Realytics logo

Reporting period: Feb '23Jan '24

Sum Dim Sum Overview

<10 Places
Restaurant

Brand Satisfaction

81%
1pp

Country Rank

Singapore
434 of 711

Category Rank

Restaurant
311 of 501

Rating Score

4.3

Sales Power

Sales Index

Realytics logo

Sum Dim Sum Brand Profile

Feb '23Jan '24

Singapore

Sum Dim Sum has a much lower satisfaction score for its Location compared to its other aspects. However, Sum Dim Sum has succeeded in its Staff aspect, with a 85% satisfaction score.

Staff
85%
3pp
Food and Drinks
83%
1pp
Place
80%
5pp
Service
75%
3pp
Pricing
75%
1pp
Location
0%
Realytics logo

Sum Dim Sum Food and Drinks

Sum Dim Sum is losing some of its appeal, with a concerning 1% decrease in satisfaction for Food and Drinks dropping from 84% last year to 83% this year.

Sum Dim Sum Portion Size

Feb '23Jan '24

Singapore

Use Realytics to know more about Sum Dim Sumlink

Satisfaction Score

Aspect Rank

262 of 495
Realytics logo

Sum Dim Sum Food Quality

Feb '23Jan '24

Singapore

Sum Dim Sum is struggling to meet customer expectations, with a 2% decrease in satisfaction in Food Quality aspect, falling from 71% last year to 69% this year.

Satisfaction Score

69%
2pp

Aspect Rank

250 of 502
Realytics logo

Sum Dim Sum Menu Selection

Feb '23Jan '24

Singapore

Use Realytics to know more about Sum Dim Sumlink

Satisfaction Score

Aspect Rank

351 of 502
Realytics logo

Check Competitive Advantage

Check listAnalyze Competitors

Sum Dim Sum Dishes

Feb '23Jan '24

Singapore

Sum Dim Sum is losing its edge, with a noticeable decrease in guest satisfaction in Dishes aspect, down from 79% last year to 78% this year.

Satisfaction Score

78%
1pp

Aspect Rank

360 of 502
Realytics logo

Sum Dim Sum Drinks

Feb '23Jan '24

Singapore

Use Realytics to know more about Sum Dim Sumlink

Satisfaction Score

Aspect Rank

396 of 494
Realytics logo

Sum Dim Sum Cuisines

Feb '23Jan '24

Singapore

Use Realytics to know more about Sum Dim Sumlink

Satisfaction Score

Aspect Rank

161 of 415
Realytics logo

Check Competitive Advantage

Check listAnalyze Competitors

Sum Dim Sum Location

Use Realytics to know more about Sum Dim Sum

Sum Dim Sum Parking

Feb '23Jan '24

Singapore

Use Realytics to know more about Sum Dim Sumlink

Satisfaction Score

Aspect Rank

218 of 245
Realytics logo

Sum Dim Sum Conveniently Situated

Feb '23Jan '24

Singapore

Use Realytics to know more about Sum Dim Sumlink

Satisfaction Score

Aspect Rank

373 of 383
Realytics logo

Sum Dim Sum Views and Surroundings

Feb '23Jan '24

Singapore

Use Realytics to know more about Sum Dim Sumlink

Satisfaction Score

Aspect Rank

297 of 314
Realytics logo

Check Competitive Advantage

Check listAnalyze Competitors

Sum Dim Sum Ease to Find

Feb '23Jan '24

Singapore

Use Realytics to know more about Sum Dim Sumlink

Satisfaction Score

Aspect Rank

79 of 179
Realytics logo

Sum Dim Sum Transport Accessibility

Feb '23Jan '24

Singapore

Use Realytics to know more about Sum Dim Sumlink

Satisfaction Score

Aspect Rank

83 of 96
Realytics logo

Sum Dim Sum Place

Sum Dim Sum is facing challenges in evolving its Place aspect, with a 5% decrease in customer satisfaction, dropping from 85% last year to 80% this year.

Sum Dim Sum Atmosphere and Décor

Feb '23Jan '24

Singapore

Sum Dim Sum is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

270 of 499
Realytics logo

Sum Dim Sum Cleanliness and Hygiene

Feb '23Jan '24

Singapore

Sum Dim Sum is facing challenges in maintaining its customer experience, with a noticeable 5% decrease in their Cleanliness and Hygiene aspect satisfaction score, dropping from 87% to 82% this year.

Satisfaction Score

82%
5pp

Aspect Rank

63 of 489
Realytics logo

Sum Dim Sum Restrooms

Feb '23Jan '24

Singapore

Use Realytics to know more about Sum Dim Sumlink

Satisfaction Score

Aspect Rank

110 of 207
Realytics logo

Check Competitive Advantage

Check listAnalyze Competitors

Sum Dim Sum Options for different visitors

Feb '23Jan '24

Singapore

Use Realytics to know more about Sum Dim Sumlink

Satisfaction Score

Aspect Rank

290 of 492
Realytics logo

Sum Dim Sum Child-Friendly Conditions

Feb '23Jan '24

Singapore

Use Realytics to know more about Sum Dim Sumlink

Satisfaction Score

Aspect Rank

226 of 394
Realytics logo

Satisfaction Score

Aspect Rank

13 of 484
Realytics logo

Check Competitive Advantage

Check listAnalyze Competitors

Sum Dim Sum Venue Congestion

Feb '23Jan '24

Singapore

Sum Dim Sum remains a consumer favourite, maintaining a consistent 33% satisfaction score in Venue Congestion aspect for both this year and last year.

Satisfaction Score

33%

Aspect Rank

35 of 492
Realytics logo

Sum Dim Sum Dining Area

Feb '23Jan '24

Singapore

Use Realytics to know more about Sum Dim Sumlink

Satisfaction Score

Aspect Rank

360 of 471
Realytics logo

Sum Dim Sum Work and study friendly

Feb '23Jan '24

Singapore

Use Realytics to know more about Sum Dim Sumlink

Satisfaction Score

Aspect Rank

122 of 139
Realytics logo

Check Competitive Advantage

Check listAnalyze Competitors

Sum Dim Sum Pricing

Sum Dim Sum is losing some of its appeal, with a concerning 1% decrease in satisfaction for Pricing dropping from 76% last year to 75% this year.

Sum Dim Sum Price

Feb '23Jan '24

Singapore

Sum Dim Sum is struggling to meet customer expectations, with a 1% decrease in satisfaction in Price aspect, falling from 76% last year to 75% this year.

Satisfaction Score

75%
1pp

Aspect Rank

187 of 502
Realytics logo

Sum Dim Sum Promotions

Feb '23Jan '24

Singapore

Use Realytics to know more about Sum Dim Sumlink

Satisfaction Score

Aspect Rank

246 of 424
Realytics logo

Check Competitive Advantage

Check listAnalyze Competitors

Sum Dim Sum Service

Sum Dim Sum is losing its edge, with a noticeable decrease in guest satisfaction in Service aspect, down from 78% last year to 75% this year.

Sum Dim Sum Billing and Payment

Feb '23Jan '24

Singapore

Use Realytics to know more about Sum Dim Sumlink

Satisfaction Score

Aspect Rank

56 of 365
Realytics logo

Sum Dim Sum Opening Hours

Feb '23Jan '24

Singapore

Use Realytics to know more about Sum Dim Sumlink

Satisfaction Score

Aspect Rank

72 of 293
Realytics logo

Sum Dim Sum Dining Options

Feb '23Jan '24

Singapore

Sum Dim Sum is facing challenges in evolving its Dining Options aspect, with a 8% decrease in customer satisfaction, dropping from 77% last year to 69% this year.

Satisfaction Score

69%
8pp

Aspect Rank

335 of 501
Realytics logo

Check Competitive Advantage

Check listAnalyze Competitors

Sum Dim Sum Online Facilities

Feb '23Jan '24

Singapore

Use Realytics to know more about Sum Dim Sumlink

Satisfaction Score

Aspect Rank

159 of 290
Realytics logo

Sum Dim Sum Waiting Time

Feb '23Jan '24

Singapore

Sum Dim Sum has shown an increase in Waiting Time, with a jump from 54% last year to an impressive 57% this year.

Satisfaction Score

57%
3pp

Aspect Rank

184 of 502
Realytics logo

Sum Dim Sum Order Processing

Feb '23Jan '24

Singapore

Sum Dim Sum is still the go-to place for customers, as their Order Processing score remains high at 54%, consistent with last year's score.

Satisfaction Score

54%

Aspect Rank

145 of 501
Realytics logo

Check Competitive Advantage

Check listAnalyze Competitors

Sum Dim Sum Staff

Sum Dim Sum continues to evolve, with a 3% increase in customer satisfaction of Staff, climbing from 82% last year to 85% this year.

Sum Dim Sum Staff Competence

Feb '23Jan '24

Singapore

Use Realytics to know more about Sum Dim Sumlink

Satisfaction Score

Aspect Rank

204 of 376
Realytics logo

Satisfaction Score

Aspect Rank

79 of 502
Realytics logo

Sum Dim Sum Staff Attentiveness

Feb '23Jan '24

Singapore

Use Realytics to know more about Sum Dim Sumlink

Satisfaction Score

Aspect Rank

352 of 485
Realytics logo

Check Competitive Advantage

Check listAnalyze Competitors

Sum Dim Sum Staff Avaliability

Feb '23Jan '24

Singapore

Use Realytics to know more about Sum Dim Sumlink

Satisfaction Score

Aspect Rank

92 of 253
Realytics logo

Sum Dim Sum Staff Members

Feb '23Jan '24

Singapore

Sum Dim Sum is facing challenges in maintaining its customer experience, with a noticeable 2% decrease in their Staff Members aspect satisfaction score, dropping from 79% to 77% this year.

Satisfaction Score

77%
2pp

Aspect Rank

172 of 500
Realytics logo