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Reporting period: Feb '23Jan '24

Galito's Overview

100+ Places
Restaurant

Brand Satisfaction

61%
2pp

Country Rank

South Africa
15 of 19

Category Rank

Restaurant
13 of 16

Rating Score

3.2

Sales Power

Sales Index

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Galito's Brand Profile

Feb '23Jan '24

South Africa

Galito's has a much lower satisfaction score for its Location compared to its other aspects. However, Galito's has succeeded in its Pricing aspect, with a 87% satisfaction score.

Pricing
87%
6pp
Place
80%
7pp
Food and Drinks
63%
Staff
59%
3pp
Service
53%
9pp
Location
0%
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Galito's Food and Drinks

Galito's remains a consumer favourite, maintaining a consistent 63% satisfaction score in Food and Drinks aspect for both this year and last year.

Galito's Portion Size

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

12 of 16
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Galito's Food Quality

Feb '23Jan '24

South Africa

Galito's is losing some of its appeal, with a concerning 1% decrease in satisfaction for Food Quality dropping from 40% last year to 39% this year.

Satisfaction Score

39%
1pp

Aspect Rank

15 of 16
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Galito's Menu Selection

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

14 of 16
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Galito's Dishes

Feb '23Jan '24

South Africa

Galito's is still the go-to place for customers, as their Dishes score remains high at 51%, consistent with last year's score.

Satisfaction Score

51%

Aspect Rank

13 of 16
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Galito's Drinks

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

15 of 16
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Galito's Cuisines

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

5 of 8
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Galito's Location

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Galito's Parking

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

14 of 16
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Galito's Conveniently Situated

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

9 of 16
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Galito's Views and Surroundings

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

9 of 16
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Galito's Ease to Find

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

6 of 12
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Galito's Place

Galito's has shown an increase in Place, with a jump from 73% last year to an impressive 80% this year.

Galito's Atmosphere and Décor

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

7 of 16
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Galito's Cleanliness and Hygiene

Feb '23Jan '24

South Africa

Galito's is struggling to meet customer expectations, with a 2% decrease in satisfaction in Cleanliness and Hygiene aspect, falling from 83% last year to 81% this year.

Satisfaction Score

81%
2pp

Aspect Rank

5 of 16
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Galito's Restrooms

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

13 of 16
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Galito's Options for different visitors

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

12 of 16
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Galito's Child-Friendly Conditions

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

9 of 16
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Galito's Comfort

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

12 of 16
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Galito's Venue Congestion

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

16 of 16
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Galito's Dining Area

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

13 of 16
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Galito's Pricing

Galito's is losing its edge, with a noticeable decrease in guest satisfaction in Pricing aspect, down from 93% last year to 87% this year.

Satisfaction Score

Aspect Rank

1 of 16
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Galito's Promotions

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

10 of 16
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Galito's Service

Galito's continues to evolve, with a 9% increase in customer satisfaction of Service, climbing from 44% last year to 53% this year.

Galito's Billing and Payment

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

9 of 16
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Galito's Opening Hours

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

11 of 16
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Galito's Dining Options

Feb '23Jan '24

South Africa

Galito's has successfully improved guest experience, as their "Dining Options" satisfaction score jumped from 46% last year to an 59% this year.

Satisfaction Score

59%
13pp

Aspect Rank

12 of 16
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Galito's Online Facilities

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

8 of 16
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Galito's Waiting Time

Feb '23Jan '24

South Africa

Galito's continues to improve, with a notable increase in customer satisfaction for their Waiting Time aspect, rising from 17% to 25% this year.

Satisfaction Score

25%
8pp

Aspect Rank

15 of 16
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Galito's Order Processing

Feb '23Jan '24

South Africa

Galito's has demonstrated resilience in the industry, with a 2% increase in customer satisfaction for Order Processing rising from 18% to 20% this year.

Satisfaction Score

20%
2pp

Aspect Rank

15 of 16
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Galito's Staff

Galito's is facing challenges in evolving its Staff aspect, with a 3% decrease in customer satisfaction, dropping from 62% last year to 59% this year.

Galito's Staff Competence

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

14 of 15
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Galito's Staff Friendliness

Feb '23Jan '24

South Africa

Galito's remains a consumer favourite, maintaining a consistent 71% satisfaction score in Staff Friendliness aspect for both this year and last year.

Satisfaction Score

71%

Aspect Rank

16 of 16
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Galito's Staff Attentiveness

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

13 of 16
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Galito's Staff Avaliability

Feb '23Jan '24

South Africa

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Satisfaction Score

Aspect Rank

7 of 14
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Galito's Staff Members

Feb '23Jan '24

South Africa

Galito's is facing challenges in maintaining its customer experience, with a noticeable 4% decrease in their Staff Members aspect satisfaction score, dropping from 48% to 44% this year.

Satisfaction Score

44%
4pp

Aspect Rank

12 of 16
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