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Reporting period: Feb '23Jan '24

LeVeL33 Overview

<10 Places
Restaurant

Brand Satisfaction

79%
1pp

Country Rank

Singapore
469 of 711

Category Rank

Restaurant
337 of 501

Rating Score

4.1

Sales Power

Sales Index

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LeVeL33 Brand Profile

Feb '23Jan '24

Singapore

LeVeL33 has a much lower satisfaction score for its Pricing compared to its other aspects. However, LeVeL33 has succeeded in its Location aspect, with a 97% satisfaction score.

Location
97%
1pp
Food and Drinks
82%
3pp
Place
81%
6pp
Service
74%
2pp
Staff
63%
6pp
Pricing
39%
10pp
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LeVeL33 Food and Drinks

LeVeL33 has shown an increase in Food and Drinks, with a jump from 79% last year to an impressive 82% this year.

LeVeL33 Portion Size

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

281 of 495
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LeVeL33 Food Quality

Feb '23Jan '24

Singapore

LeVeL33 is losing some of its appeal, with a concerning 2% decrease in satisfaction for Food Quality dropping from 58% last year to 56% this year.

Satisfaction Score

56%
2pp

Aspect Rank

380 of 502
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LeVeL33 Menu Selection

Feb '23Jan '24

Singapore

LeVeL33 remains a consumer favourite, maintaining a consistent 79% satisfaction score in Menu Selection aspect for both this year and last year.

Satisfaction Score

79%

Aspect Rank

148 of 502
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LeVeL33 Dishes

Feb '23Jan '24

Singapore

LeVeL33 is struggling to meet customer expectations, with a 1% decrease in satisfaction in Dishes aspect, falling from 73% last year to 72% this year.

Satisfaction Score

72%
1pp

Aspect Rank

435 of 502
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Satisfaction Score

Aspect Rank

42 of 494
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LeVeL33 Location

LeVeL33 is one of the most promising brand to delight customers. Use Realytics to know more

LeVeL33 Conveniently Situated

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

151 of 383
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LeVeL33 Views and Surroundings

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

135 of 314
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LeVeL33 Place

LeVeL33 continues to evolve, with a 6% increase in customer satisfaction of Place, climbing from 75% last year to 81% this year.

Satisfaction Score

Aspect Rank

110 of 499
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LeVeL33 Cleanliness and Hygiene

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

352 of 489
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LeVeL33 Restrooms

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

97 of 207
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LeVeL33 Options for different visitors

Feb '23Jan '24

Singapore

LeVeL33 is still the go-to place for customers, as their Options for different visitors score remains high at 85%, consistent with last year's score.

Satisfaction Score

85%

Aspect Rank

131 of 492
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LeVeL33 Child-Friendly Conditions

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

384 of 394
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LeVeL33 Comfort

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

463 of 484
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LeVeL33 Venue Congestion

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

401 of 492
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LeVeL33 Dining Area

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

272 of 471
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LeVeL33 Pricing

LeVeL33 is losing its edge, with a noticeable decrease in guest satisfaction in Pricing aspect, down from 49% last year to 39% this year.

LeVeL33 Price

Feb '23Jan '24

Singapore

LeVeL33 is facing challenges in evolving its Price aspect, with a 13% decrease in customer satisfaction, dropping from 44% last year to 31% this year.

Satisfaction Score

31%
13pp

Aspect Rank

455 of 502
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LeVeL33 Promotions

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

171 of 424
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LeVeL33 Service

LeVeL33 has successfully improved guest experience, as their "Service" satisfaction score jumped from 72% last year to an 74% this year.

LeVeL33 Billing and Payment

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

234 of 365
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LeVeL33 Opening Hours

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

107 of 293
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LeVeL33 Dining Options

Feb '23Jan '24

Singapore

LeVeL33 is facing challenges in maintaining its customer experience, with a noticeable 2% decrease in their Dining Options aspect satisfaction score, dropping from 83% to 81% this year.

Satisfaction Score

81%
2pp

Aspect Rank

283 of 501
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LeVeL33 Waiting Time

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

493 of 502
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LeVeL33 Order Processing

Feb '23Jan '24

Singapore

LeVeL33 continues to improve, with a notable increase in customer satisfaction for their Order Processing aspect, rising from 64% to 72% this year.

Satisfaction Score

72%
8pp

Aspect Rank

81 of 501
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LeVeL33 Staff

LeVeL33 is losing some of its appeal, with a concerning 6% decrease in satisfaction for Staff dropping from 69% last year to 63% this year.

LeVeL33 Staff Competence

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

213 of 376
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LeVeL33 Staff Friendliness

Feb '23Jan '24

Singapore

LeVeL33 is struggling to meet customer expectations, with a 20% decrease in satisfaction in Staff Friendliness aspect, falling from 67% last year to 47% this year.

Satisfaction Score

47%
20pp

Aspect Rank

375 of 502
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LeVeL33 Staff Attentiveness

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

347 of 485
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LeVeL33 Staff Members

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

400 of 500
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