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Reporting period: Apr '23Mar '24

Shake Shack Overview

<10 Places
Restaurant

Brand Satisfaction

74%
2pp

Country Rank

Singapore
675 of 806

Category Rank

Restaurant
468 of 559

Rating Score

4

Sales Power

Sales Index

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Shake Shack Brand Profile

Apr '23Mar '24

Singapore

Shake Shack has a much lower satisfaction score for its Location compared to its other aspects. However, Shake Shack has succeeded in its Food and Drinks aspect, with a 82% satisfaction score.

Food and Drinks
82%
3pp
Staff
67%
9pp
Place
60%
6pp
Service
59%
2pp
Pricing
38%
10pp
Location
0%
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Shake Shack Food and Drinks

Shake Shack has shown an increase in Food and Drinks, with a jump from 79% last year to an impressive 82% this year.

Shake Shack Portion Size

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

413 of 553
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Shake Shack Food Quality

Apr '23Mar '24

Singapore

Shake Shack is losing some of its appeal, with a concerning 1% decrease in satisfaction for Food Quality dropping from 57% last year to 56% this year.

Satisfaction Score

56%
1pp

Aspect Rank

374 of 559
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Shake Shack Menu Selection

Apr '23Mar '24

Singapore

Shake Shack remains a consumer favourite, maintaining a consistent 63% satisfaction score in Menu Selection aspect for both this year and last year.

Satisfaction Score

63%

Aspect Rank

162 of 559
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Shake Shack Dishes

Apr '23Mar '24

Singapore

Shake Shack continues to evolve, with a 4% increase in customer satisfaction of Dishes, climbing from 80% last year to 84% this year.

Satisfaction Score

84%
4pp

Aspect Rank

271 of 559
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Shake Shack Drinks

Apr '23Mar '24

Singapore

Shake Shack has successfully improved guest experience, as their "Drinks" satisfaction score jumped from 83% last year to an 84% this year.

Satisfaction Score

84%
1pp

Aspect Rank

87 of 545
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Shake Shack Cuisines

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

440 of 461
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Shake Shack Location

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Shake Shack Parking

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

193 of 295
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Shake Shack Conveniently Situated

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

328 of 435
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Shake Shack Views and Surroundings

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

128 of 342
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Shake Shack Ease to Find

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

88 of 212
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Shake Shack Transport Accessibility

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

99 of 110
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Shake Shack Place

Shake Shack is struggling to meet customer expectations, with a 6% decrease in satisfaction in Place aspect, falling from 66% last year to 60% this year.

Satisfaction Score

Aspect Rank

244 of 558
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Shake Shack Cleanliness and Hygiene

Apr '23Mar '24

Singapore

Shake Shack is losing its edge, with a noticeable decrease in guest satisfaction in Cleanliness and Hygiene aspect, down from 77% last year to 67% this year.

Satisfaction Score

67%
10pp

Aspect Rank

85 of 545
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Shake Shack Restrooms

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

141 of 237
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Shake Shack Options for different visitors

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

379 of 546
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Shake Shack Child-Friendly Conditions

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

299 of 460
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Shake Shack Comfort

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

396 of 532
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Shake Shack Venue Congestion

Apr '23Mar '24

Singapore

Shake Shack continues to improve, with a notable increase in customer satisfaction for their Venue Congestion aspect, rising from 28% to 29% this year.

Satisfaction Score

29%
1pp

Aspect Rank

36 of 544
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Shake Shack Dining Area

Apr '23Mar '24

Singapore

Shake Shack is facing challenges in evolving its Dining Area aspect, with a 5% decrease in customer satisfaction, dropping from 78% last year to 73% this year.

Satisfaction Score

73%
5pp

Aspect Rank

20 of 534
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Shake Shack Work and study friendly

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

40 of 105
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Shake Shack Pricing

Shake Shack has demonstrated resilience in the industry, with a 10% increase in customer satisfaction for Pricing rising from 28% to 38% this year.

Shake Shack Price

Apr '23Mar '24

Singapore

Shake Shack has shown an increase in Price, with a jump from 27% last year to an impressive 36% this year.

Satisfaction Score

36%
9pp

Aspect Rank

486 of 559
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Shake Shack Promotions

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

430 of 479
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Shake Shack Service

Shake Shack continues to evolve, with a 2% increase in customer satisfaction of Service, climbing from 57% last year to 59% this year.

Shake Shack Billing and Payment

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

193 of 363
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Shake Shack Opening Hours

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

201 of 335
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Shake Shack Dining Options

Apr '23Mar '24

Singapore

Shake Shack is facing challenges in maintaining its customer experience, with a noticeable 6% decrease in their Dining Options aspect satisfaction score, dropping from 87% to 81% this year.

Satisfaction Score

81%
6pp

Aspect Rank

317 of 559
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Shake Shack Online Facilities

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

49 of 181
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Shake Shack Waiting Time

Apr '23Mar '24

Singapore

Shake Shack has successfully improved guest experience, as their "Waiting Time" satisfaction score jumped from 45% last year to an 49% this year.

Satisfaction Score

49%
4pp

Aspect Rank

248 of 555
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Shake Shack Order Processing

Apr '23Mar '24

Singapore

Shake Shack is losing some of its appeal, with a concerning 3% decrease in satisfaction for Order Processing dropping from 58% last year to 55% this year.

Satisfaction Score

55%
3pp

Aspect Rank

122 of 558
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Shake Shack Staff

Shake Shack continues to improve, with a notable increase in customer satisfaction for their Staff aspect, rising from 58% to 67% this year.

Shake Shack Staff Competence

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

378 of 404
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Shake Shack Staff Friendliness

Apr '23Mar '24

Singapore

Shake Shack has demonstrated resilience in the industry, with a 11% increase in customer satisfaction for Staff Friendliness rising from 67% to 78% this year.

Satisfaction Score

78%
11pp

Aspect Rank

398 of 559
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Shake Shack Staff Attentiveness

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

482 of 523
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Shake Shack Staff Avaliability

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

185 of 269
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Shake Shack Staff Members

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

492 of 559
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