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Reporting period: Aug '23Jul '24

Boss Burger Co Overview

<10 Places
Restaurant

Brand Satisfaction

77%
5pp

Country Rank

Australia
1 263 of 1 594

Category Rank

Restaurant
679 of 846

Rating Score

3.9

Sales Power

Sales Index

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Boss Burger Co Brand Profile

Aug '23Jul '24

Australia

Boss Burger Co has a much lower satisfaction score for its Pricing compared to its other aspects. However, Boss Burger Co has succeeded in its Staff aspect, with a 83% satisfaction score.

Staff
83%
7pp
Food and Drinks
79%
8pp
Service
78%
Place
64%
6pp
Pricing
28%
35pp
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Boss Burger Co Satisfaction Trend

Feb '24Jul '24

Australia

Boss Burger Co's brand satisfaction has increased compared to previous month and now stands at 95%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Boss Burger Co Food and Drinks

Boss Burger Co is losing some of its appeal, with a concerning 8% decrease in satisfaction for Food and Drinks dropping from 87% last year to 79% this year.

Boss Burger Co Portion Size

Aug '23Jul '24

Australia

Boss Burger Co remains a consumer favourite, maintaining a consistent 63% satisfaction score in Portion Size aspect for both this year and last year.

Satisfaction Score

63%

Aspect Rank

649 of 838
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Boss Burger Co Food Quality

Aug '23Jul '24

Australia

Boss Burger Co is struggling to meet customer expectations, with a 15% decrease in satisfaction in Food Quality aspect, falling from 69% last year to 54% this year.

Satisfaction Score

54%
15pp

Aspect Rank

588 of 846
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Boss Burger Co Menu Selection

Aug '23Jul '24

Australia

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Satisfaction Score

Aspect Rank

250 of 845
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Boss Burger Co Dishes

Aug '23Jul '24

Australia

Boss Burger Co is losing its edge, with a noticeable decrease in guest satisfaction in Dishes aspect, down from 89% last year to 78% this year.

Satisfaction Score

78%
11pp

Aspect Rank

519 of 846
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Boss Burger Co Drinks

Aug '23Jul '24

Australia

Boss Burger Co is still the go-to place for customers, as their Drinks score remains high at 50%, consistent with last year's score.

Satisfaction Score

50%

Aspect Rank

731 of 821
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Boss Burger Co Place

Boss Burger Co is facing challenges in evolving its Place aspect, with a 6% decrease in customer satisfaction, dropping from 70% last year to 64% this year.

Boss Burger Co Atmosphere and Décor

Aug '23Jul '24

Australia

Boss Burger Co remains a consumer favourite, maintaining a consistent 80% satisfaction score in Atmosphere and Décor aspect for both this year and last year.

Satisfaction Score

80%

Aspect Rank

818 of 845
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Boss Burger Co Cleanliness and Hygiene

Aug '23Jul '24

Australia

Boss Burger Co is still the go-to place for customers, as their Cleanliness and Hygiene score remains high at 53%, consistent with last year's score.

Satisfaction Score

53%

Aspect Rank

537 of 798
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Boss Burger Co Child-Friendly Conditions

Aug '23Jul '24

Australia

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Satisfaction Score

Aspect Rank

326 of 694
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Boss Burger Co Comfort

Aug '23Jul '24

Australia

Boss Burger Co remains a consumer favourite, maintaining a consistent 33% satisfaction score in Comfort aspect for both this year and last year.

Satisfaction Score

33%

Aspect Rank

417 of 740
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Boss Burger Co Dining Area

Aug '23Jul '24

Australia

Boss Burger Co is still the go-to place for customers, as their Dining Area score remains high at 33%, consistent with last year's score.

Satisfaction Score

33%

Aspect Rank

573 of 771
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Boss Burger Co Pricing

Boss Burger Co is facing challenges in maintaining its customer experience, with a noticeable 35% decrease in their Pricing aspect satisfaction score, dropping from 63% to 28% this year.

Boss Burger Co Price

Aug '23Jul '24

Australia

Boss Burger Co is losing some of its appeal, with a concerning 36% decrease in satisfaction for Price dropping from 62% last year to 26% this year.

Satisfaction Score

26%
36pp

Aspect Rank

780 of 846
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Boss Burger Co Promotions

Aug '23Jul '24

Australia

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Satisfaction Score

Aspect Rank

235 of 626
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Boss Burger Co Service

Boss Burger Co remains a consumer favourite, maintaining a consistent 78% satisfaction score in Service aspect for both this year and last year.

Boss Burger Co Billing and Payment

Aug '23Jul '24

Australia

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Satisfaction Score

Aspect Rank

276 of 586
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Boss Burger Co Opening Hours

Aug '23Jul '24

Australia

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Satisfaction Score

Aspect Rank

165 of 474
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Boss Burger Co Dining Options

Aug '23Jul '24

Australia

Boss Burger Co is still the go-to place for customers, as their Dining Options score remains high at 65%, consistent with last year's score.

Satisfaction Score

65%

Aspect Rank

815 of 846
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Boss Burger Co Online Facilities

Aug '23Jul '24

Australia

Boss Burger Co remains a consumer favourite, maintaining a consistent 80% satisfaction score in Online Facilities aspect for both this year and last year.

Satisfaction Score

80%

Aspect Rank

78 of 250
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Boss Burger Co Waiting Time

Aug '23Jul '24

Australia

Boss Burger Co is still the go-to place for customers, as their Waiting Time score remains high at 71%, consistent with last year's score.

Satisfaction Score

71%

Aspect Rank

302 of 842
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Boss Burger Co Order Processing

Aug '23Jul '24

Australia

Boss Burger Co remains a consumer favourite, maintaining a consistent 71% satisfaction score in Order Processing aspect for both this year and last year.

Satisfaction Score

71%

Aspect Rank

200 of 843
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Boss Burger Co Staff

Boss Burger Co has shown an increase in Staff, with a jump from 76% last year to an impressive 83% this year.

Boss Burger Co Staff Friendliness

Aug '23Jul '24

Australia

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Satisfaction Score

Aspect Rank

385 of 846
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Boss Burger Co Staff Attentiveness

Aug '23Jul '24

Australia

Boss Burger Co is still the go-to place for customers, as their Staff Attentiveness score remains high at 50%, consistent with last year's score.

Satisfaction Score

50%

Aspect Rank

595 of 800
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Boss Burger Co Staff Members

Aug '23Jul '24

Australia

Boss Burger Co remains a consumer favourite, maintaining a consistent 42% satisfaction score in Staff Members aspect for both this year and last year.

Satisfaction Score

42%

Aspect Rank

779 of 845
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