Reporting period: Jul '23 — Jun '24

TungLok Peking Duck (Orchard Central) Overview

<10 Places

Restaurant

Brand Satisfaction

92%

▲

2pp

Country Rank

Singapore

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131 of 745

Category Rank

Restaurant

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99 of 523

Rating Score

4.6

Sales Power

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Sales Index

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TungLok Peking Duck (Orchard Central) Brand Profile

Jul '23 — Jun '24

Singapore

TungLok Peking Duck (Orchard Central) has a much lower satisfaction score for its Pricing compared to its other aspects. However, TungLok Peking Duck (Orchard Central) has succeeded in its Service aspect, with a 96% satisfaction score.

Service

96%

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7pp

Staff

94%

▼

1pp

Food and Drinks

89%

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1pp

Place

86%

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2pp

Pricing

48%

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8pp

TungLok Peking Duck (Orchard Central) Satisfaction Trend

Jan '24 — Jun '24

Singapore

TungLok Peking Duck (Orchard Central)'s brand satisfaction has increased compared to previous month and now stands at 97%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

TungLok Peking Duck (Orchard Central) Food and Drinks

TungLok Peking Duck (Orchard Central) is losing some of its appeal, with a concerning 1% decrease in satisfaction for Food and Drinks dropping from 90% last year to 89% this year.

TungLok Peking Duck (Orchard Central) Portion Size

Jul '23 — Jun '24

Singapore

TungLok Peking Duck (Orchard Central) remains a consumer favourite, maintaining a consistent 78% satisfaction score in Portion Size aspect for both this year and last year.

Satisfaction Score

78%

Aspect Rank

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130 of 514

TungLok Peking Duck (Orchard Central) Food Quality

Jul '23 — Jun '24

Singapore

TungLok Peking Duck (Orchard Central) is struggling to meet customer expectations, with a 14% decrease in satisfaction in Food Quality aspect, falling from 75% last year to 61% this year.

Satisfaction Score

61%

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14pp

Aspect Rank

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287 of 523

TungLok Peking Duck (Orchard Central) Dishes

Jul '23 — Jun '24

Singapore

TungLok Peking Duck (Orchard Central) has shown an increase in Dishes, with a jump from 86% last year to an impressive 87% this year.

Satisfaction Score

87%

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1pp

Aspect Rank

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156 of 523

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Analyze 148 Food and Drinks Aspects

TungLok Peking Duck (Orchard Central) Place

TungLok Peking Duck (Orchard Central) is losing its edge, with a noticeable decrease in guest satisfaction in Place aspect, down from 88% last year to 86% this year.

TungLok Peking Duck (Orchard Central) Atmosphere and Décor

Jul '23 — Jun '24

Singapore

TungLok Peking Duck (Orchard Central) is one of the most promising brand to delight customers. Use Realytics to know more

Satisfaction Score

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Aspect Rank

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116 of 521

TungLok Peking Duck (Orchard Central) Options for different visitors

Jul '23 — Jun '24

Singapore

Use Realytics to know more about TungLok Peking Duck (Orchard Central)

Satisfaction Score

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Aspect Rank

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20 of 511

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Analyze 55 Place Aspects

TungLok Peking Duck (Orchard Central) Pricing

TungLok Peking Duck (Orchard Central) continues to evolve, with a 8% increase in customer satisfaction of Pricing, climbing from 40% last year to 48% this year.

TungLok Peking Duck (Orchard Central) Price

Jul '23 — Jun '24

Singapore

TungLok Peking Duck (Orchard Central) is facing challenges in evolving its Price aspect, with a 3% decrease in customer satisfaction, dropping from 38% last year to 35% this year.

Satisfaction Score

35%

▼

3pp

Aspect Rank

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451 of 523

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Analyze 6 Pricing Aspects

TungLok Peking Duck (Orchard Central) Service

TungLok Peking Duck (Orchard Central) is one of the most promising brand to delight customers. Use Realytics to know more

TungLok Peking Duck (Orchard Central) Dining Options

Jul '23 — Jun '24

Singapore

TungLok Peking Duck (Orchard Central) is one of the most promising brand to delight customers. Use Realytics to know more

Satisfaction Score

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Aspect Rank

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69 of 523

TungLok Peking Duck (Orchard Central) Waiting Time

Jul '23 — Jun '24

Singapore

TungLok Peking Duck (Orchard Central) has successfully improved guest experience, as their "Waiting Time" satisfaction score jumped from 50% last year to an 70% this year.

Satisfaction Score

70%

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20pp

Aspect Rank

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141 of 519

TungLok Peking Duck (Orchard Central) Order Processing

Jul '23 — Jun '24

Singapore

TungLok Peking Duck (Orchard Central) continues to improve, with a notable increase in customer satisfaction for their Order Processing aspect, rising from 50% to 68% this year.

Satisfaction Score

68%

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18pp

Aspect Rank

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69 of 521