Ottilia Overview

Ottilia has shown an increase in Portion Size, with a jump from 82% last year to an impressive 88% this year.

Ottilia is struggling to meet customer expectations, with a 13% decrease in satisfaction in Food Quality aspect, falling from 39% last year to 26% this year.

Ottilia is losing its edge, with a noticeable decrease in guest satisfaction in Dishes aspect, down from 76% last year to 67% this year.

Ottilia is facing challenges in evolving its Drinks aspect, with a 6% decrease in customer satisfaction, dropping from 89% last year to 83% this year.

Ottilia remains a consumer favourite, maintaining a consistent 44% satisfaction score in Cleanliness and Hygiene aspect for both this year and last year.

Ottilia remains a consumer favourite, maintaining a consistent 67% satisfaction score in Options for different visitors aspect for both this year and last year.

Ottilia is still the go-to place for customers, as their Dining Area score remains high at 67%, consistent with last year's score.

Ottilia is still the go-to place for customers, as their Waiting Time score remains high at 57%, consistent with last year's score.

Ottilia remains a consumer favourite, maintaining a consistent 20% satisfaction score in Order Processing aspect for both this year and last year.

Ottilia is still the go-to place for customers, as their Staff Friendliness score remains high at 80%, consistent with last year's score.

Ottilia is facing challenges in maintaining its customer experience, with a noticeable 8% decrease in their Staff Attentiveness aspect satisfaction score, dropping from 93% to 85% this year.

Ottilia has successfully improved guest experience, as their "Staff Members" satisfaction score jumped from 53% last year to an 63% this year.