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Reporting period: Feb '23Jan '24

Watami Overview

<10 Places
Restaurant

Brand Satisfaction

50%
10pp

Country Rank

Singapore
708 of 711

Category Rank

Restaurant
498 of 501

Rating Score

2.5

Sales Power

Sales Index

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Watami Brand Profile

Feb '23Jan '24

Singapore

Watami has a much lower satisfaction score for its Location compared to its other aspects. However, Watami has succeeded in its Pricing aspect, with a 60% satisfaction score.

Pricing
60%
20pp
Food and Drinks
56%
12pp
Place
49%
4pp
Service
42%
4pp
Staff
31%
10pp
Location
0%
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Watami Food and Drinks

Watami is losing some of its appeal, with a concerning 12% decrease in satisfaction for Food and Drinks dropping from 68% last year to 56% this year.

Watami Portion Size

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

453 of 495
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Watami Food Quality

Feb '23Jan '24

Singapore

Watami is struggling to meet customer expectations, with a 26% decrease in satisfaction in Food Quality aspect, falling from 49% last year to 23% this year.

Satisfaction Score

23%
26pp

Aspect Rank

480 of 502
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Watami Menu Selection

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

485 of 502
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Watami Dishes

Feb '23Jan '24

Singapore

Watami is losing its edge, with a noticeable decrease in guest satisfaction in Dishes aspect, down from 66% last year to 57% this year.

Satisfaction Score

57%
9pp

Aspect Rank

492 of 502
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Watami Drinks

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

485 of 494
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Watami Cuisines

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

382 of 415
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Watami Location

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Watami Parking

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

245 of 245
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Watami Conveniently Situated

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

160 of 383
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Watami Views and Surroundings

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

292 of 314
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Watami Place

Watami is facing challenges in evolving its Place aspect, with a 4% decrease in customer satisfaction, dropping from 53% last year to 49% this year.

Watami Atmosphere and Décor

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

485 of 499
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Watami Cleanliness and Hygiene

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

464 of 489
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Watami Options for different visitors

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

467 of 492
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Watami Child-Friendly Conditions

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

352 of 394
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Watami Comfort

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

460 of 484
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Watami Venue Congestion

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

461 of 492
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Watami Dining Area

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

465 of 471
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Watami Pricing

Watami is facing challenges in maintaining its customer experience, with a noticeable 20% decrease in their Pricing aspect satisfaction score, dropping from 80% to 60% this year.

Watami Price

Feb '23Jan '24

Singapore

Watami is losing some of its appeal, with a concerning 23% decrease in satisfaction for Price dropping from 81% last year to 58% this year.

Satisfaction Score

58%
23pp

Aspect Rank

295 of 502
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Watami Promotions

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

326 of 424
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Watami Service

Watami is struggling to meet customer expectations, with a 4% decrease in satisfaction in Service aspect, falling from 46% last year to 42% this year.

Watami Billing and Payment

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

184 of 365
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Watami Opening Hours

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

240 of 293
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Watami Dining Options

Feb '23Jan '24

Singapore

Watami remains a consumer favourite, maintaining a consistent 76% satisfaction score in Dining Options aspect for both this year and last year.

Satisfaction Score

76%

Aspect Rank

316 of 501
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Watami Online Facilities

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

251 of 290
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Watami Waiting Time

Feb '23Jan '24

Singapore

Watami is losing its edge, with a noticeable decrease in guest satisfaction in Waiting Time aspect, down from 40% last year to 30% this year.

Satisfaction Score

30%
10pp

Aspect Rank

251 of 502
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Watami Order Processing

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

490 of 501
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Watami Staff

Watami is facing challenges in evolving its Staff aspect, with a 10% decrease in customer satisfaction, dropping from 41% last year to 31% this year.

Watami Staff Competence

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

340 of 376
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Watami Staff Friendliness

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

496 of 502
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Watami Staff Attentiveness

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

464 of 485
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Watami Staff Avaliability

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

215 of 253
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Watami Staff Members

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

493 of 500
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