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Reporting period: Apr '23Mar '24

Sushi Express Overview

10-100 Places
Restaurant

Brand Satisfaction

65%
2pp

Country Rank

Singapore
46 of 91

Category Rank

Restaurant
34 of 61

Rating Score

3.3

Sales Power

Sales Index

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Sushi Express Brand Profile

Apr '23Mar '24

Singapore

Sushi Express has a much lower satisfaction score for its Location compared to its other aspects. However, Sushi Express has succeeded in its Pricing aspect, with a 82% satisfaction score.

Pricing
82%
2pp
Food and Drinks
71%
Service
61%
4pp
Staff
52%
9pp
Place
42%
3pp
Location
0%
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Sushi Express Food and Drinks

Sushi Express remains a consumer favourite, maintaining a consistent 71% satisfaction score in Food and Drinks aspect for both this year and last year.

Sushi Express Portion Size

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

37 of 61
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Sushi Express Food Quality

Apr '23Mar '24

Singapore

Sushi Express has shown an increase in Food Quality, with a jump from 46% last year to an impressive 49% this year.

Satisfaction Score

49%
3pp

Aspect Rank

31 of 61
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Sushi Express Menu Selection

Apr '23Mar '24

Singapore

Sushi Express continues to evolve, with a 3% increase in customer satisfaction of Menu Selection, climbing from 52% last year to 55% this year.

Satisfaction Score

55%
3pp

Aspect Rank

16 of 61
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Sushi Express Dishes

Apr '23Mar '24

Singapore

Sushi Express is losing some of its appeal, with a concerning 2% decrease in satisfaction for Dishes dropping from 75% last year to 73% this year.

Satisfaction Score

73%
2pp

Aspect Rank

23 of 61
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Sushi Express Drinks

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

28 of 61
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Sushi Express Cuisines

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

40 of 49
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Sushi Express Location

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Sushi Express Conveniently Situated

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

40 of 55
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Sushi Express Views and Surroundings

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

21 of 42
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Sushi Express Ease to Find

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

11 of 28
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Sushi Express Place

Sushi Express is struggling to meet customer expectations, with a 3% decrease in satisfaction in Place aspect, falling from 45% last year to 42% this year.

Sushi Express Atmosphere and Décor

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

52 of 61
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Sushi Express Cleanliness and Hygiene

Apr '23Mar '24

Singapore

Sushi Express is losing its edge, with a noticeable decrease in guest satisfaction in Cleanliness and Hygiene aspect, down from 44% last year to 43% this year.

Satisfaction Score

43%
1pp

Aspect Rank

22 of 61
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Sushi Express Restrooms

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

39 of 39
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Sushi Express Options for different visitors

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

43 of 59
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Sushi Express Child-Friendly Conditions

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

36 of 57
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Sushi Express Comfort

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

56 of 59
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Sushi Express Venue Congestion

Apr '23Mar '24

Singapore

Sushi Express is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

20 of 61
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Sushi Express Dining Area

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

41 of 61
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Sushi Express Work and study friendly

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

21 of 29
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Sushi Express Pricing

Sushi Express has successfully improved guest experience, as their "Pricing" satisfaction score jumped from 80% last year to an 82% this year.

Sushi Express Price

Apr '23Mar '24

Singapore

Sushi Express continues to improve, with a notable increase in customer satisfaction for their Price aspect, rising from 81% to 83% this year.

Satisfaction Score

83%
2pp

Aspect Rank

7 of 61
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Sushi Express Promotions

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

33 of 54
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Sushi Express Service

Sushi Express has demonstrated resilience in the industry, with a 4% increase in customer satisfaction for Service rising from 57% to 61% this year.

Sushi Express Billing and Payment

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

32 of 58
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Sushi Express Opening Hours

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

45 of 58
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Sushi Express Dining Options

Apr '23Mar '24

Singapore

Sushi Express has shown an increase in Dining Options, with a jump from 78% last year to an impressive 88% this year.

Satisfaction Score

88%
10pp

Aspect Rank

15 of 61
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Sushi Express Online Facilities

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

3 of 43
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Sushi Express Waiting Time

Apr '23Mar '24

Singapore

Sushi Express continues to evolve, with a 3% increase in customer satisfaction of Waiting Time, climbing from 50% last year to 53% this year.

Satisfaction Score

53%
3pp

Aspect Rank

33 of 61
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Sushi Express Order Processing

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

42 of 61
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Sushi Express Staff

Sushi Express has successfully improved guest experience, as their "Staff" satisfaction score jumped from 43% last year to an 52% this year.

Sushi Express Staff Competence

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

39 of 58
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Sushi Express Staff Friendliness

Apr '23Mar '24

Singapore

Sushi Express is still the go-to place for customers, as their Staff Friendliness score remains high at 67%, consistent with last year's score.

Satisfaction Score

67%

Aspect Rank

31 of 61
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Sushi Express Staff Attentiveness

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

46 of 58
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Sushi Express Staff Avaliability

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

35 of 52
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Sushi Express Staff Members

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

38 of 60
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