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Reporting period: Jul '23Jun '24

Jacks Bagels Claremont Overview

10-100 Places
Coffee Shop

Brand Satisfaction

85%
1pp

Country Rank

South Africa
11 of 46

Category Rank

Coffee Shop
4 of 8

Rating Score

4

Sales Power

Sales Index

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Jacks Bagels Claremont Brand Profile

Jul '23Jun '24

South Africa

Jacks Bagels Claremont has a much lower satisfaction score for its Place compared to its other aspects. However, Jacks Bagels Claremont has succeeded in its Service aspect, with a 89% satisfaction score.

Service
89%
6pp
Staff
89%
Food and Drinks
82%
5pp
Place
81%
2pp
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Jacks Bagels Claremont Satisfaction Trend

Jan '24Jun '24

South Africa

Jacks Bagels Claremont's brand satisfaction has increased compared to previous month and now stands at 96%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Jacks Bagels Claremont Food and Drinks

Jacks Bagels Claremont is losing some of its appeal, with a concerning 5% decrease in satisfaction for Food and Drinks dropping from 87% last year to 82% this year.

Jacks Bagels Claremont Food Quality

Jul '23Jun '24

South Africa

Jacks Bagels Claremont is struggling to meet customer expectations, with a 7% decrease in satisfaction in Food Quality aspect, falling from 67% last year to 60% this year.

Satisfaction Score

60%
7pp

Aspect Rank

2 of 8
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Jacks Bagels Claremont Dishes

Jul '23Jun '24

South Africa

Jacks Bagels Claremont is losing its edge, with a noticeable decrease in guest satisfaction in Dishes aspect, down from 75% last year to 70% this year.

Satisfaction Score

70%
5pp

Aspect Rank

6 of 8
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Jacks Bagels Claremont Drinks

Jul '23Jun '24

South Africa

Jacks Bagels Claremont is facing challenges in evolving its Drinks aspect, with a 7% decrease in customer satisfaction, dropping from 91% last year to 84% this year.

Satisfaction Score

84%
7pp

Aspect Rank

7 of 8
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Jacks Bagels Claremont Place

Jacks Bagels Claremont is facing challenges in maintaining its customer experience, with a noticeable 2% decrease in their Place aspect satisfaction score, dropping from 83% to 81% this year.

Jacks Bagels Claremont Atmosphere and Décor

Jul '23Jun '24

South Africa

Jacks Bagels Claremont is one of the most promising brand to delight customers. Use Realytics to know morelink

Satisfaction Score

Aspect Rank

1 of 8
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Jacks Bagels Claremont Service

Jacks Bagels Claremont has shown an increase in Service, with a jump from 83% last year to an impressive 89% this year.

Jacks Bagels Claremont Dining Options

Jul '23Jun '24

South Africa

Jacks Bagels Claremont is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

1 of 8
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Jacks Bagels Claremont Waiting Time

Jul '23Jun '24

South Africa

Jacks Bagels Claremont remains a consumer favourite, maintaining a consistent 73% satisfaction score in Waiting Time aspect for both this year and last year.

Satisfaction Score

73%

Aspect Rank

1 of 8
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Jacks Bagels Claremont Staff

Jacks Bagels Claremont is still the go-to place for customers, as their Staff score remains high at 89%, consistent with last year's score.

Jacks Bagels Claremont Staff Friendliness

Jul '23Jun '24

South Africa

Jacks Bagels Claremont is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

2 of 8
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Jacks Bagels Claremont Staff Members

Jul '23Jun '24

South Africa

Jacks Bagels Claremont remains a consumer favourite, maintaining a consistent 82% satisfaction score in Staff Members aspect for both this year and last year.

Satisfaction Score

82%

Aspect Rank

1 of 8
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