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Reporting period: Feb '23Jan '24

SPAR Overview

<10 Places
Restaurant

Brand Satisfaction

83%
2pp

Country Rank

South Africa
69 of 159

Category Rank

Restaurant
50 of 112

Rating Score

3.9

Sales Power

Sales Index

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SPAR Brand Profile

Feb '23Jan '24

South Africa

SPAR has a much lower satisfaction score for its Location compared to its other aspects. However, SPAR has succeeded in its Staff aspect, with a 93% satisfaction score.

Staff
93%
15pp
Service
88%
4pp
Place
87%
3pp
Food and Drinks
76%
11pp
Pricing
61%
28pp
Location
0%
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SPAR Food and Drinks

SPAR is losing some of its appeal, with a concerning 11% decrease in satisfaction for Food and Drinks dropping from 87% last year to 76% this year.

SPAR Portion Size

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

73 of 107
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SPAR Food Quality

Feb '23Jan '24

South Africa

SPAR is struggling to meet customer expectations, with a 11% decrease in satisfaction in Food Quality aspect, falling from 88% last year to 77% this year.

Satisfaction Score

77%
11pp

Aspect Rank

22 of 112
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SPAR Menu Selection

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

77 of 110
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SPAR Dishes

Feb '23Jan '24

South Africa

SPAR is losing its edge, with a noticeable decrease in guest satisfaction in Dishes aspect, down from 85% last year to 59% this year.

Satisfaction Score

59%
26pp

Aspect Rank

101 of 112
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SPAR Drinks

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

93 of 111
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SPAR Location

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SPAR Parking

Feb '23Jan '24

South Africa

SPAR has shown an increase in Parking, with a jump from 74% last year to an impressive 88% this year.

Satisfaction Score

88%
14pp

Aspect Rank

30 of 87
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SPAR Conveniently Situated

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

72 of 86
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SPAR Place

SPAR is facing challenges in evolving its Place aspect, with a 3% decrease in customer satisfaction, dropping from 90% last year to 87% this year.

SPAR Atmosphere and Décor

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

104 of 112
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SPAR Cleanliness and Hygiene

Feb '23Jan '24

South Africa

SPAR is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

7 of 107
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SPAR Restrooms

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

49 of 70
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SPAR Options for different visitors

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

112 of 112
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SPAR Child-Friendly Conditions

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

89 of 90
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SPAR Comfort

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

31 of 106
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SPAR Venue Congestion

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

64 of 101
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SPAR Work and study friendly

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

27 of 47
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SPAR Pricing

SPAR is facing challenges in maintaining its customer experience, with a noticeable 28% decrease in their Pricing aspect satisfaction score, dropping from 89% to 61% this year.

SPAR Price

Feb '23Jan '24

South Africa

SPAR is losing some of its appeal, with a concerning 29% decrease in satisfaction for Price dropping from 87% last year to 58% this year.

Satisfaction Score

58%
29pp

Aspect Rank

58 of 111
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SPAR Promotions

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

47 of 70
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SPAR Service

SPAR continues to evolve, with a 4% increase in customer satisfaction of Service, climbing from 84% last year to 88% this year.

SPAR Billing and Payment

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

76 of 77
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SPAR Opening Hours

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

25 of 58
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SPAR Dining Options

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

107 of 112
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SPAR Waiting Time

Feb '23Jan '24

South Africa

SPAR has successfully improved guest experience, as their "Waiting Time" satisfaction score jumped from 68% last year to an 73% this year.

Satisfaction Score

73%
5pp

Aspect Rank

9 of 112
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SPAR Order Processing

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

58 of 110
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SPAR Staff

SPAR is one of the most promising brand to delight customers. Use Realytics to know more

Satisfaction Score

Aspect Rank

17 of 112
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SPAR Staff Avaliability

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

38 of 38
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SPAR Staff Members

Feb '23Jan '24

South Africa

SPAR remains a consumer favourite, maintaining a consistent 90% satisfaction score in Staff Members aspect for both this year and last year.

Satisfaction Score

90%

Aspect Rank

17 of 112
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