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Reporting period: Jul '23Jun '24

Puerto Cristal Overview

<10 Places
Fine Dining

Brand Satisfaction

86%
3pp

Country Rank

Argentina
456 of 1 434

Category Rank

Fine Dining
2 of 3

Rating Score

4.3

Sales Power

Sales Index

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Puerto Cristal Brand Profile

Jul '23Jun '24

Argentina

Puerto Cristal has a much lower satisfaction score for its Pricing compared to its other aspects. However, Puerto Cristal has succeeded in its Location aspect, with a 96% satisfaction score.

Location
96%
4pp
Staff
94%
2pp
Place
92%
2pp
Service
87%
5pp
Food and Drinks
85%
5pp
Pricing
52%
17pp
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Puerto Cristal Satisfaction Trend

Jan '24Jun '24

Argentina

Puerto Cristal's brand satisfaction has increased compared to previous month and now stands at 89%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Puerto Cristal Food and Drinks

Puerto Cristal has shown an increase in Food and Drinks, with a jump from 80% last year to an impressive 85% this year.

Puerto Cristal Portion Size

Jul '23Jun '24

Argentina

Puerto Cristal remains a consumer favourite, maintaining a consistent 87% satisfaction score in Portion Size aspect for both this year and last year.

Satisfaction Score

87%

Aspect Rank

1 of 3
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Puerto Cristal Food Quality

Jul '23Jun '24

Argentina

Puerto Cristal continues to evolve, with a 19% increase in customer satisfaction of Food Quality, climbing from 52% last year to 71% this year.

Satisfaction Score

71%
19pp

Aspect Rank

1 of 3
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Satisfaction Score

Aspect Rank

1 of 3
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Puerto Cristal Dishes

Jul '23Jun '24

Argentina

Puerto Cristal is losing some of its appeal, with a concerning 3% decrease in satisfaction for Dishes dropping from 72% last year to 69% this year.

Satisfaction Score

69%
3pp

Aspect Rank

3 of 3
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Puerto Cristal Drinks

Jul '23Jun '24

Argentina

Puerto Cristal is still the go-to place for customers, as their Drinks score remains high at 87%, consistent with last year's score.

Satisfaction Score

87%

Aspect Rank

1 of 3
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Puerto Cristal Location

Puerto Cristal is struggling to meet customer expectations. Use Realytics to know why

Puerto Cristal Conveniently Situated

Jul '23Jun '24

Argentina

Puerto Cristal is struggling to meet customer expectations, with a 17% decrease in satisfaction in Conveniently Situated aspect, falling from 100% last year to 83% this year.

Satisfaction Score

83%
17pp

Aspect Rank

2 of 2
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Puerto Cristal Views and Surroundings

Jul '23Jun '24

Argentina

Use Realytics to know more about Puerto Cristallink

Satisfaction Score

Aspect Rank

1 of 2
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Puerto Cristal Place

Puerto Cristal is struggling to meet customer expectations. Use Realytics to know why

Puerto Cristal Atmosphere and Décor

Jul '23Jun '24

Argentina

Use Realytics to know more about Puerto Cristallink

Satisfaction Score

Aspect Rank

2 of 3
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Puerto Cristal Cleanliness and Hygiene

Jul '23Jun '24

Argentina

Puerto Cristal remains a consumer favourite, maintaining a consistent 54% satisfaction score in Cleanliness and Hygiene aspect for both this year and last year.

Satisfaction Score

54%

Aspect Rank

1 of 3
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Puerto Cristal Pricing

Puerto Cristal has successfully improved guest experience, as their "Pricing" satisfaction score jumped from 35% last year to an 52% this year.

Puerto Cristal Price

Jul '23Jun '24

Argentina

Puerto Cristal continues to improve, with a notable increase in customer satisfaction for their Price aspect, rising from 35% to 51% this year.

Satisfaction Score

51%
16pp

Aspect Rank

2 of 3
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Puerto Cristal Service

Puerto Cristal is losing its edge, with a noticeable decrease in guest satisfaction in Service aspect, down from 92% last year to 87% this year.

Puerto Cristal Dining Options

Jul '23Jun '24

Argentina

Puerto Cristal is facing challenges in evolving its Dining Options aspect, with a 11% decrease in customer satisfaction, dropping from 96% last year to 85% this year.

Satisfaction Score

85%
11pp

Aspect Rank

2 of 3
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Puerto Cristal Staff

Puerto Cristal is one of the most promising brand to delight customers. Use Realytics to know more

Puerto Cristal Staff Friendliness

Jul '23Jun '24

Argentina

Use Realytics to know more about Puerto Cristallink

Satisfaction Score

Aspect Rank

1 of 3
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Puerto Cristal Staff Attentiveness

Jul '23Jun '24

Argentina

Puerto Cristal is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

2 of 3
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Puerto Cristal Staff Members

Jul '23Jun '24

Argentina

Puerto Cristal has demonstrated resilience in the industry, with a 13% increase in customer satisfaction for Staff Members rising from 75% to 88% this year.

Satisfaction Score

88%
13pp

Aspect Rank

1 of 3
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