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Reporting period: Apr '23Mar '24

Bonafide Overview

10-100 Places
Cafe

Brand Satisfaction

72%
5pp

Country Rank

Argentina
27 of 47

Category Rank

Cafe
8 of 13

Rating Score

3.4

Sales Power

Sales Index

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Bonafide Brand Profile

Apr '23Mar '24

Argentina

Bonafide has a much lower satisfaction score for its Location compared to its other aspects. However, Bonafide has succeeded in its Food and Drinks aspect, with a 74% satisfaction score.

Food and Drinks
74%
2pp
Place
72%
Pricing
70%
Staff
70%
10pp
Service
65%
10pp
Location
0%
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Bonafide Food and Drinks

Bonafide is losing some of its appeal, with a concerning 2% decrease in satisfaction for Food and Drinks dropping from 76% last year to 74% this year.

Bonafide Portion Size

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

9 of 11
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Bonafide Food Quality

Apr '23Mar '24

Argentina

Bonafide is struggling to meet customer expectations, with a 8% decrease in satisfaction in Food Quality aspect, falling from 48% last year to 40% this year.

Satisfaction Score

40%
8pp

Aspect Rank

7 of 13
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Bonafide Menu Selection

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

8 of 13
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Bonafide Dishes

Apr '23Mar '24

Argentina

Bonafide is losing its edge, with a noticeable decrease in guest satisfaction in Dishes aspect, down from 65% last year to 64% this year.

Satisfaction Score

64%
1pp

Aspect Rank

10 of 13
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Bonafide Drinks

Apr '23Mar '24

Argentina

Bonafide is facing challenges in evolving its Drinks aspect, with a 7% decrease in customer satisfaction, dropping from 88% last year to 81% this year.

Satisfaction Score

81%
7pp

Aspect Rank

6 of 13
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Bonafide Location

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Bonafide Conveniently Situated

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

3 of 13
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Bonafide Views and Surroundings

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

5 of 12
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Bonafide Place

Bonafide remains a consumer favourite, maintaining a consistent 72% satisfaction score in Place aspect for both this year and last year.

Satisfaction Score

Aspect Rank

7 of 13
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Bonafide Cleanliness and Hygiene

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

12 of 13
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Bonafide Restrooms

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

3 of 12
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Bonafide Options for different visitors

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

6 of 12
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Bonafide Child-Friendly Conditions

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

10 of 10
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Bonafide Comfort

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

12 of 13
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Bonafide Venue Congestion

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

9 of 11
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Bonafide Dining Area

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

11 of 12
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Bonafide Work and study friendly

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

9 of 9
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Bonafide Pricing

Bonafide is still the go-to place for customers, as their Pricing score remains high at 70%, consistent with last year's score.

Bonafide Price

Apr '23Mar '24

Argentina

Bonafide remains a consumer favourite, maintaining a consistent 70% satisfaction score in Price aspect for both this year and last year.

Satisfaction Score

70%

Aspect Rank

5 of 13
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Bonafide Promotions

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

6 of 12
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Bonafide Service

Bonafide is facing challenges in maintaining its customer experience, with a noticeable 10% decrease in their Service aspect satisfaction score, dropping from 75% to 65% this year.

Bonafide Billing and Payment

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

9 of 12
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Bonafide Opening Hours

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

5 of 13
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Bonafide Dining Options

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

12 of 13
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Bonafide Waiting Time

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

12 of 13
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Bonafide Order Processing

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

11 of 13
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Bonafide Staff

Bonafide is losing some of its appeal, with a concerning 10% decrease in satisfaction for Staff dropping from 80% last year to 70% this year.

Bonafide Staff Competence

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

8 of 8
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Bonafide Staff Friendliness

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

10 of 13
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Bonafide Staff Attentiveness

Apr '23Mar '24

Argentina

Bonafide is struggling to meet customer expectations, with a 11% decrease in satisfaction in Staff Attentiveness aspect, falling from 86% last year to 75% this year.

Satisfaction Score

75%
11pp

Aspect Rank

12 of 13
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Bonafide Staff Avaliability

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

8 of 11
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Bonafide Staff Members

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

7 of 13
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