Starbucks Brand Profile
Aug '23 — Jul '24
Singapore
Starbucks has a much lower satisfaction score for its Pricing compared to its other aspects. However, Starbucks has succeeded in its Location aspect, with a 89% satisfaction score.
Starbucks Satisfaction Trend
Feb '24 — Jul '24
Singapore
Starbucks's brand satisfaction has increased compared to previous month and now stands at 62%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.
Starbucks Food and Drinks
Starbucks is losing some of its appeal, with a concerning 2% decrease in satisfaction for Food and Drinks dropping from 66% last year to 64% this year.
Starbucks Portion Size
Aug '23 — Jul '24
Singapore
Starbucks remains a consumer favourite, maintaining a consistent 67% satisfaction score in Portion Size aspect for both this year and last year.
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Aspect Rank
Starbucks Food Quality
Aug '23 — Jul '24
Singapore
Starbucks has shown an increase in Food Quality, with a jump from 29% last year to an impressive 38% this year.
Satisfaction Score
Aspect Rank
Starbucks Menu Selection
Aug '23 — Jul '24
Singapore
Starbucks continues to evolve, with a 9% increase in customer satisfaction of Menu Selection, climbing from 69% last year to 78% this year.
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Aspect Rank
Starbucks Dishes
Aug '23 — Jul '24
Singapore
Starbucks has successfully improved guest experience, as their "Dishes" satisfaction score jumped from 67% last year to an 68% this year.
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Aspect Rank
Starbucks Drinks
Aug '23 — Jul '24
Singapore
Starbucks is struggling to meet customer expectations, with a 5% decrease in satisfaction in Drinks aspect, falling from 71% last year to 66% this year.
Satisfaction Score
Aspect Rank
Starbucks Location
Starbucks is losing its edge, with a noticeable decrease in guest satisfaction in Location aspect, down from 92% last year to 89% this year.
Starbucks Parking
Aug '23 — Jul '24
Singapore
Satisfaction Score
Aspect Rank
Starbucks Conveniently Situated
Aug '23 — Jul '24
Singapore
Satisfaction Score
Aspect Rank
Starbucks Views and Surroundings
Aug '23 — Jul '24
Singapore
Satisfaction Score
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Starbucks Place
Starbucks is facing challenges in evolving its Place aspect, with a 1% decrease in customer satisfaction, dropping from 62% last year to 61% this year.
Starbucks Atmosphere and Décor
Aug '23 — Jul '24
Singapore
Satisfaction Score
Aspect Rank
Starbucks Cleanliness and Hygiene
Aug '23 — Jul '24
Singapore
Starbucks is facing challenges in maintaining its customer experience, with a noticeable 10% decrease in their Cleanliness and Hygiene aspect satisfaction score, dropping from 59% to 49% this year.
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Aspect Rank
Starbucks Restrooms
Aug '23 — Jul '24
Singapore
Starbucks is still the go-to place for customers, as their Restrooms score remains high at 40%, consistent with last year's score.
Satisfaction Score
Aspect Rank
Starbucks Options for different visitors
Aug '23 — Jul '24
Singapore
Starbucks continues to improve, with a notable increase in customer satisfaction for their Options for different visitors aspect, rising from 82% to 85% this year.
Satisfaction Score
Aspect Rank
Starbucks Child-Friendly Conditions
Aug '23 — Jul '24
Singapore
Starbucks remains a consumer favourite, maintaining a consistent 75% satisfaction score in Child-Friendly Conditions aspect for both this year and last year.
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Aspect Rank
Starbucks Comfort
Aug '23 — Jul '24
Singapore
Starbucks is still the go-to place for customers, as their Comfort score remains high at 65%, consistent with last year's score.
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Aspect Rank
Starbucks Venue Congestion
Aug '23 — Jul '24
Singapore
Starbucks has demonstrated resilience in the industry, with a 4% increase in customer satisfaction for Venue Congestion rising from 24% to 28% this year.
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Aspect Rank
Starbucks Dining Area
Aug '23 — Jul '24
Singapore
Starbucks is losing some of its appeal, with a concerning 1% decrease in satisfaction for Dining Area dropping from 59% last year to 58% this year.
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Aspect Rank
Starbucks Work and study friendly
Aug '23 — Jul '24
Singapore
Starbucks is struggling to meet customer expectations, with a 3% decrease in satisfaction in Work and study friendly aspect, falling from 71% last year to 68% this year.
Satisfaction Score
Aspect Rank
Starbucks Pricing
Starbucks has shown an increase in Pricing, with a jump from 45% last year to an impressive 46% this year.
Starbucks Price
Aug '23 — Jul '24
Singapore
Starbucks is losing its edge, with a noticeable decrease in guest satisfaction in Price aspect, down from 36% last year to 22% this year.
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Aspect Rank
Starbucks Promotions
Aug '23 — Jul '24
Singapore
Starbucks remains a consumer favourite, maintaining a consistent 85% satisfaction score in Promotions aspect for both this year and last year.
Satisfaction Score
Aspect Rank
Starbucks Service
Starbucks is facing challenges in evolving its Service aspect, with a 4% decrease in customer satisfaction, dropping from 59% last year to 55% this year.
Starbucks Billing and Payment
Aug '23 — Jul '24
Singapore
Starbucks is still the go-to place for customers, as their Billing and Payment score remains high at 20%, consistent with last year's score.
Satisfaction Score
Aspect Rank
Starbucks Opening Hours
Aug '23 — Jul '24
Singapore
Starbucks remains a consumer favourite, maintaining a consistent 45% satisfaction score in Opening Hours aspect for both this year and last year.
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Aspect Rank
Starbucks Dining Options
Aug '23 — Jul '24
Singapore
Starbucks is facing challenges in maintaining its customer experience, with a noticeable 2% decrease in their Dining Options aspect satisfaction score, dropping from 77% to 75% this year.
Satisfaction Score
Aspect Rank
Starbucks Online Facilities
Aug '23 — Jul '24
Singapore
Starbucks is still the go-to place for customers, as their Online Facilities score remains high at 57%, consistent with last year's score.
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Aspect Rank
Starbucks Waiting Time
Aug '23 — Jul '24
Singapore
Starbucks continues to evolve, with a 5% increase in customer satisfaction of Waiting Time, climbing from 49% last year to 54% this year.
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Aspect Rank
Starbucks Order Processing
Aug '23 — Jul '24
Singapore
Starbucks is losing some of its appeal, with a concerning 7% decrease in satisfaction for Order Processing dropping from 39% last year to 32% this year.
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Aspect Rank
Starbucks Staff
Starbucks is struggling to meet customer expectations, with a 2% decrease in satisfaction in Staff aspect, falling from 56% last year to 54% this year.
Starbucks Staff Competence
Aug '23 — Jul '24
Singapore
Starbucks remains a consumer favourite, maintaining a consistent 61% satisfaction score in Staff Competence aspect for both this year and last year.
Satisfaction Score
Aspect Rank
Starbucks Staff Friendliness
Aug '23 — Jul '24
Singapore
Starbucks is losing its edge, with a noticeable decrease in guest satisfaction in Staff Friendliness aspect, down from 61% last year to 52% this year.
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Aspect Rank
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Starbucks Staff Members
Aug '23 — Jul '24
Singapore
Starbucks has successfully improved guest experience, as their "Staff Members" satisfaction score jumped from 42% last year to an 58% this year.
Satisfaction Score
Aspect Rank