Friends Overview

Friends remains a consumer favourite, maintaining a consistent 79% satisfaction score in Portion Size aspect for both this year and last year.

Friends continues to evolve, with a 1% increase in customer satisfaction of Food Quality, climbing from 25% last year to 26% this year.

Friends remains a consumer favourite, maintaining a consistent 57% satisfaction score in Dishes aspect for both this year and last year.

Friends has successfully improved guest experience, as their "Drinks" satisfaction score jumped from 74% last year to an 77% this year.

Friends is still the go-to place for customers, as their Cleanliness and Hygiene score remains high at 30%, consistent with last year's score.

Friends remains a consumer favourite, maintaining a consistent 89% satisfaction score in Options for different visitors aspect for both this year and last year.

Friends remains a consumer favourite, maintaining a consistent 25% satisfaction score in Dining Area aspect for both this year and last year.

Friends has demonstrated resilience in the industry, with a 2% increase in customer satisfaction for Price rising from 31% to 33% this year.

Friends is still the go-to place for customers, as their Opening Hours score remains high at 80%, consistent with last year's score.

Friends continues to evolve, with a 11% increase in customer satisfaction of Waiting Time, climbing from 33% last year to 44% this year.

Friends remains a consumer favourite, maintaining a consistent 50% satisfaction score in Staff Competence aspect for both this year and last year.

Friends is still the go-to place for customers, as their Staff Friendliness score remains high at 45%, consistent with last year's score.

Friends is facing challenges in evolving its Staff Members aspect, with a 3% decrease in customer satisfaction, dropping from 34% last year to 31% this year.