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Reporting period: Jul '23Jun '24

Shisen Hanten by Chen Kentaro Overview

<10 Places
Restaurant

Brand Satisfaction

93%
3pp

Country Rank

Singapore
104 of 745

Category Rank

Restaurant
77 of 523

Rating Score

4.6

Sales Power

Sales Index

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Shisen Hanten by Chen Kentaro Brand Profile

Jul '23Jun '24

Singapore

Shisen Hanten by Chen Kentaro has a much lower satisfaction score for its Pricing compared to its other aspects. However, Shisen Hanten by Chen Kentaro has succeeded in its Place aspect, with a 98% satisfaction score.

Place
98%
2pp
Staff
97%
1pp
Service
97%
1pp
Food and Drinks
89%
6pp
Pricing
71%
1pp
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Shisen Hanten by Chen Kentaro Satisfaction Trend

Jan '24Jun '24

Singapore

Shisen Hanten by Chen Kentaro's brand satisfaction has decreased compared to previous month and now stands at 93%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Shisen Hanten by Chen Kentaro Food and Drinks

Shisen Hanten by Chen Kentaro is losing some of its appeal, with a concerning 6% decrease in satisfaction for Food and Drinks dropping from 95% last year to 89% this year.

Shisen Hanten by Chen Kentaro Food Quality

Jul '23Jun '24

Singapore

Shisen Hanten by Chen Kentaro has shown an increase in Food Quality, with a jump from 77% last year to an impressive 82% this year.

Satisfaction Score

82%
5pp

Aspect Rank

84 of 523
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Shisen Hanten by Chen Kentaro Dishes

Jul '23Jun '24

Singapore

Shisen Hanten by Chen Kentaro is struggling to meet customer expectations, with a 8% decrease in satisfaction in Dishes aspect, falling from 93% last year to 85% this year.

Satisfaction Score

85%
8pp

Aspect Rank

228 of 523
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Shisen Hanten by Chen Kentaro Place

Shisen Hanten by Chen Kentaro is one of the most promising brand to delight customers. Use Realytics to know more

Shisen Hanten by Chen Kentaro Atmosphere and Décor

Jul '23Jun '24

Singapore

Use Realytics to know more about Shisen Hanten by Chen Kentarolink

Satisfaction Score

Aspect Rank

118 of 521
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Shisen Hanten by Chen Kentaro Options for different visitors

Jul '23Jun '24

Singapore

Shisen Hanten by Chen Kentaro is one of the most promising brand to delight customers. Use Realytics to know morelink

Satisfaction Score

Aspect Rank

16 of 511
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Shisen Hanten by Chen Kentaro Comfort

Jul '23Jun '24

Singapore

Shisen Hanten by Chen Kentaro is losing its edge, with a noticeable decrease in guest satisfaction in Comfort aspect, down from 83% last year to 80% this year.

Satisfaction Score

80%
3pp

Aspect Rank

38 of 495
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Shisen Hanten by Chen Kentaro Pricing

Shisen Hanten by Chen Kentaro is facing challenges in evolving its Pricing aspect, with a 1% decrease in customer satisfaction, dropping from 72% last year to 71% this year.

Shisen Hanten by Chen Kentaro Price

Jul '23Jun '24

Singapore

Shisen Hanten by Chen Kentaro is facing challenges in maintaining its customer experience, with a noticeable 3% decrease in their Price aspect satisfaction score, dropping from 70% to 67% this year.

Satisfaction Score

67%
3pp

Aspect Rank

252 of 523
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Shisen Hanten by Chen Kentaro Service

Shisen Hanten by Chen Kentaro is struggling to meet customer expectations. Use Realytics to know why

Shisen Hanten by Chen Kentaro Dining Options

Jul '23Jun '24

Singapore

Shisen Hanten by Chen Kentaro is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

75 of 523
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Shisen Hanten by Chen Kentaro Order Processing

Jul '23Jun '24

Singapore

Shisen Hanten by Chen Kentaro continues to evolve, with a 8% increase in customer satisfaction of Order Processing, climbing from 80% last year to 88% this year.

Satisfaction Score

88%
8pp

Aspect Rank

15 of 521
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Shisen Hanten by Chen Kentaro Staff

Shisen Hanten by Chen Kentaro is one of the most promising brand to delight customers. Use Realytics to know more

Shisen Hanten by Chen Kentaro Staff Friendliness

Jul '23Jun '24

Singapore

Use Realytics to know more about Shisen Hanten by Chen Kentarolink

Satisfaction Score

Aspect Rank

15 of 523
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Shisen Hanten by Chen Kentaro Staff Attentiveness

Jul '23Jun '24

Singapore

Use Realytics to know more about Shisen Hanten by Chen Kentarolink

Satisfaction Score

Aspect Rank

78 of 484
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Shisen Hanten by Chen Kentaro Staff Members

Jul '23Jun '24

Singapore

Shisen Hanten by Chen Kentaro is losing some of its appeal, with a concerning 3% decrease in satisfaction for Staff Members dropping from 93% last year to 90% this year.

Satisfaction Score

90%
3pp

Aspect Rank

114 of 521
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