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Reporting period: Jul '23Jun '24

Tian Tian Hainanese Chicken Rice Overview

<10 Places
Restaurant

Brand Satisfaction

70%
3pp

Country Rank

Singapore
676 of 745

Category Rank

Restaurant
476 of 523

Rating Score

3.7

Sales Power

Sales Index

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Tian Tian Hainanese Chicken Rice Brand Profile

Jul '23Jun '24

Singapore

Tian Tian Hainanese Chicken Rice has a much lower satisfaction score for its Place compared to its other aspects. However, Tian Tian Hainanese Chicken Rice has succeeded in its Food and Drinks aspect, with a 78% satisfaction score.

Food and Drinks
78%
2pp
Pricing
69%
2pp
Service
57%
4pp
Staff
37%
5pp
Place
20%
17pp
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Tian Tian Hainanese Chicken Rice Satisfaction Trend

Jan '24Jun '24

Singapore

Tian Tian Hainanese Chicken Rice's brand satisfaction has decreased compared to previous month and now stands at 63%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Tian Tian Hainanese Chicken Rice Food and Drinks

Tian Tian Hainanese Chicken Rice is losing some of its appeal, with a concerning 2% decrease in satisfaction for Food and Drinks dropping from 80% last year to 78% this year.

Tian Tian Hainanese Chicken Rice Portion Size

Jul '23Jun '24

Singapore

Tian Tian Hainanese Chicken Rice has shown an increase in Portion Size, with a jump from 54% last year to an impressive 70% this year.

Satisfaction Score

70%
16pp

Aspect Rank

148 of 514
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Tian Tian Hainanese Chicken Rice Food Quality

Jul '23Jun '24

Singapore

Tian Tian Hainanese Chicken Rice is struggling to meet customer expectations, with a 1% decrease in satisfaction in Food Quality aspect, falling from 76% last year to 75% this year.

Satisfaction Score

75%
1pp

Aspect Rank

143 of 523
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Tian Tian Hainanese Chicken Rice Dishes

Jul '23Jun '24

Singapore

Tian Tian Hainanese Chicken Rice is losing its edge, with a noticeable decrease in guest satisfaction in Dishes aspect, down from 80% last year to 78% this year.

Satisfaction Score

78%
2pp

Aspect Rank

369 of 523
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Tian Tian Hainanese Chicken Rice Place

Tian Tian Hainanese Chicken Rice is facing challenges in evolving its Place aspect, with a 17% decrease in customer satisfaction, dropping from 37% last year to 20% this year.

Satisfaction Score

Aspect Rank

65 of 510
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Tian Tian Hainanese Chicken Rice Pricing

Tian Tian Hainanese Chicken Rice continues to evolve, with a 2% increase in customer satisfaction of Pricing, climbing from 67% last year to 69% this year.

Tian Tian Hainanese Chicken Rice Price

Jul '23Jun '24

Singapore

Tian Tian Hainanese Chicken Rice has successfully improved guest experience, as their "Price" satisfaction score jumped from 67% last year to an 69% this year.

Satisfaction Score

69%
2pp

Aspect Rank

239 of 523
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Tian Tian Hainanese Chicken Rice Service

Tian Tian Hainanese Chicken Rice continues to improve, with a notable increase in customer satisfaction for their Service aspect, rising from 53% to 57% this year.

Tian Tian Hainanese Chicken Rice Waiting Time

Jul '23Jun '24

Singapore

Tian Tian Hainanese Chicken Rice has demonstrated resilience in the industry, with a 5% increase in customer satisfaction for Waiting Time rising from 55% to 60% this year.

Satisfaction Score

60%
5pp

Aspect Rank

207 of 519
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Tian Tian Hainanese Chicken Rice Staff

Tian Tian Hainanese Chicken Rice has shown an increase in Staff, with a jump from 32% last year to an impressive 37% this year.

Tian Tian Hainanese Chicken Rice Staff Friendliness

Jul '23Jun '24

Singapore

Tian Tian Hainanese Chicken Rice is facing challenges in maintaining its customer experience, with a noticeable 3% decrease in their Staff Friendliness aspect satisfaction score, dropping from 26% to 23% this year.

Satisfaction Score

23%
3pp

Aspect Rank

424 of 523
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