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Reporting period: Jul '23Jun '24

Lola's Overview

<10 Places
Cafe

Brand Satisfaction

78%

Country Rank

Singapore
559 of 745

Category Rank

Cafe
54 of 84

Rating Score

4.4

Sales Power

Sales Index

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Lola's Brand Profile

Jul '23Jun '24

Singapore

Lola's has a much lower satisfaction score for its Place compared to its other aspects. However, Lola's has succeeded in its Staff aspect, with a 86% satisfaction score.

Staff
86%
5pp
Food and Drinks
84%
3pp
Service
72%
1pp
Pricing
65%
Place
61%
6pp
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Lola's Satisfaction Trend

Jan '24Jun '24

Singapore

Lola's's brand satisfaction has decreased compared to previous month and now stands at 76%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Lola's Food and Drinks

Lola's has shown an increase in Food and Drinks, with a jump from 81% last year to an impressive 84% this year.

Satisfaction Score

Aspect Rank

13 of 82
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Lola's Food Quality

Jul '23Jun '24

Singapore

Lola's is losing some of its appeal, with a concerning 7% decrease in satisfaction for Food Quality dropping from 64% last year to 57% this year.

Satisfaction Score

57%
7pp

Aspect Rank

34 of 84
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Lola's Dishes

Jul '23Jun '24

Singapore

Lola's continues to evolve, with a 9% increase in customer satisfaction of Dishes, climbing from 77% last year to 86% this year.

Satisfaction Score

86%
9pp

Aspect Rank

31 of 84
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Lola's Drinks

Jul '23Jun '24

Singapore

Lola's is struggling to meet customer expectations, with a 1% decrease in satisfaction in Drinks aspect, falling from 89% last year to 88% this year.

Satisfaction Score

88%
1pp

Aspect Rank

31 of 84
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Lola's Place

Lola's is losing its edge, with a noticeable decrease in guest satisfaction in Place aspect, down from 67% last year to 61% this year.

Lola's Atmosphere and Décor

Jul '23Jun '24

Singapore

Lola's is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

55 of 84
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Satisfaction Score

Aspect Rank

14 of 81
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Lola's Pricing

Lola's remains a consumer favourite, maintaining a consistent 65% satisfaction score in Pricing aspect for both this year and last year.

Lola's Price

Jul '23Jun '24

Singapore

Lola's is still the go-to place for customers, as their Price score remains high at 64%, consistent with last year's score.

Satisfaction Score

64%

Aspect Rank

33 of 84
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Lola's Service

Lola's is facing challenges in evolving its Service aspect, with a 1% decrease in customer satisfaction, dropping from 73% last year to 72% this year.

Lola's Dining Options

Jul '23Jun '24

Singapore

Lola's remains a consumer favourite, maintaining a consistent 84% satisfaction score in Dining Options aspect for both this year and last year.

Satisfaction Score

84%

Aspect Rank

40 of 84
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Lola's Waiting Time

Jul '23Jun '24

Singapore

Lola's is facing challenges in maintaining its customer experience, with a noticeable 5% decrease in their Waiting Time aspect satisfaction score, dropping from 66% to 61% this year.

Satisfaction Score

61%
5pp

Aspect Rank

12 of 82
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Lola's Order Processing

Jul '23Jun '24

Singapore

Lola's is losing some of its appeal, with a concerning 2% decrease in satisfaction for Order Processing dropping from 56% last year to 54% this year.

Satisfaction Score

54%
2pp

Aspect Rank

11 of 84
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Lola's Staff

Lola's has successfully improved guest experience, as their "Staff" satisfaction score jumped from 81% last year to an 86% this year.

Lola's Staff Friendliness

Jul '23Jun '24

Singapore

Use Realytics to know more about Lola'slink

Satisfaction Score

Aspect Rank

32 of 84
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