Realytics logo

Reporting period: Feb '23Jan '24

Dros Overview

10-100 Places
Restaurant

Brand Satisfaction

68%
3pp

Country Rank

South Africa
35 of 45

Category Rank

Restaurant
23 of 31

Rating Score

3.3

Sales Power

Sales Index

Realytics logo

Dros Brand Profile

Feb '23Jan '24

South Africa

Dros has a much lower satisfaction score for its Location compared to its other aspects. However, Dros has succeeded in its Staff aspect, with a 79% satisfaction score.

Staff
79%
4pp
Place
76%
1pp
Pricing
75%
Service
66%
1pp
Food and Drinks
62%
6pp
Location
0%
Realytics logo

Dros Food and Drinks

Dros is losing some of its appeal, with a concerning 6% decrease in satisfaction for Food and Drinks dropping from 68% last year to 62% this year.

Dros Portion Size

Feb '23Jan '24

South Africa

Use Realytics to know more about Droslink

Satisfaction Score

Aspect Rank

22 of 32
Realytics logo

Dros Food Quality

Feb '23Jan '24

South Africa

Dros is struggling to meet customer expectations, with a 7% decrease in satisfaction in Food Quality aspect, falling from 33% last year to 26% this year.

Satisfaction Score

26%
7pp

Aspect Rank

30 of 32
Realytics logo

Dros Menu Selection

Feb '23Jan '24

South Africa

Use Realytics to know more about Droslink

Satisfaction Score

Aspect Rank

26 of 32
Realytics logo

Check Competitive Advantage

Check listAnalyze Competitors

Dros Dishes

Feb '23Jan '24

South Africa

Dros is losing its edge, with a noticeable decrease in guest satisfaction in Dishes aspect, down from 53% last year to 49% this year.

Satisfaction Score

49%
4pp

Aspect Rank

31 of 32
Realytics logo

Dros Drinks

Feb '23Jan '24

South Africa

Use Realytics to know more about Droslink

Satisfaction Score

Aspect Rank

27 of 32
Realytics logo

Dros Location

Use Realytics to know more about Dros

Dros Parking

Feb '23Jan '24

South Africa

Use Realytics to know more about Droslink

Satisfaction Score

Aspect Rank

23 of 30
Realytics logo

Dros Conveniently Situated

Feb '23Jan '24

South Africa

Use Realytics to know more about Droslink

Satisfaction Score

Aspect Rank

23 of 25
Realytics logo

Dros Views and Surroundings

Feb '23Jan '24

South Africa

Use Realytics to know more about Droslink

Satisfaction Score

Aspect Rank

17 of 23
Realytics logo

Check Competitive Advantage

Check listAnalyze Competitors

Dros Place

Dros is facing challenges in evolving its Place aspect, with a 1% decrease in customer satisfaction, dropping from 77% last year to 76% this year.

Dros Atmosphere and Décor

Feb '23Jan '24

South Africa

Dros is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

17 of 32
Realytics logo

Dros Cleanliness and Hygiene

Feb '23Jan '24

South Africa

Use Realytics to know more about Droslink

Satisfaction Score

Aspect Rank

31 of 32
Realytics logo

Dros Restrooms

Feb '23Jan '24

South Africa

Use Realytics to know more about Droslink

Satisfaction Score

Aspect Rank

24 of 26
Realytics logo

Check Competitive Advantage

Check listAnalyze Competitors

Dros Options for different visitors

Feb '23Jan '24

South Africa

Use Realytics to know more about Droslink

Satisfaction Score

Aspect Rank

23 of 32
Realytics logo

Dros Child-Friendly Conditions

Feb '23Jan '24

South Africa

Dros has shown an increase in Child-Friendly Conditions, with a jump from 80% last year to an impressive 83% this year.

Satisfaction Score

83%
3pp

Aspect Rank

6 of 27
Realytics logo

Dros Comfort

Feb '23Jan '24

South Africa

Use Realytics to know more about Droslink

Satisfaction Score

Aspect Rank

25 of 29
Realytics logo

Check Competitive Advantage

Check listAnalyze Competitors

Dros Venue Congestion

Feb '23Jan '24

South Africa

Use Realytics to know more about Droslink

Satisfaction Score

Aspect Rank

23 of 29
Realytics logo

Dros Dining Area

Feb '23Jan '24

South Africa

Use Realytics to know more about Droslink

Satisfaction Score

Aspect Rank

7 of 31
Realytics logo

Dros Pricing

Dros remains a consumer favourite, maintaining a consistent 75% satisfaction score in Pricing aspect for both this year and last year.

Dros Price

Feb '23Jan '24

South Africa

Dros continues to evolve, with a 8% increase in customer satisfaction of Price, climbing from 72% last year to 80% this year.

Satisfaction Score

80%
8pp

Aspect Rank

8 of 32
Realytics logo

Dros Promotions

Feb '23Jan '24

South Africa

Use Realytics to know more about Droslink

Satisfaction Score

Aspect Rank

16 of 26
Realytics logo

Check Competitive Advantage

Check listAnalyze Competitors

Dros Service

Dros has successfully improved guest experience, as their "Service" satisfaction score jumped from 65% last year to an 66% this year.

Dros Billing and Payment

Feb '23Jan '24

South Africa

Use Realytics to know more about Droslink

Satisfaction Score

Aspect Rank

4 of 30
Realytics logo

Dros Opening Hours

Feb '23Jan '24

South Africa

Use Realytics to know more about Droslink

Satisfaction Score

Aspect Rank

24 of 29
Realytics logo

Dros Dining Options

Feb '23Jan '24

South Africa

Dros is facing challenges in maintaining its customer experience, with a noticeable 5% decrease in their Dining Options aspect satisfaction score, dropping from 80% to 75% this year.

Satisfaction Score

75%
5pp

Aspect Rank

18 of 32
Realytics logo

Check Competitive Advantage

Check listAnalyze Competitors

Dros Online Facilities

Feb '23Jan '24

South Africa

Use Realytics to know more about Droslink

Satisfaction Score

Aspect Rank

27 of 28
Realytics logo

Dros Waiting Time

Feb '23Jan '24

South Africa

Use Realytics to know more about Droslink

Satisfaction Score

Aspect Rank

28 of 32
Realytics logo

Dros Order Processing

Feb '23Jan '24

South Africa

Use Realytics to know more about Droslink

Satisfaction Score

Aspect Rank

22 of 32
Realytics logo

Check Competitive Advantage

Check listAnalyze Competitors

Dros Staff

Dros continues to improve, with a notable increase in customer satisfaction for their Staff aspect, rising from 75% to 79% this year.

Dros Staff Competence

Feb '23Jan '24

South Africa

Use Realytics to know more about Droslink

Satisfaction Score

Aspect Rank

26 of 31
Realytics logo

Satisfaction Score

Aspect Rank

4 of 32
Realytics logo

Dros Staff Attentiveness

Feb '23Jan '24

South Africa

Use Realytics to know more about Droslink

Satisfaction Score

Aspect Rank

28 of 31
Realytics logo

Check Competitive Advantage

Check listAnalyze Competitors

Dros Staff Avaliability

Feb '23Jan '24

South Africa

Use Realytics to know more about Droslink

Satisfaction Score

Aspect Rank

12 of 22
Realytics logo

Dros Staff Members

Feb '23Jan '24

South Africa

Dros is still the go-to place for customers, as their Staff Members score remains high at 68%, consistent with last year's score.

Satisfaction Score

68%

Aspect Rank

11 of 32
Realytics logo