Sum Dim Sum Brand Profile
Jul '23 — Jun '24
Singapore
Sum Dim Sum has a much lower satisfaction score for its Service compared to its other aspects. However, Sum Dim Sum has succeeded in its Staff aspect, with a 85% satisfaction score.
Sum Dim Sum Satisfaction Trend
Jan '24 — Jun '24
Singapore
Sum Dim Sum's brand satisfaction has decreased compared to previous month and now stands at 72%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.
Sum Dim Sum Food and Drinks
Sum Dim Sum is losing some of its appeal, with a concerning 11% decrease in satisfaction for Food and Drinks dropping from 86% last year to 75% this year.
Sum Dim Sum Food Quality
Jul '23 — Jun '24
Singapore
Sum Dim Sum is struggling to meet customer expectations, with a 9% decrease in satisfaction in Food Quality aspect, falling from 65% last year to 56% this year.
Satisfaction Score
Aspect Rank
Sum Dim Sum Dishes
Jul '23 — Jun '24
Singapore
Sum Dim Sum is losing its edge, with a noticeable decrease in guest satisfaction in Dishes aspect, down from 77% last year to 68% this year.
Satisfaction Score
Aspect Rank
Sum Dim Sum Place
Sum Dim Sum is facing challenges in evolving its Place aspect, with a 6% decrease in customer satisfaction, dropping from 87% last year to 81% this year.
Sum Dim Sum Atmosphere and Décor
Jul '23 — Jun '24
Singapore
Satisfaction Score
Aspect Rank
Sum Dim Sum Comfort
Jul '23 — Jun '24
Singapore
Satisfaction Score
Aspect Rank
Sum Dim Sum Pricing
Sum Dim Sum is facing challenges in maintaining its customer experience, with a noticeable 9% decrease in their Pricing aspect satisfaction score, dropping from 81% to 72% this year.
Sum Dim Sum Price
Jul '23 — Jun '24
Singapore
Sum Dim Sum is losing some of its appeal, with a concerning 9% decrease in satisfaction for Price dropping from 80% last year to 71% this year.
Satisfaction Score
Aspect Rank
Sum Dim Sum Service
Sum Dim Sum is struggling to meet customer expectations, with a 10% decrease in satisfaction in Service aspect, falling from 80% last year to 70% this year.
Sum Dim Sum Waiting Time
Jul '23 — Jun '24
Singapore
Sum Dim Sum is losing its edge, with a noticeable decrease in guest satisfaction in Waiting Time aspect, down from 66% last year to 60% this year.
Satisfaction Score
Aspect Rank
Sum Dim Sum Staff
Sum Dim Sum remains a consumer favourite, maintaining a consistent 85% satisfaction score in Staff aspect for both this year and last year.
Sum Dim Sum Staff Friendliness
Jul '23 — Jun '24
Singapore
Satisfaction Score
Aspect Rank
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