Friends Brand Profile
Aug '23 — Jul '24
Argentina
Friends has a much lower satisfaction score for its Pricing compared to its other aspects. However, Friends has succeeded in its Place aspect, with a 73% satisfaction score.
Friends Satisfaction Trend
Feb '24 — Jul '24
Argentina
Friends's brand satisfaction has increased compared to previous month and now stands at 72%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.
Friends Food and Drinks
Friends has shown an increase in Food and Drinks, with a jump from 62% last year to an impressive 66% this year.
Friends Portion Size
Aug '23 — Jul '24
Argentina
Friends remains a consumer favourite, maintaining a consistent 79% satisfaction score in Portion Size aspect for both this year and last year.
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Aspect Rank
Friends Food Quality
Aug '23 — Jul '24
Argentina
Friends continues to evolve, with a 1% increase in customer satisfaction of Food Quality, climbing from 25% last year to 26% this year.
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Aspect Rank
Friends Menu Selection
Aug '23 — Jul '24
Argentina
Friends is still the go-to place for customers, as their Menu Selection score remains high at 89%, consistent with last year's score.
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Aspect Rank
Friends Dishes
Aug '23 — Jul '24
Argentina
Friends remains a consumer favourite, maintaining a consistent 57% satisfaction score in Dishes aspect for both this year and last year.
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Aspect Rank
Friends Drinks
Aug '23 — Jul '24
Argentina
Friends has successfully improved guest experience, as their "Drinks" satisfaction score jumped from 74% last year to an 77% this year.
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Aspect Rank
Friends Place
Friends is losing some of its appeal, with a concerning 1% decrease in satisfaction for Place dropping from 74% last year to 73% this year.
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Friends Cleanliness and Hygiene
Aug '23 — Jul '24
Argentina
Friends is still the go-to place for customers, as their Cleanliness and Hygiene score remains high at 30%, consistent with last year's score.
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Friends Options for different visitors
Aug '23 — Jul '24
Argentina
Friends remains a consumer favourite, maintaining a consistent 89% satisfaction score in Options for different visitors aspect for both this year and last year.
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Friends Comfort
Aug '23 — Jul '24
Argentina
Friends is still the go-to place for customers, as their Comfort score remains high at 55%, consistent with last year's score.
Satisfaction Score
Aspect Rank
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Friends Dining Area
Aug '23 — Jul '24
Argentina
Friends remains a consumer favourite, maintaining a consistent 25% satisfaction score in Dining Area aspect for both this year and last year.
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Aspect Rank
Friends Pricing
Friends continues to improve, with a notable increase in customer satisfaction for their Pricing aspect, rising from 31% to 33% this year.
Friends Price
Aug '23 — Jul '24
Argentina
Friends has demonstrated resilience in the industry, with a 2% increase in customer satisfaction for Price rising from 31% to 33% this year.
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Friends Service
Friends has shown an increase in Service, with a jump from 60% last year to an impressive 62% this year.
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Aspect Rank
Friends Opening Hours
Aug '23 — Jul '24
Argentina
Friends is still the go-to place for customers, as their Opening Hours score remains high at 80%, consistent with last year's score.
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Aspect Rank
Friends Dining Options
Aug '23 — Jul '24
Argentina
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Friends Waiting Time
Aug '23 — Jul '24
Argentina
Friends continues to evolve, with a 11% increase in customer satisfaction of Waiting Time, climbing from 33% last year to 44% this year.
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Friends Staff
Friends is struggling to meet customer expectations, with a 14% decrease in satisfaction in Staff aspect, falling from 61% last year to 47% this year.
Friends Staff Competence
Aug '23 — Jul '24
Argentina
Friends remains a consumer favourite, maintaining a consistent 50% satisfaction score in Staff Competence aspect for both this year and last year.
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Aspect Rank
Friends Staff Friendliness
Aug '23 — Jul '24
Argentina
Friends is still the go-to place for customers, as their Staff Friendliness score remains high at 45%, consistent with last year's score.
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Aspect Rank
Friends Staff Attentiveness
Aug '23 — Jul '24
Argentina
Friends is losing its edge, with a noticeable decrease in guest satisfaction in Staff Attentiveness aspect, down from 71% last year to 57% this year.
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Friends Staff Members
Aug '23 — Jul '24
Argentina
Friends is facing challenges in evolving its Staff Members aspect, with a 3% decrease in customer satisfaction, dropping from 34% last year to 31% this year.
Satisfaction Score
Aspect Rank