Watami Brand Profile
Jul '23 — Jun '24
Singapore
Watami has a much lower satisfaction score for its Staff compared to its other aspects. However, Watami has succeeded in its Pricing aspect, with a 65% satisfaction score.
Watami Satisfaction Trend
Jan '24 — Jun '24
Singapore
Watami's brand satisfaction has increased compared to previous month and now stands at 65%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.
Watami Food and Drinks
Watami has shown an increase in Food and Drinks, with a jump from 60% last year to an impressive 62% this year.
Watami Food Quality
Jul '23 — Jun '24
Singapore
Watami continues to evolve, with a 6% increase in customer satisfaction of Food Quality, climbing from 32% last year to 38% this year.
Satisfaction Score
Aspect Rank
Watami Dishes
Jul '23 — Jun '24
Singapore
Watami has successfully improved guest experience, as their "Dishes" satisfaction score jumped from 56% last year to an 64% this year.
Satisfaction Score
Aspect Rank
Watami Place
Watami is losing some of its appeal, with a concerning 5% decrease in satisfaction for Place dropping from 63% last year to 58% this year.
Watami Pricing
Watami is struggling to meet customer expectations, with a 15% decrease in satisfaction in Pricing aspect, falling from 80% last year to 65% this year.
Watami Price
Jul '23 — Jun '24
Singapore
Watami is losing its edge, with a noticeable decrease in guest satisfaction in Price aspect, down from 78% last year to 64% this year.
Satisfaction Score
Aspect Rank
Watami Service
Watami is facing challenges in evolving its Service aspect, with a 1% decrease in customer satisfaction, dropping from 46% last year to 45% this year.
Watami Waiting Time
Jul '23 — Jun '24
Singapore
Watami continues to improve, with a notable increase in customer satisfaction for their Waiting Time aspect, rising from 43% to 45% this year.
Satisfaction Score
Aspect Rank
Watami Staff
Watami has demonstrated resilience in the industry, with a 3% increase in customer satisfaction for Staff rising from 30% to 33% this year.
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