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Reporting period: Jul '23Jun '24

旺爐 City Hot Pot @ Guoco Tower Tanjong Pagar Overview

<10 Places
Restaurant

Brand Satisfaction

92%

Country Rank

Singapore
142 of 745

Category Rank

Restaurant
105 of 523

Rating Score

4.6

Sales Power

Sales Index

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旺爐 City Hot Pot @ Guoco Tower Tanjong Pagar Brand Profile

Jul '23Jun '24

Singapore

旺爐 City Hot Pot @ Guoco Tower Tanjong Pagar has a much lower satisfaction score for its Place compared to its other aspects. However, 旺爐 City Hot Pot @ Guoco Tower Tanjong Pagar has succeeded in its Pricing aspect, with a 94% satisfaction score.

Pricing
94%
6pp
Food and Drinks
94%
1pp
Service
91%
Staff
90%
2pp
Place
82%
8pp
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旺爐 City Hot Pot @ Guoco Tower Tanjong Pagar Satisfaction Trend

Jan '24Jun '24

Singapore

旺爐 City Hot Pot @ Guoco Tower Tanjong Pagar's brand satisfaction has increased compared to previous month and now stands at 96%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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旺爐 City Hot Pot @ Guoco Tower Tanjong Pagar Food and Drinks

旺爐 City Hot Pot @ Guoco Tower Tanjong Pagar is one of the most promising brand to delight customers. Use Realytics to know more

旺爐 City Hot Pot @ Guoco Tower Tanjong Pagar Portion Size

Jul '23Jun '24

Singapore

旺爐 City Hot Pot @ Guoco Tower Tanjong Pagar is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

44 of 514
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旺爐 City Hot Pot @ Guoco Tower Tanjong Pagar Food Quality

Jul '23Jun '24

Singapore

旺爐 City Hot Pot @ Guoco Tower Tanjong Pagar is one of the most promising brand to delight customers. Use Realytics to know morelink

Satisfaction Score

Aspect Rank

33 of 523
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旺爐 City Hot Pot @ Guoco Tower Tanjong Pagar Menu Selection

Jul '23Jun '24

Singapore

旺爐 City Hot Pot @ Guoco Tower Tanjong Pagar is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

65 of 517
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旺爐 City Hot Pot @ Guoco Tower Tanjong Pagar Dishes

Jul '23Jun '24

Singapore

旺爐 City Hot Pot @ Guoco Tower Tanjong Pagar remains a consumer favourite, maintaining a consistent 88% satisfaction score in Dishes aspect for both this year and last year.

Satisfaction Score

88%

Aspect Rank

133 of 523
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旺爐 City Hot Pot @ Guoco Tower Tanjong Pagar Place

旺爐 City Hot Pot @ Guoco Tower Tanjong Pagar is losing some of its appeal, with a concerning 8% decrease in satisfaction for Place dropping from 90% last year to 82% this year.

旺爐 City Hot Pot @ Guoco Tower Tanjong Pagar Atmosphere and Décor

Jul '23Jun '24

Singapore

旺爐 City Hot Pot @ Guoco Tower Tanjong Pagar is one of the most promising brand to delight customers. Use Realytics to know morelink

Satisfaction Score

Aspect Rank

222 of 521
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旺爐 City Hot Pot @ Guoco Tower Tanjong Pagar Cleanliness and Hygiene

Jul '23Jun '24

Singapore

旺爐 City Hot Pot @ Guoco Tower Tanjong Pagar is struggling to meet customer expectations, with a 11% decrease in satisfaction in Cleanliness and Hygiene aspect, falling from 92% last year to 81% this year.

Satisfaction Score

81%
11pp

Aspect Rank

63 of 508
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旺爐 City Hot Pot @ Guoco Tower Tanjong Pagar Pricing

旺爐 City Hot Pot @ Guoco Tower Tanjong Pagar is one of the most promising brand to delight customers. Use Realytics to know more

Satisfaction Score

Aspect Rank

41 of 523
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旺爐 City Hot Pot @ Guoco Tower Tanjong Pagar Promotions

Jul '23Jun '24

Singapore

Use Realytics to know more about 旺爐 City Hot Pot @ Guoco Tower Tanjong Pagarlink

Satisfaction Score

Aspect Rank

32 of 455
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旺爐 City Hot Pot @ Guoco Tower Tanjong Pagar Service

Use Realytics to know more about 旺爐 City Hot Pot @ Guoco Tower Tanjong Pagar

旺爐 City Hot Pot @ Guoco Tower Tanjong Pagar Dining Options

Jul '23Jun '24

Singapore

旺爐 City Hot Pot @ Guoco Tower Tanjong Pagar is one of the most promising brand to delight customers. Use Realytics to know morelink

Satisfaction Score

Aspect Rank

198 of 523
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旺爐 City Hot Pot @ Guoco Tower Tanjong Pagar Waiting Time

Jul '23Jun '24

Singapore

旺爐 City Hot Pot @ Guoco Tower Tanjong Pagar is losing its edge, with a noticeable decrease in guest satisfaction in Waiting Time aspect, down from 82% last year to 68% this year.

Satisfaction Score

68%
14pp

Aspect Rank

158 of 519
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旺爐 City Hot Pot @ Guoco Tower Tanjong Pagar Order Processing

Jul '23Jun '24

Singapore

旺爐 City Hot Pot @ Guoco Tower Tanjong Pagar has shown an increase in Order Processing, with a jump from 66% last year to an impressive 69% this year.

Satisfaction Score

69%
3pp

Aspect Rank

66 of 521
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旺爐 City Hot Pot @ Guoco Tower Tanjong Pagar Staff

旺爐 City Hot Pot @ Guoco Tower Tanjong Pagar is facing challenges in evolving its Staff aspect, with a 2% decrease in customer satisfaction, dropping from 92% last year to 90% this year.

旺爐 City Hot Pot @ Guoco Tower Tanjong Pagar Staff Friendliness

Jul '23Jun '24

Singapore

旺爐 City Hot Pot @ Guoco Tower Tanjong Pagar is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

278 of 523
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旺爐 City Hot Pot @ Guoco Tower Tanjong Pagar Staff Attentiveness

Jul '23Jun '24

Singapore

旺爐 City Hot Pot @ Guoco Tower Tanjong Pagar is facing challenges in maintaining its customer experience, with a noticeable 2% decrease in their Staff Attentiveness aspect satisfaction score, dropping from 92% to 90% this year.

Satisfaction Score

90%
2pp

Aspect Rank

109 of 484
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旺爐 City Hot Pot @ Guoco Tower Tanjong Pagar Staff Members

Jul '23Jun '24

Singapore

旺爐 City Hot Pot @ Guoco Tower Tanjong Pagar is losing some of its appeal, with a concerning 11% decrease in satisfaction for Staff Members dropping from 88% last year to 77% this year.

Satisfaction Score

77%
11pp

Aspect Rank

204 of 521
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