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Reporting period: Apr '23Mar '24

Hard Rock Cafe Overview

<10 Places
Restaurant

Brand Satisfaction

68%

Country Rank

Argentina
1 591 of 1 749

Category Rank

Restaurant
932 of 1 034

Rating Score

3.6

Sales Power

Sales Index

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Hard Rock Cafe Brand Profile

Apr '23Mar '24

Argentina

Hard Rock Cafe has a much lower satisfaction score for its Location compared to its other aspects. However, Hard Rock Cafe has succeeded in its Place aspect, with a 78% satisfaction score.

Place
78%
5pp
Staff
76%
1pp
Food and Drinks
69%
4pp
Service
55%
3pp
Pricing
43%
7pp
Location
0%
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Hard Rock Cafe Food and Drinks

Hard Rock Cafe has shown an increase in Food and Drinks, with a jump from 65% last year to an impressive 69% this year.

Hard Rock Cafe Portion Size

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

794 of 1 026
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Hard Rock Cafe Food Quality

Apr '23Mar '24

Argentina

Hard Rock Cafe is losing some of its appeal, with a concerning 5% decrease in satisfaction for Food Quality dropping from 32% last year to 27% this year.

Satisfaction Score

27%
5pp

Aspect Rank

672 of 1 034
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Hard Rock Cafe Menu Selection

Apr '23Mar '24

Argentina

Hard Rock Cafe remains a consumer favourite, maintaining a consistent 65% satisfaction score in Menu Selection aspect for both this year and last year.

Satisfaction Score

65%

Aspect Rank

215 of 1 019
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Hard Rock Cafe Dishes

Apr '23Mar '24

Argentina

Hard Rock Cafe continues to evolve, with a 11% increase in customer satisfaction of Dishes, climbing from 55% last year to 66% this year.

Satisfaction Score

66%
11pp

Aspect Rank

778 of 1 034
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Hard Rock Cafe Drinks

Apr '23Mar '24

Argentina

Hard Rock Cafe has successfully improved guest experience, as their "Drinks" satisfaction score jumped from 72% last year to an 75% this year.

Satisfaction Score

75%
3pp

Aspect Rank

209 of 1 025
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Hard Rock Cafe Cuisines

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

213 of 373
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Hard Rock Cafe Location

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Hard Rock Cafe Conveniently Situated

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

642 of 698
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Hard Rock Cafe Views and Surroundings

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

657 of 672
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Hard Rock Cafe Place

Hard Rock Cafe is struggling to meet customer expectations, with a 5% decrease in satisfaction in Place aspect, falling from 83% last year to 78% this year.

Hard Rock Cafe Atmosphere and Décor

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

655 of 1 033
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Hard Rock Cafe Cleanliness and Hygiene

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

837 of 992
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Hard Rock Cafe Restrooms

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

560 of 749
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Hard Rock Cafe Options for different visitors

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

875 of 1 009
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Hard Rock Cafe Child-Friendly Conditions

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

433 of 759
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Hard Rock Cafe Comfort

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

870 of 1 008
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Hard Rock Cafe Venue Congestion

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

635 of 859
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Hard Rock Cafe Dining Area

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

674 of 937
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Hard Rock Cafe Work and study friendly

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

198 of 247
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Hard Rock Cafe Pricing

Hard Rock Cafe is losing its edge, with a noticeable decrease in guest satisfaction in Pricing aspect, down from 50% last year to 43% this year.

Hard Rock Cafe Price

Apr '23Mar '24

Argentina

Hard Rock Cafe is facing challenges in evolving its Price aspect, with a 6% decrease in customer satisfaction, dropping from 49% last year to 43% this year.

Satisfaction Score

43%
6pp

Aspect Rank

888 of 1 034
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Hard Rock Cafe Promotions

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

620 of 729
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Hard Rock Cafe Service

Hard Rock Cafe continues to improve, with a notable increase in customer satisfaction for their Service aspect, rising from 52% to 55% this year.

Hard Rock Cafe Billing and Payment

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

608 of 860
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Hard Rock Cafe Opening Hours

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

371 of 557
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Hard Rock Cafe Dining Options

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

1 014 of 1 034
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Hard Rock Cafe Waiting Time

Apr '23Mar '24

Argentina

Hard Rock Cafe is facing challenges in maintaining its customer experience, with a noticeable 2% decrease in their Waiting Time aspect satisfaction score, dropping from 26% to 24% this year.

Satisfaction Score

24%
2pp

Aspect Rank

186 of 1 028
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Hard Rock Cafe Order Processing

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

731 of 1 026
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Hard Rock Cafe Staff

Hard Rock Cafe has demonstrated resilience in the industry, with a 1% increase in customer satisfaction for Staff rising from 75% to 76% this year.

Hard Rock Cafe Staff Competence

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

439 of 571
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Hard Rock Cafe Staff Friendliness

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

777 of 1 030
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Hard Rock Cafe Staff Attentiveness

Apr '23Mar '24

Argentina

Hard Rock Cafe has shown an increase in Staff Attentiveness, with a jump from 78% last year to an impressive 81% this year.

Satisfaction Score

81%
3pp

Aspect Rank

824 of 1 034
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Hard Rock Cafe Staff Avaliability

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

239 of 263
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Hard Rock Cafe Staff Members

Apr '23Mar '24

Argentina

Hard Rock Cafe continues to evolve, with a 4% increase in customer satisfaction of Staff Members, climbing from 62% last year to 66% this year.

Satisfaction Score

66%
4pp

Aspect Rank

287 of 1 034
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