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Reporting period: Feb '23Jan '24

So Good Char Chan Teng Overview

<10 Places
Cafe

Brand Satisfaction

64%

Country Rank

Singapore
416 of 433

Category Rank

Cafe
39 of 39

Rating Score

3.4

Sales Power

Sales Index

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So Good Char Chan Teng Brand Profile

Feb '23Jan '24

Singapore

So Good Char Chan Teng has a much lower satisfaction score for its Pricing compared to its other aspects. However, So Good Char Chan Teng has succeeded in its Food and Drinks aspect, with a 73% satisfaction score.

Food and Drinks
73%
2pp
Service
57%
8pp
Place
45%
9pp
Staff
27%
1pp
Location
0%
Pricing
0%
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So Good Char Chan Teng Food and Drinks

So Good Char Chan Teng has shown an increase in Food and Drinks, with a jump from 71% last year to an impressive 73% this year.

So Good Char Chan Teng Portion Size

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

36 of 37
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So Good Char Chan Teng Food Quality

Feb '23Jan '24

Singapore

So Good Char Chan Teng remains a consumer favourite, maintaining a consistent 62% satisfaction score in Food Quality aspect for both this year and last year.

Satisfaction Score

62%

Aspect Rank

18 of 39
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So Good Char Chan Teng Menu Selection

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

37 of 39
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So Good Char Chan Teng Dishes

Feb '23Jan '24

Singapore

So Good Char Chan Teng continues to evolve, with a 5% increase in customer satisfaction of Dishes, climbing from 70% last year to 75% this year.

Satisfaction Score

75%
5pp

Aspect Rank

33 of 39
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So Good Char Chan Teng Drinks

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

35 of 39
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So Good Char Chan Teng Location

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So Good Char Chan Teng Parking

Feb '23Jan '24

Singapore

So Good Char Chan Teng is losing some of its appeal, with a concerning 14% decrease in satisfaction for Parking dropping from 100% last year to 86% this year.

Satisfaction Score

86%
14pp

Aspect Rank

10 of 25
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So Good Char Chan Teng Conveniently Situated

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

22 of 31
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So Good Char Chan Teng Views and Surroundings

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

32 of 32
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So Good Char Chan Teng Place

So Good Char Chan Teng has successfully improved guest experience, as their "Place" satisfaction score jumped from 36% last year to an 45% this year.

So Good Char Chan Teng Atmosphere and Décor

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

39 of 39
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So Good Char Chan Teng Cleanliness and Hygiene

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

35 of 36
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So Good Char Chan Teng Restrooms

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

14 of 20
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So Good Char Chan Teng Options for different visitors

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

37 of 38
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So Good Char Chan Teng Child-Friendly Conditions

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

26 of 32
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So Good Char Chan Teng Comfort

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

24 of 38
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So Good Char Chan Teng Venue Congestion

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

4 of 38
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So Good Char Chan Teng Dining Area

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

10 of 37
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So Good Char Chan Teng Pricing

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So Good Char Chan Teng Price

Feb '23Jan '24

Singapore

So Good Char Chan Teng continues to improve, with a notable increase in customer satisfaction for their Price aspect, rising from 64% to 84% this year.

Satisfaction Score

84%
20pp

Aspect Rank

6 of 39
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So Good Char Chan Teng Promotions

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

17 of 31
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So Good Char Chan Teng Service

So Good Char Chan Teng has demonstrated resilience in the industry, with a 8% increase in customer satisfaction for Service rising from 49% to 57% this year.

So Good Char Chan Teng Billing and Payment

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

20 of 28
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So Good Char Chan Teng Dining Options

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

38 of 39
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So Good Char Chan Teng Online Facilities

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

12 of 16
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So Good Char Chan Teng Waiting Time

Feb '23Jan '24

Singapore

So Good Char Chan Teng is struggling to meet customer expectations, with a 22% decrease in satisfaction in Waiting Time aspect, falling from 62% last year to 40% this year.

Satisfaction Score

40%
22pp

Aspect Rank

10 of 39
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So Good Char Chan Teng Order Processing

Feb '23Jan '24

Singapore

So Good Char Chan Teng is still the go-to place for customers, as their Order Processing score remains high at 50%, consistent with last year's score.

Satisfaction Score

50%

Aspect Rank

6 of 39
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So Good Char Chan Teng Staff

So Good Char Chan Teng has shown an increase in Staff, with a jump from 26% last year to an impressive 27% this year.

So Good Char Chan Teng Staff Friendliness

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

38 of 39
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So Good Char Chan Teng Staff Attentiveness

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

35 of 35
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So Good Char Chan Teng Staff Avaliability

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

10 of 16
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So Good Char Chan Teng Staff Members

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

20 of 39
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