impressive 82% this year.

Satisfaction Score

82%
4pp

Aspect Rank

141 of 359
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SantaCalma Location

SantaCalma is one of the most promising brand to delight customers. Use Realytics to know more

Satisfaction Score

Aspect Rank

36 of 153
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SantaCalma Conveniently Situated

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

95 of 267
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SantaCalma Views and Surroundings

Apr '23Mar '24

Argentina

SantaCalma is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

176 of 261
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SantaCalma Place

SantaCalma is one of the most promising brand to delight customers. Use Realytics to know more

SantaCalma Atmosphere and Décor

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

123 of 359
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SantaCalma Cleanliness and Hygiene

Apr '23Mar '24

Argentina

SantaCalma is facing challenges in maintaining its customer experience, with a noticeable 11% decrease in their Cleanliness and Hygiene aspect satisfaction score, dropping from 55% to 44% this year.

Satisfaction Score

44%
11pp

Aspect Rank

16 of 338
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SantaCalma Restrooms

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

150 of 277
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SantaCalma Options for different visitors

Apr '23Mar '24

Argentina

SantaCalma is losing some of its appeal, with a concerning 10% decrease in satisfaction for Options for different visitors dropping from 98% last year to 88% this year.

Satisfaction Score

88%
10pp

Aspect Rank

28 of 351
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SantaCalma Child-Friendly Conditions

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

60 of 258
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SantaCalma Comfort

Apr '23Mar '24

Argentina

SantaCalma continues to evolve, with a 28% increase in customer satisfaction of Comfort, climbing from 59% last year to 87% this year.

Satisfaction Score

87%
28pp

Aspect Rank

11 of 353
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SantaCalma Venue Congestion

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

66 of 297
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SantaCalma Dining Area

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

195 of 329
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SantaCalma Work and study friendly

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

111 of 113
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SantaCalma Pricing

SantaCalma has successfully improved guest experience, as their "Pricing" satisfaction score jumped from 51% last year to an 54% this year.

SantaCalma Price

Apr '23Mar '24

Argentina

SantaCalma continues to improve, with a notable increase in customer satisfaction for their Price aspect, rising from 51% to 53% this year.

Satisfaction Score

53%
2pp

Aspect Rank

270 of 358
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SantaCalma Promotions

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

136 of 259
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SantaCalma Service

SantaCalma has demonstrated resilience in the industry, with a 7% increase in customer satisfaction for Service rising from 76% to 83% this year.

SantaCalma Billing and Payment

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

187 of 295
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SantaCalma Opening Hours

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

45 of 187
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SantaCalma Dining Options

Apr '23Mar '24

Argentina

SantaCalma is struggling to meet customer expectations, with a 13% decrease in satisfaction in Dining Options aspect, falling from 94% last year to 81% this year.

Satisfaction Score

81%
13pp

Aspect Rank

67 of 358
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SantaCalma Online Facilities

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

10 of 10
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SantaCalma Waiting Time

Apr '23Mar '24

Argentina

SantaCalma has shown an increase in Waiting Time, with a jump from 45% last year to an impressive 63% this year.

Satisfaction Score

63%
18pp

Aspect Rank

15 of 356
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SantaCalma Order Processing

Apr '23Mar '24

Argentina

SantaCalma is losing its edge, with a noticeable decrease in guest satisfaction in Order Processing aspect, down from 44% last year to 36% this year.

Satisfaction Score

36%
8pp

Aspect Rank

12 of 356
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SantaCalma Staff

SantaCalma continues to evolve, with a 2% increase in customer satisfaction of Staff, climbing from 87% last year to 89% this year.

SantaCalma Staff Friendliness

Apr '23Mar '24

Argentina

SantaCalma has successfully improved guest experience, as their "Staff Friendliness" satisfaction score jumped from 76% last year to an 89% this year.

Satisfaction Score

89%
13pp

Aspect Rank

45 of 357
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SantaCalma Staff Attentiveness

Apr '23Mar '24

Argentina

SantaCalma is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

140 of 359
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SantaCalma Staff Members

Apr '23Mar '24

Argentina

SantaCalma continues to improve, with a notable increase in customer satisfaction for their Staff Members aspect, rising from 59% to 83% this year.

Satisfaction Score

83%
24pp

Aspect Rank

35 of 359
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