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Reporting period: Aug '23Jul '24

Vapiano Overview

<10 Places
Restaurant

Brand Satisfaction

52%
2pp

Country Rank

Slovakia
103 of 105

Category Rank

Restaurant
68 of 70

Rating Score

2.7

Sales Power

Sales Index

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Vapiano Brand Profile

Aug '23Jul '24

Slovakia

Vapiano has a much lower satisfaction score for its Staff compared to its other aspects. However, Vapiano has succeeded in its Place aspect, with a 60% satisfaction score.

Place
60%
18pp
Service
51%
2pp
Food and Drinks
51%
1pp
Staff
46%
18pp
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Vapiano Satisfaction Trend

Feb '24Jul '24

Slovakia

Vapiano's brand satisfaction has increased compared to previous month and now stands at 76%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Vapiano Food and Drinks

Vapiano has shown an increase in Food and Drinks, with a jump from 50% last year to an impressive 51% this year.

Vapiano Portion Size

Aug '23Jul '24

Slovakia

Vapiano remains a consumer favourite, maintaining a consistent 50% satisfaction score in Portion Size aspect for both this year and last year.

Satisfaction Score

50%

Aspect Rank

61 of 70
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Vapiano Food Quality

Aug '23Jul '24

Slovakia

Vapiano continues to evolve, with a 6% increase in customer satisfaction of Food Quality, climbing from 22% last year to 28% this year.

Satisfaction Score

28%
6pp

Aspect Rank

64 of 70
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Vapiano Menu Selection

Aug '23Jul '24

Slovakia

Vapiano is still the go-to place for customers, as their Menu Selection score remains high at 75%, consistent with last year's score.

Satisfaction Score

75%

Aspect Rank

64 of 70
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Vapiano Dishes

Aug '23Jul '24

Slovakia

Vapiano is losing some of its appeal, with a concerning 3% decrease in satisfaction for Dishes dropping from 52% last year to 49% this year.

Satisfaction Score

49%
3pp

Aspect Rank

68 of 70
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Vapiano Drinks

Aug '23Jul '24

Slovakia

Vapiano remains a consumer favourite, maintaining a consistent 70% satisfaction score in Drinks aspect for both this year and last year.

Satisfaction Score

70%

Aspect Rank

58 of 69
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Vapiano Cuisines

Aug '23Jul '24

Slovakia

Vapiano is still the go-to place for customers, as their Cuisines score remains high at 83%, consistent with last year's score.

Satisfaction Score

83%

Aspect Rank

48 of 58
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Vapiano Place

Vapiano is struggling to meet customer expectations, with a 18% decrease in satisfaction in Place aspect, falling from 78% last year to 60% this year.

Satisfaction Score

Aspect Rank

50 of 70
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Vapiano Cleanliness and Hygiene

Aug '23Jul '24

Slovakia

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Satisfaction Score

Aspect Rank

64 of 69
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Vapiano Options for different visitors

Aug '23Jul '24

Slovakia

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Satisfaction Score

Aspect Rank

43 of 67
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Vapiano Child-Friendly Conditions

Aug '23Jul '24

Slovakia

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Satisfaction Score

Aspect Rank

28 of 60
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Vapiano Comfort

Aug '23Jul '24

Slovakia

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Satisfaction Score

Aspect Rank

56 of 60
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Vapiano Venue Congestion

Aug '23Jul '24

Slovakia

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Satisfaction Score

Aspect Rank

58 of 62
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Vapiano Dining Area

Aug '23Jul '24

Slovakia

Vapiano remains a consumer favourite, maintaining a consistent 50% satisfaction score in Dining Area aspect for both this year and last year.

Satisfaction Score

50%

Aspect Rank

54 of 70
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Vapiano Service

Vapiano has successfully improved guest experience, as their "Service" satisfaction score jumped from 49% last year to an 51% this year.

Vapiano Billing and Payment

Aug '23Jul '24

Slovakia

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Satisfaction Score

Aspect Rank

47 of 57
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Vapiano Opening Hours

Aug '23Jul '24

Slovakia

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Satisfaction Score

Aspect Rank

5 of 47
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Vapiano Dining Options

Aug '23Jul '24

Slovakia

Vapiano is still the go-to place for customers, as their Dining Options score remains high at 79%, consistent with last year's score.

Satisfaction Score

79%

Aspect Rank

54 of 70
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Vapiano Online Facilities

Aug '23Jul '24

Slovakia

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Satisfaction Score

Aspect Rank

5 of 11
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Vapiano Waiting Time

Aug '23Jul '24

Slovakia

Vapiano remains a consumer favourite, maintaining a consistent 38% satisfaction score in Waiting Time aspect for both this year and last year.

Satisfaction Score

38%

Aspect Rank

59 of 70
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Vapiano Order Processing

Aug '23Jul '24

Slovakia

Vapiano is still the go-to place for customers, as their Order Processing score remains high at 36%, consistent with last year's score.

Satisfaction Score

36%

Aspect Rank

50 of 70
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Vapiano Staff

Vapiano is losing its edge, with a noticeable decrease in guest satisfaction in Staff aspect, down from 64% last year to 46% this year.

Vapiano Staff Competence

Aug '23Jul '24

Slovakia

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Satisfaction Score

Aspect Rank

57 of 62
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Vapiano Staff Friendliness

Aug '23Jul '24

Slovakia

Vapiano remains a consumer favourite, maintaining a consistent 86% satisfaction score in Staff Friendliness aspect for both this year and last year.

Satisfaction Score

86%

Aspect Rank

44 of 70
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Vapiano Staff Attentiveness

Aug '23Jul '24

Slovakia

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Satisfaction Score

Aspect Rank

66 of 67
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Vapiano Staff Avaliability

Aug '23Jul '24

Slovakia

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Satisfaction Score

Aspect Rank

1 of 8
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Vapiano Staff Members

Aug '23Jul '24

Slovakia

Vapiano is still the go-to place for customers, as their Staff Members score remains high at 43%, consistent with last year's score.

Satisfaction Score

43%

Aspect Rank

55 of 69
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