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Reporting period: Apr '23Mar '24

Killiney Overview

10-100 Places
Coffee Shop

Brand Satisfaction

65%
3pp

Country Rank

Singapore
44 of 91

Category Rank

Coffee Shop
2 of 8

Rating Score

3.5

Sales Power

Sales Index

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Killiney Brand Profile

Apr '23Mar '24

Singapore

Killiney has a much lower satisfaction score for its Location compared to its other aspects. However, Killiney has succeeded in its Food and Drinks aspect, with a 70% satisfaction score.

Food and Drinks
70%
2pp
Place
64%
12pp
Pricing
59%
4pp
Service
58%
1pp
Staff
54%
7pp
Location
0%
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Killiney Food and Drinks

Killiney has shown an increase in Food and Drinks, with a jump from 68% last year to an impressive 70% this year.

Killiney Portion Size

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

3 of 8
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Killiney Food Quality

Apr '23Mar '24

Singapore

Killiney continues to evolve, with a 1% increase in customer satisfaction of Food Quality, climbing from 36% last year to 37% this year.

Satisfaction Score

37%
1pp

Aspect Rank

3 of 8
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Killiney Menu Selection

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

7 of 8
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Killiney Dishes

Apr '23Mar '24

Singapore

Killiney has successfully improved guest experience, as their "Dishes" satisfaction score jumped from 64% last year to an 68% this year.

Satisfaction Score

68%
4pp

Aspect Rank

2 of 8
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Killiney Drinks

Apr '23Mar '24

Singapore

Killiney continues to improve, with a notable increase in customer satisfaction for their Drinks aspect, rising from 78% to 82% this year.

Satisfaction Score

82%
4pp

Aspect Rank

1 of 8
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Killiney Cuisines

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

4 of 8
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Killiney Location

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Killiney Parking

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

3 of 8
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Killiney Conveniently Situated

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

1 of 7
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Killiney Views and Surroundings

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

7 of 7
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Killiney Transport Accessibility

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

4 of 6
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Killiney Place

Killiney has demonstrated resilience in the industry, with a 12% increase in customer satisfaction for Place rising from 52% to 64% this year.

Killiney Atmosphere and Décor

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

2 of 8
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Killiney Cleanliness and Hygiene

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

6 of 8
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Killiney Restrooms

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

1 of 7
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Killiney Options for different visitors

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

6 of 8
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Killiney Child-Friendly Conditions

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

3 of 7
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Killiney Comfort

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

3 of 8
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Killiney Venue Congestion

Apr '23Mar '24

Singapore

Killiney has shown an increase in Venue Congestion, with a jump from 16% last year to an impressive 20% this year.

Satisfaction Score

20%
4pp

Aspect Rank

1 of 8
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Killiney Dining Area

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

6 of 8
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Killiney Work and study friendly

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

1 of 4
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Killiney Pricing

Killiney continues to evolve, with a 4% increase in customer satisfaction of Pricing, climbing from 55% last year to 59% this year.

Killiney Price

Apr '23Mar '24

Singapore

Killiney has successfully improved guest experience, as their "Price" satisfaction score jumped from 55% last year to an 58% this year.

Satisfaction Score

58%
3pp

Aspect Rank

4 of 8
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Killiney Promotions

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

1 of 6
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Killiney Service

Killiney is losing some of its appeal, with a concerning 1% decrease in satisfaction for Service dropping from 59% last year to 58% this year.

Killiney Billing and Payment

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

1 of 7
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Killiney Opening Hours

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

4 of 7
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Killiney Dining Options

Apr '23Mar '24

Singapore

Killiney continues to improve, with a notable increase in customer satisfaction for their Dining Options aspect, rising from 83% to 85% this year.

Satisfaction Score

85%
2pp

Aspect Rank

1 of 8
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Killiney Waiting Time

Apr '23Mar '24

Singapore

Killiney is struggling to meet customer expectations, with a 11% decrease in satisfaction in Waiting Time aspect, falling from 53% last year to 42% this year.

Satisfaction Score

42%
11pp

Aspect Rank

4 of 8
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Killiney Order Processing

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

6 of 8
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Killiney Staff

Killiney has demonstrated resilience in the industry, with a 7% increase in customer satisfaction for Staff rising from 47% to 54% this year.

Killiney Staff Friendliness

Apr '23Mar '24

Singapore

Killiney is losing its edge, with a noticeable decrease in guest satisfaction in Staff Friendliness aspect, down from 61% last year to 57% this year.

Satisfaction Score

57%
4pp

Aspect Rank

2 of 8
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Killiney Staff Attentiveness

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

2 of 6
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Killiney Staff Avaliability

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

1 of 5
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Killiney Staff Members

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

6 of 8
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