Dros Brand Profile
Aug '23 — Jul '24
South Africa
Dros has a much lower satisfaction score for its Service compared to its other aspects. However, Dros has succeeded in its Place aspect, with a 80% satisfaction score.
Dros Satisfaction Trend
Feb '24 — Jul '24
South Africa
Dros's brand satisfaction has decreased compared to previous month and now stands at 66%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.
Dros Food and Drinks
Dros remains a consumer favourite, maintaining a consistent 66% satisfaction score in Food and Drinks aspect for both this year and last year.
Satisfaction Score
Aspect Rank
Dros Food Quality
Aug '23 — Jul '24
South Africa
Dros is losing some of its appeal, with a concerning 4% decrease in satisfaction for Food Quality dropping from 32% last year to 28% this year.
Satisfaction Score
Aspect Rank
Dros Menu Selection
Aug '23 — Jul '24
South Africa
Dros is still the go-to place for customers, as their Menu Selection score remains high at 60%, consistent with last year's score.
Satisfaction Score
Aspect Rank
Dros Dishes
Aug '23 — Jul '24
South Africa
Dros has shown an increase in Dishes, with a jump from 52% last year to an impressive 57% this year.
Satisfaction Score
Aspect Rank
Dros Drinks
Aug '23 — Jul '24
South Africa
Dros remains a consumer favourite, maintaining a consistent 68% satisfaction score in Drinks aspect for both this year and last year.
Satisfaction Score
Aspect Rank
Dros Place
Dros continues to evolve, with a 3% increase in customer satisfaction of Place, climbing from 77% last year to 80% this year.
Dros Atmosphere and Décor
Aug '23 — Jul '24
South Africa
Satisfaction Score
Aspect Rank
Dros Cleanliness and Hygiene
Aug '23 — Jul '24
South Africa
Dros is still the go-to place for customers, as their Cleanliness and Hygiene score remains high at 35%, consistent with last year's score.
Satisfaction Score
Aspect Rank
Satisfaction Score
Aspect Rank
Dros Options for different visitors
Aug '23 — Jul '24
South Africa
Satisfaction Score
Aspect Rank
Dros Child-Friendly Conditions
Aug '23 — Jul '24
South Africa
Satisfaction Score
Aspect Rank
Dros Comfort
Aug '23 — Jul '24
South Africa
Dros remains a consumer favourite, maintaining a consistent 45% satisfaction score in Comfort aspect for both this year and last year.
Satisfaction Score
Aspect Rank
Dros Venue Congestion
Aug '23 — Jul '24
South Africa
Dros is still the go-to place for customers, as their Venue Congestion score remains high at 50%, consistent with last year's score.
Satisfaction Score
Aspect Rank
Satisfaction Score
Aspect Rank
Dros Pricing
Dros has successfully improved guest experience, as their "Pricing" satisfaction score jumped from 76% last year to an 78% this year.
Dros Price
Aug '23 — Jul '24
South Africa
Dros continues to improve, with a notable increase in customer satisfaction for their Price aspect, rising from 77% to 78% this year.
Satisfaction Score
Aspect Rank
Dros Promotions
Aug '23 — Jul '24
South Africa
Dros remains a consumer favourite, maintaining a consistent 75% satisfaction score in Promotions aspect for both this year and last year.
Satisfaction Score
Aspect Rank
Dros Service
Dros has demonstrated resilience in the industry, with a 4% increase in customer satisfaction for Service rising from 59% to 63% this year.
Dros Billing and Payment
Aug '23 — Jul '24
South Africa
Dros is still the go-to place for customers, as their Billing and Payment score remains high at 33%, consistent with last year's score.
Satisfaction Score
Aspect Rank
Satisfaction Score
Aspect Rank
Dros Dining Options
Aug '23 — Jul '24
South Africa
Dros is struggling to meet customer expectations, with a 6% decrease in satisfaction in Dining Options aspect, falling from 80% last year to 74% this year.
Satisfaction Score
Aspect Rank
Dros Waiting Time
Aug '23 — Jul '24
South Africa
Dros has shown an increase in Waiting Time, with a jump from 23% last year to an impressive 30% this year.
Satisfaction Score
Aspect Rank
Dros Order Processing
Aug '23 — Jul '24
South Africa
Dros remains a consumer favourite, maintaining a consistent 28% satisfaction score in Order Processing aspect for both this year and last year.
Satisfaction Score
Aspect Rank
Dros Staff
Dros is losing its edge, with a noticeable decrease in guest satisfaction in Staff aspect, down from 76% last year to 71% this year.
Satisfaction Score
Aspect Rank
Dros Staff Friendliness
Aug '23 — Jul '24
South Africa
Satisfaction Score
Aspect Rank
Dros Staff Attentiveness
Aug '23 — Jul '24
South Africa
Dros is still the go-to place for customers, as their Staff Attentiveness score remains high at 33%, consistent with last year's score.
Satisfaction Score
Aspect Rank
Satisfaction Score
Aspect Rank
Dros Staff Members
Aug '23 — Jul '24
South Africa
Dros is facing challenges in evolving its Staff Members aspect, with a 8% decrease in customer satisfaction, dropping from 64% last year to 56% this year.
Satisfaction Score
Aspect Rank
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