Dros Brand Profile
Jul '23 — Jun '24
South Africa
Dros has a much lower satisfaction score for its Service compared to its other aspects. However, Dros has succeeded in its Place aspect, with a 81% satisfaction score.
Dros Satisfaction Trend
Jan '24 — Jun '24
South Africa
Dros's brand satisfaction has increased compared to previous month and now stands at 77%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.
Dros Food and Drinks
Dros has shown an increase in Food and Drinks, with a jump from 65% last year to an impressive 68% this year.
Dros Food Quality
Jul '23 — Jun '24
South Africa
Dros remains a consumer favourite, maintaining a consistent 29% satisfaction score in Food Quality aspect for both this year and last year.
Satisfaction Score
Aspect Rank
Dros Dishes
Jul '23 — Jun '24
South Africa
Dros continues to evolve, with a 8% increase in customer satisfaction of Dishes, climbing from 49% last year to 57% this year.
Satisfaction Score
Aspect Rank
Dros Place
Dros has successfully improved guest experience, as their "Place" satisfaction score jumped from 78% last year to an 81% this year.
Dros Atmosphere and Décor
Jul '23 — Jun '24
South Africa
Satisfaction Score
Aspect Rank
Dros Cleanliness and Hygiene
Jul '23 — Jun '24
South Africa
Dros is still the go-to place for customers, as their Cleanliness and Hygiene score remains high at 38%, consistent with last year's score.
Satisfaction Score
Aspect Rank
Dros Pricing
Dros is losing some of its appeal, with a concerning 2% decrease in satisfaction for Pricing dropping from 80% last year to 78% this year.
Dros Price
Jul '23 — Jun '24
South Africa
Dros is struggling to meet customer expectations, with a 1% decrease in satisfaction in Price aspect, falling from 79% last year to 78% this year.
Satisfaction Score
Aspect Rank
Dros Service
Dros continues to improve, with a notable increase in customer satisfaction for their Service aspect, rising from 60% to 64% this year.
Dros Dining Options
Jul '23 — Jun '24
South Africa
Dros is losing its edge, with a noticeable decrease in guest satisfaction in Dining Options aspect, down from 76% last year to 74% this year.
Satisfaction Score
Aspect Rank
Dros Staff
Dros is facing challenges in evolving its Staff aspect, with a 3% decrease in customer satisfaction, dropping from 73% last year to 70% this year.
Dros Staff Friendliness
Jul '23 — Jun '24
South Africa
Satisfaction Score
Aspect Rank
Dros Staff Members
Jul '23 — Jun '24
South Africa
Dros is facing challenges in maintaining its customer experience, with a noticeable 4% decrease in their Staff Members aspect satisfaction score, dropping from 58% to 54% this year.
Satisfaction Score
Aspect Rank
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