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Reporting period: Jul '23Jun '24

Platō Coffee - Alpine Attitude Overview

10-100 Places
Coffee Shop

Brand Satisfaction

88%
6pp

Country Rank

South Africa
5 of 46

Category Rank

Coffee Shop
1 of 8

Rating Score

4.5

Sales Power

Sales Index

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Platō Coffee - Alpine Attitude Brand Profile

Jul '23Jun '24

South Africa

Platō Coffee - Alpine Attitude has a much lower satisfaction score for its Service compared to its other aspects. However, Platō Coffee - Alpine Attitude has succeeded in its Food and Drinks aspect, with a 92% satisfaction score.

Food and Drinks
92%
5pp
Staff
88%
9pp
Place
83%
Service
83%
10pp
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Platō Coffee - Alpine Attitude Satisfaction Trend

Jan '24Jun '24

South Africa

Platō Coffee - Alpine Attitude's brand satisfaction has increased compared to previous month and now stands at 89%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Platō Coffee - Alpine Attitude Food and Drinks

Platō Coffee - Alpine Attitude is struggling to meet customer expectations. Use Realytics to know why

Platō Coffee - Alpine Attitude Food Quality

Jul '23Jun '24

South Africa

Platō Coffee - Alpine Attitude is losing some of its appeal, with a concerning 27% decrease in satisfaction for Food Quality dropping from 67% last year to 40% this year.

Satisfaction Score

40%
27pp

Aspect Rank

5 of 8
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Platō Coffee - Alpine Attitude Menu Selection

Jul '23Jun '24

South Africa

Platō Coffee - Alpine Attitude is struggling to meet customer expectations, with a 42% decrease in satisfaction in Menu Selection aspect, falling from 96% last year to 54% this year.

Satisfaction Score

54%
42pp

Aspect Rank

3 of 8
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Platō Coffee - Alpine Attitude Dishes

Jul '23Jun '24

South Africa

Platō Coffee - Alpine Attitude is losing its edge, with a noticeable decrease in guest satisfaction in Dishes aspect, down from 91% last year to 82% this year.

Satisfaction Score

82%
9pp

Aspect Rank

3 of 8
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Platō Coffee - Alpine Attitude Drinks

Jul '23Jun '24

South Africa

Platō Coffee - Alpine Attitude is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

1 of 8
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Platō Coffee - Alpine Attitude Place

Platō Coffee - Alpine Attitude remains a consumer favourite, maintaining a consistent 83% satisfaction score in Place aspect for both this year and last year.

Platō Coffee - Alpine Attitude Atmosphere and Décor

Jul '23Jun '24

South Africa

Platō Coffee - Alpine Attitude is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

5 of 8
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Platō Coffee - Alpine Attitude Cleanliness and Hygiene

Jul '23Jun '24

South Africa

Platō Coffee - Alpine Attitude is facing challenges in evolving its Cleanliness and Hygiene aspect, with a 11% decrease in customer satisfaction, dropping from 73% last year to 62% this year.

Satisfaction Score

62%
11pp

Aspect Rank

4 of 8
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Platō Coffee - Alpine Attitude Service

Platō Coffee - Alpine Attitude is facing challenges in maintaining its customer experience, with a noticeable 10% decrease in their Service aspect satisfaction score, dropping from 93% to 83% this year.

Platō Coffee - Alpine Attitude Dining Options

Jul '23Jun '24

South Africa

Platō Coffee - Alpine Attitude is losing some of its appeal, with a concerning 12% decrease in satisfaction for Dining Options dropping from 87% last year to 75% this year.

Satisfaction Score

75%
13pp

Aspect Rank

4 of 8
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Platō Coffee - Alpine Attitude Staff

Platō Coffee - Alpine Attitude is struggling to meet customer expectations, with a 9% decrease in satisfaction in Staff aspect, falling from 97% last year to 88% this year.

Platō Coffee - Alpine Attitude Staff Friendliness

Jul '23Jun '24

South Africa

Platō Coffee - Alpine Attitude is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

3 of 8
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