Shake Shack Brand Profile
Jul '23 — Jun '24
Singapore
Shake Shack has a much lower satisfaction score for its Pricing compared to its other aspects. However, Shake Shack has succeeded in its Food and Drinks aspect, with a 82% satisfaction score.
Shake Shack Satisfaction Trend
Jan '24 — Jun '24
Singapore
Shake Shack's brand satisfaction has increased compared to previous month and now stands at 80%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.
Shake Shack Food and Drinks
Shake Shack has shown an increase in Food and Drinks, with a jump from 79% last year to an impressive 82% this year.
Shake Shack Food Quality
Jul '23 — Jun '24
Singapore
Shake Shack continues to evolve, with a 2% increase in customer satisfaction of Food Quality, climbing from 57% last year to 59% this year.
Satisfaction Score
Aspect Rank
Shake Shack Dishes
Jul '23 — Jun '24
Singapore
Shake Shack has successfully improved guest experience, as their "Dishes" satisfaction score jumped from 80% last year to an 83% this year.
Satisfaction Score
Aspect Rank
Shake Shack Drinks
Jul '23 — Jun '24
Singapore
Shake Shack is losing some of its appeal, with a concerning 1% decrease in satisfaction for Drinks dropping from 84% last year to 83% this year.
Satisfaction Score
Aspect Rank
Shake Shack Place
Shake Shack is struggling to meet customer expectations, with a 6% decrease in satisfaction in Place aspect, falling from 67% last year to 61% this year.
Shake Shack Atmosphere and Décor
Jul '23 — Jun '24
Singapore
Satisfaction Score
Aspect Rank
Shake Shack Cleanliness and Hygiene
Jul '23 — Jun '24
Singapore
Shake Shack is losing its edge, with a noticeable decrease in guest satisfaction in Cleanliness and Hygiene aspect, down from 81% last year to 60% this year.
Satisfaction Score
Aspect Rank
Shake Shack Venue Congestion
Jul '23 — Jun '24
Singapore
Shake Shack is facing challenges in evolving its Venue Congestion aspect, with a 2% decrease in customer satisfaction, dropping from 29% last year to 27% this year.
Satisfaction Score
Aspect Rank
Shake Shack Dining Area
Jul '23 — Jun '24
Singapore
Shake Shack is facing challenges in maintaining its customer experience, with a noticeable 7% decrease in their Dining Area aspect satisfaction score, dropping from 83% to 76% this year.
Satisfaction Score
Aspect Rank
Shake Shack Pricing
Shake Shack continues to improve, with a notable increase in customer satisfaction for their Pricing aspect, rising from 29% to 39% this year.
Shake Shack Price
Jul '23 — Jun '24
Singapore
Shake Shack has demonstrated resilience in the industry, with a 8% increase in customer satisfaction for Price rising from 30% to 38% this year.
Satisfaction Score
Aspect Rank
Shake Shack Service
Shake Shack has shown an increase in Service, with a jump from 57% last year to an impressive 61% this year.
Shake Shack Dining Options
Jul '23 — Jun '24
Singapore
Shake Shack is losing some of its appeal, with a concerning 2% decrease in satisfaction for Dining Options dropping from 86% last year to 84% this year.
Satisfaction Score
Aspect Rank
Shake Shack Waiting Time
Jul '23 — Jun '24
Singapore
Shake Shack continues to evolve, with a 2% increase in customer satisfaction of Waiting Time, climbing from 45% last year to 47% this year.
Satisfaction Score
Aspect Rank
Shake Shack Order Processing
Jul '23 — Jun '24
Singapore
Shake Shack is struggling to meet customer expectations, with a 6% decrease in satisfaction in Order Processing aspect, falling from 60% last year to 54% this year.
Satisfaction Score
Aspect Rank
Shake Shack Staff
Shake Shack has successfully improved guest experience, as their "Staff" satisfaction score jumped from 61% last year to an 71% this year.
Shake Shack Staff Friendliness
Jul '23 — Jun '24
Singapore
Shake Shack continues to improve, with a notable increase in customer satisfaction for their Staff Friendliness aspect, rising from 74% to 81% this year.
Satisfaction Score
Aspect Rank
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