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Reporting period: Apr '23Mar '24

Friends Overview

<10 Places
Bar and Pub

Brand Satisfaction

58%
7pp

Country Rank

Argentina
1 720 of 1 749

Category Rank

Bar and Pub
352 of 359

Rating Score

3

Sales Power

Sales Index

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Friends Brand Profile

Apr '23Mar '24

Argentina

Friends has a much lower satisfaction score for its Location compared to its other aspects. However, Friends has succeeded in its Place aspect, with a 72% satisfaction score.

Place
72%
5pp
Food and Drinks
62%
4pp
Service
58%
10pp
Staff
52%
17pp
Pricing
32%
6pp
Location
0%
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Friends Food and Drinks

Friends is losing some of its appeal, with a concerning 4% decrease in satisfaction for Food and Drinks dropping from 66% last year to 62% this year.

Friends Portion Size

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

347 of 353
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Friends Food Quality

Apr '23Mar '24

Argentina

Friends is struggling to meet customer expectations, with a 3% decrease in satisfaction in Food Quality aspect, falling from 27% last year to 24% this year.

Satisfaction Score

24%
3pp

Aspect Rank

166 of 359
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Friends Menu Selection

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

263 of 358
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Friends Dishes

Apr '23Mar '24

Argentina

Friends is losing its edge, with a noticeable decrease in guest satisfaction in Dishes aspect, down from 57% last year to 55% this year.

Satisfaction Score

55%
2pp

Aspect Rank

303 of 359
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Friends Drinks

Apr '23Mar '24

Argentina

Friends is facing challenges in evolving its Drinks aspect, with a 3% decrease in customer satisfaction, dropping from 74% last year to 71% this year.

Satisfaction Score

71%
3pp

Aspect Rank

192 of 359
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Friends Cuisines

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

69 of 72
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Friends Location

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Friends Conveniently Situated

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

162 of 267
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Satisfaction Score

Aspect Rank

131 of 261
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Friends Place

Friends is facing challenges in maintaining its customer experience, with a noticeable 5% decrease in their Place aspect satisfaction score, dropping from 77% to 72% this year.

Friends Atmosphere and Décor

Apr '23Mar '24

Argentina

Friends is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

301 of 359
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Friends Cleanliness and Hygiene

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

301 of 338
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Friends Restrooms

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

237 of 277
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Friends Options for different visitors

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

342 of 351
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Friends Child-Friendly Conditions

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

151 of 258
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Friends Comfort

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

337 of 353
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Friends Venue Congestion

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

169 of 297
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Friends Dining Area

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

225 of 329
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Friends Work and study friendly

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

68 of 113
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Friends Pricing

Friends is losing some of its appeal, with a concerning 6% decrease in satisfaction for Pricing dropping from 38% last year to 32% this year.

Friends Price

Apr '23Mar '24

Argentina

Friends is struggling to meet customer expectations, with a 6% decrease in satisfaction in Price aspect, falling from 38% last year to 32% this year.

Satisfaction Score

32%
6pp

Aspect Rank

335 of 358
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Friends Promotions

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

188 of 259
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Friends Service

Friends is losing its edge, with a noticeable decrease in guest satisfaction in Service aspect, down from 68% last year to 58% this year.

Friends Billing and Payment

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

188 of 295
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Friends Opening Hours

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

120 of 187
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Friends Dining Options

Apr '23Mar '24

Argentina

Friends has shown an increase in Dining Options, with a jump from 88% last year to an impressive 89% this year.

Satisfaction Score

89%
1pp

Aspect Rank

51 of 358
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Friends Waiting Time

Apr '23Mar '24

Argentina

Friends continues to evolve, with a 8% increase in customer satisfaction of Waiting Time, climbing from 40% last year to 48% this year.

Satisfaction Score

48%
8pp

Aspect Rank

31 of 356
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Friends Order Processing

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

307 of 356
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Friends Staff

Friends is facing challenges in evolving its Staff aspect, with a 17% decrease in customer satisfaction, dropping from 69% last year to 52% this year.

Friends Staff Competence

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

124 of 171
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Friends Staff Friendliness

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

298 of 357
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Friends Staff Attentiveness

Apr '23Mar '24

Argentina

Friends is facing challenges in maintaining its customer experience, with a noticeable 12% decrease in their Staff Attentiveness aspect satisfaction score, dropping from 76% to 64% this year.

Satisfaction Score

64%
12pp

Aspect Rank

324 of 359
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Friends Staff Members

Apr '23Mar '24

Argentina

Friends is losing some of its appeal, with a concerning 15% decrease in satisfaction for Staff Members dropping from 44% last year to 29% this year.

Satisfaction Score

29%
15pp

Aspect Rank

113 of 359
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