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Reporting period: Aug '23Jul '24

Killiney Overview

10-100 Places
Coffee Shop

Brand Satisfaction

68%
7pp

Country Rank

Singapore
41 of 87

Category Rank

Coffee Shop
1 of 6

Rating Score

3.5

Sales Power

Sales Index

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Killiney Brand Profile

Aug '23Jul '24

Singapore

Killiney has a much lower satisfaction score for its Staff compared to its other aspects. However, Killiney has succeeded in its Food and Drinks aspect, with a 71% satisfaction score.

Food and Drinks
71%
4pp
Service
65%
10pp
Pricing
64%
14pp
Place
62%
2pp
Staff
55%
12pp
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Killiney Satisfaction Trend

Feb '24Jul '24

Singapore

Killiney's brand satisfaction has increased compared to previous month and now stands at 68%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Killiney Food and Drinks

Killiney has shown an increase in Food and Drinks, with a jump from 67% last year to an impressive 71% this year.

Killiney Portion Size

Aug '23Jul '24

Singapore

Killiney remains a consumer favourite, maintaining a consistent 75% satisfaction score in Portion Size aspect for both this year and last year.

Satisfaction Score

75%

Aspect Rank

1 of 6
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Killiney Food Quality

Aug '23Jul '24

Singapore

Killiney is losing some of its appeal, with a concerning 12% decrease in satisfaction for Food Quality dropping from 42% last year to 30% this year.

Satisfaction Score

30%
12pp

Aspect Rank

3 of 6
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Killiney Menu Selection

Aug '23Jul '24

Singapore

Killiney is struggling to meet customer expectations, with a 6% decrease in satisfaction in Menu Selection aspect, falling from 89% last year to 83% this year.

Satisfaction Score

83%
6pp

Aspect Rank

5 of 6
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Killiney Dishes

Aug '23Jul '24

Singapore

Killiney continues to evolve, with a 10% increase in customer satisfaction of Dishes, climbing from 61% last year to 71% this year.

Satisfaction Score

71%
10pp

Aspect Rank

1 of 6
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Killiney Drinks

Aug '23Jul '24

Singapore

Killiney has successfully improved guest experience, as their "Drinks" satisfaction score jumped from 77% last year to an 83% this year.

Satisfaction Score

83%
6pp

Aspect Rank

2 of 6
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Killiney Cuisines

Aug '23Jul '24

Singapore

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Satisfaction Score

Aspect Rank

1 of 6
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Killiney Place

Killiney continues to improve, with a notable increase in customer satisfaction for their Place aspect, rising from 60% to 62% this year.

Killiney Atmosphere and Décor

Aug '23Jul '24

Singapore

Killiney is still the go-to place for customers, as their Atmosphere and Décor score remains high at 90%, consistent with last year's score.

Satisfaction Score

90%

Aspect Rank

4 of 6
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Killiney Cleanliness and Hygiene

Aug '23Jul '24

Singapore

Killiney remains a consumer favourite, maintaining a consistent 79% satisfaction score in Cleanliness and Hygiene aspect for both this year and last year.

Satisfaction Score

79%

Aspect Rank

1 of 6
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Killiney Child-Friendly Conditions

Aug '23Jul '24

Singapore

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Satisfaction Score

Aspect Rank

3 of 5
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Killiney Comfort

Aug '23Jul '24

Singapore

Killiney is still the go-to place for customers, as their Comfort score remains high at 73%, consistent with last year's score.

Satisfaction Score

73%

Aspect Rank

3 of 6
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Killiney Venue Congestion

Aug '23Jul '24

Singapore

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Satisfaction Score

Aspect Rank

5 of 6
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Killiney Dining Area

Aug '23Jul '24

Singapore

Killiney remains a consumer favourite, maintaining a consistent 55% satisfaction score in Dining Area aspect for both this year and last year.

Satisfaction Score

55%

Aspect Rank

3 of 6
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Killiney Work and study friendly

Aug '23Jul '24

Singapore

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Satisfaction Score

Aspect Rank

2 of 4
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Killiney Pricing

Killiney has demonstrated resilience in the industry, with a 14% increase in customer satisfaction for Pricing rising from 50% to 64% this year.

Killiney Price

Aug '23Jul '24

Singapore

Killiney has shown an increase in Price, with a jump from 50% last year to an impressive 63% this year.

Satisfaction Score

63%
13pp

Aspect Rank

2 of 6
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Killiney Promotions

Aug '23Jul '24

Singapore

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Satisfaction Score

Aspect Rank

1 of 5
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Killiney Service

Killiney continues to evolve, with a 10% increase in customer satisfaction of Service, climbing from 55% last year to 65% this year.

Killiney Billing and Payment

Aug '23Jul '24

Singapore

Killiney is still the go-to place for customers, as their Billing and Payment score remains high at 40%, consistent with last year's score.

Satisfaction Score

40%

Aspect Rank

2 of 6
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Killiney Opening Hours

Aug '23Jul '24

Singapore

Killiney remains a consumer favourite, maintaining a consistent 25% satisfaction score in Opening Hours aspect for both this year and last year.

Satisfaction Score

25%

Aspect Rank

5 of 6
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Satisfaction Score

Aspect Rank

1 of 6
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Killiney Waiting Time

Aug '23Jul '24

Singapore

Killiney has successfully improved guest experience, as their "Waiting Time" satisfaction score jumped from 47% last year to an 51% this year.

Satisfaction Score

51%
4pp

Aspect Rank

1 of 6
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Killiney Order Processing

Aug '23Jul '24

Singapore

Killiney is still the go-to place for customers, as their Order Processing score remains high at 50%, consistent with last year's score.

Satisfaction Score

50%

Aspect Rank

2 of 6
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Killiney Staff

Killiney continues to improve, with a notable increase in customer satisfaction for their Staff aspect, rising from 43% to 55% this year.

Killiney Staff Friendliness

Aug '23Jul '24

Singapore

Killiney remains a consumer favourite, maintaining a consistent 54% satisfaction score in Staff Friendliness aspect for both this year and last year.

Satisfaction Score

54%

Aspect Rank

2 of 6
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Killiney Staff Attentiveness

Aug '23Jul '24

Singapore

Killiney is still the go-to place for customers, as their Staff Attentiveness score remains high at 38%, consistent with last year's score.

Satisfaction Score

38%

Aspect Rank

2 of 6
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Killiney Staff Avaliability

Aug '23Jul '24

Singapore

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Satisfaction Score

Aspect Rank

3 of 4
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Killiney Staff Members

Aug '23Jul '24

Singapore

Killiney remains a consumer favourite, maintaining a consistent 56% satisfaction score in Staff Members aspect for both this year and last year.

Satisfaction Score

56%

Aspect Rank

2 of 6
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