Starbucks Brand Profile
Jul '23 — Jun '24
Singapore
Starbucks has a much lower satisfaction score for its Pricing compared to its other aspects. However, Starbucks has succeeded in its Location aspect, with a 89% satisfaction score.
Starbucks Satisfaction Trend
Jan '24 — Jun '24
Singapore
Starbucks's brand satisfaction has decreased compared to previous month and now stands at 57%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.
Starbucks Food and Drinks
Starbucks is losing some of its appeal, with a concerning 3% decrease in satisfaction for Food and Drinks dropping from 66% last year to 63% this year.
Starbucks Food Quality
Jul '23 — Jun '24
Singapore
Starbucks has shown an increase in Food Quality, with a jump from 26% last year to an impressive 37% this year.
Satisfaction Score
Aspect Rank
Starbucks Menu Selection
Jul '23 — Jun '24
Singapore
Starbucks is struggling to meet customer expectations, with a 5% decrease in satisfaction in Menu Selection aspect, falling from 75% last year to 70% this year.
Satisfaction Score
Aspect Rank
Starbucks Dishes
Jul '23 — Jun '24
Singapore
Starbucks is losing its edge, with a noticeable decrease in guest satisfaction in Dishes aspect, down from 71% last year to 64% this year.
Satisfaction Score
Aspect Rank
Starbucks Drinks
Jul '23 — Jun '24
Singapore
Starbucks is facing challenges in evolving its Drinks aspect, with a 3% decrease in customer satisfaction, dropping from 70% last year to 67% this year.
Satisfaction Score
Aspect Rank
Starbucks Location
Starbucks is facing challenges in maintaining its customer experience, with a noticeable 5% decrease in their Location aspect satisfaction score, dropping from 94% to 89% this year.
Starbucks Conveniently Situated
Jul '23 — Jun '24
Singapore
Satisfaction Score
Aspect Rank
Starbucks Views and Surroundings
Jul '23 — Jun '24
Singapore
Satisfaction Score
Aspect Rank
Starbucks Place
Starbucks is losing some of its appeal, with a concerning 3% decrease in satisfaction for Place dropping from 63% last year to 60% this year.
Starbucks Atmosphere and Décor
Jul '23 — Jun '24
Singapore
Satisfaction Score
Aspect Rank
Starbucks Cleanliness and Hygiene
Jul '23 — Jun '24
Singapore
Starbucks is struggling to meet customer expectations, with a 13% decrease in satisfaction in Cleanliness and Hygiene aspect, falling from 61% last year to 48% this year.
Satisfaction Score
Aspect Rank
Starbucks Comfort
Jul '23 — Jun '24
Singapore
Starbucks is losing its edge, with a noticeable decrease in guest satisfaction in Comfort aspect, down from 71% last year to 62% this year.
Satisfaction Score
Aspect Rank
Starbucks Venue Congestion
Jul '23 — Jun '24
Singapore
Starbucks is facing challenges in evolving its Venue Congestion aspect, with a 1% decrease in customer satisfaction, dropping from 26% last year to 25% this year.
Satisfaction Score
Aspect Rank
Starbucks Dining Area
Jul '23 — Jun '24
Singapore
Starbucks is facing challenges in maintaining its customer experience, with a noticeable 1% decrease in their Dining Area aspect satisfaction score, dropping from 62% to 61% this year.
Satisfaction Score
Aspect Rank
Starbucks Work and study friendly
Jul '23 — Jun '24
Singapore
Starbucks is losing some of its appeal, with a concerning 4% decrease in satisfaction for Work and study friendly dropping from 71% last year to 67% this year.
Satisfaction Score
Aspect Rank
Starbucks Pricing
Starbucks continues to evolve, with a 4% increase in customer satisfaction of Pricing, climbing from 45% last year to 49% this year.
Starbucks Price
Jul '23 — Jun '24
Singapore
Starbucks is struggling to meet customer expectations, with a 9% decrease in satisfaction in Price aspect, falling from 35% last year to 26% this year.
Satisfaction Score
Aspect Rank
Starbucks Promotions
Jul '23 — Jun '24
Singapore
Starbucks remains a consumer favourite, maintaining a consistent 86% satisfaction score in Promotions aspect for both this year and last year.
Satisfaction Score
Aspect Rank
Starbucks Service
Starbucks is losing its edge, with a noticeable decrease in guest satisfaction in Service aspect, down from 58% last year to 57% this year.
Starbucks Dining Options
Jul '23 — Jun '24
Singapore
Starbucks is facing challenges in evolving its Dining Options aspect, with a 1% decrease in customer satisfaction, dropping from 78% last year to 77% this year.
Satisfaction Score
Aspect Rank
Starbucks Waiting Time
Jul '23 — Jun '24
Singapore
Starbucks has successfully improved guest experience, as their "Waiting Time" satisfaction score jumped from 47% last year to an 54% this year.
Satisfaction Score
Aspect Rank
Starbucks Order Processing
Jul '23 — Jun '24
Singapore
Starbucks continues to improve, with a notable increase in customer satisfaction for their Order Processing aspect, rising from 36% to 37% this year.
Satisfaction Score
Aspect Rank
Starbucks Staff
Starbucks is facing challenges in maintaining its customer experience, with a noticeable 5% decrease in their Staff aspect satisfaction score, dropping from 56% to 51% this year.
Starbucks Staff Friendliness
Jul '23 — Jun '24
Singapore
Starbucks is losing some of its appeal, with a concerning 8% decrease in satisfaction for Staff Friendliness dropping from 59% last year to 51% this year.
Satisfaction Score
Aspect Rank
Starbucks Staff Members
Jul '23 — Jun '24
Singapore
Starbucks has demonstrated resilience in the industry, with a 5% increase in customer satisfaction for Staff Members rising from 48% to 53% this year.
Satisfaction Score
Aspect Rank
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