Friends Brand Profile
Jul '23 — Jun '24
Argentina
Friends has a much lower satisfaction score for its Pricing compared to its other aspects. However, Friends has succeeded in its Place aspect, with a 71% satisfaction score.
Friends Satisfaction Trend
Jan '24 — Jun '24
Argentina
Friends's brand satisfaction has increased compared to previous month and now stands at 65%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.
Friends Food and Drinks
Friends has shown an increase in Food and Drinks, with a jump from 62% last year to an impressive 63% this year.
Friends Food Quality
Jul '23 — Jun '24
Argentina
Friends continues to evolve, with a 3% increase in customer satisfaction of Food Quality, climbing from 25% last year to 28% this year.
Satisfaction Score
Aspect Rank
Friends Dishes
Jul '23 — Jun '24
Argentina
Friends remains a consumer favourite, maintaining a consistent 54% satisfaction score in Dishes aspect for both this year and last year.
Satisfaction Score
Aspect Rank
Friends Place
Friends is losing some of its appeal, with a concerning 3% decrease in satisfaction for Place dropping from 74% last year to 71% this year.
Friends Atmosphere and Décor
Jul '23 — Jun '24
Argentina
Satisfaction Score
Aspect Rank
Friends Cleanliness and Hygiene
Jul '23 — Jun '24
Argentina
Friends is still the go-to place for customers, as their Cleanliness and Hygiene score remains high at 23%, consistent with last year's score.
Satisfaction Score
Aspect Rank
Friends Pricing
Friends is struggling to meet customer expectations, with a 2% decrease in satisfaction in Pricing aspect, falling from 34% last year to 32% this year.
Friends Price
Jul '23 — Jun '24
Argentina
Friends is losing its edge, with a noticeable decrease in guest satisfaction in Price aspect, down from 33% last year to 32% this year.
Satisfaction Score
Aspect Rank
Friends Service
Friends has successfully improved guest experience, as their "Service" satisfaction score jumped from 62% last year to an 63% this year.
Friends Dining Options
Jul '23 — Jun '24
Argentina
Satisfaction Score
Aspect Rank
Friends Staff
Friends is facing challenges in evolving its Staff aspect, with a 11% decrease in customer satisfaction, dropping from 63% last year to 52% this year.
Friends Staff Attentiveness
Jul '23 — Jun '24
Argentina
Friends is facing challenges in maintaining its customer experience, with a noticeable 5% decrease in their Staff Attentiveness aspect satisfaction score, dropping from 70% to 65% this year.
Satisfaction Score
Aspect Rank
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