KFC Brand Profile
Jul '23 — Jun '24
Singapore
KFC has a much lower satisfaction score for its Staff compared to its other aspects. However, KFC has succeeded in its Pricing aspect, with a 58% satisfaction score.
KFC Satisfaction Trend
Jan '24 — Jun '24
Singapore
KFC's brand satisfaction has increased compared to previous month and now stands at 36%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.
KFC Food and Drinks
KFC is losing some of its appeal, with a concerning 2% decrease in satisfaction for Food and Drinks dropping from 44% last year to 42% this year.
KFC Food Quality
Jul '23 — Jun '24
Singapore
KFC is struggling to meet customer expectations, with a 2% decrease in satisfaction in Food Quality aspect, falling from 25% last year to 23% this year.
Satisfaction Score
Aspect Rank
KFC Menu Selection
Jul '23 — Jun '24
Singapore
KFC is losing its edge, with a noticeable decrease in guest satisfaction in Menu Selection aspect, down from 28% last year to 27% this year.
Satisfaction Score
Aspect Rank
KFC Dishes
Jul '23 — Jun '24
Singapore
KFC has shown an increase in Dishes, with a jump from 46% last year to an impressive 47% this year.
Satisfaction Score
Aspect Rank
KFC Place
KFC is facing challenges in evolving its Place aspect, with a 2% decrease in customer satisfaction, dropping from 45% last year to 43% this year.
KFC Atmosphere and Décor
Jul '23 — Jun '24
Singapore
KFC remains a consumer favourite, maintaining a consistent 82% satisfaction score in Atmosphere and Décor aspect for both this year and last year.
Satisfaction Score
Aspect Rank
KFC Cleanliness and Hygiene
Jul '23 — Jun '24
Singapore
KFC is facing challenges in maintaining its customer experience, with a noticeable 9% decrease in their Cleanliness and Hygiene aspect satisfaction score, dropping from 46% to 37% this year.
Satisfaction Score
Aspect Rank
KFC Venue Congestion
Jul '23 — Jun '24
Singapore
KFC is losing some of its appeal, with a concerning 4% decrease in satisfaction for Venue Congestion dropping from 32% last year to 28% this year.
Satisfaction Score
Aspect Rank
KFC Dining Area
Jul '23 — Jun '24
Singapore
KFC is struggling to meet customer expectations, with a 10% decrease in satisfaction in Dining Area aspect, falling from 51% last year to 41% this year.
Satisfaction Score
Aspect Rank
KFC Pricing
KFC is still the go-to place for customers, as their Pricing score remains high at 58%, consistent with last year's score.
KFC Price
Jul '23 — Jun '24
Singapore
KFC continues to evolve, with a 3% increase in customer satisfaction of Price, climbing from 56% last year to 59% this year.
Satisfaction Score
Aspect Rank
KFC Service
KFC is losing its edge, with a noticeable decrease in guest satisfaction in Service aspect, down from 39% last year to 35% this year.
KFC Dining Options
Jul '23 — Jun '24
Singapore
KFC has successfully improved guest experience, as their "Dining Options" satisfaction score jumped from 54% last year to an 55% this year.
Satisfaction Score
Aspect Rank
KFC Waiting Time
Jul '23 — Jun '24
Singapore
KFC is facing challenges in evolving its Waiting Time aspect, with a 2% decrease in customer satisfaction, dropping from 39% last year to 37% this year.
Satisfaction Score
Aspect Rank
KFC Order Processing
Jul '23 — Jun '24
Singapore
KFC is facing challenges in maintaining its customer experience, with a noticeable 8% decrease in their Order Processing aspect satisfaction score, dropping from 32% to 24% this year.
Satisfaction Score
Aspect Rank
KFC Staff
KFC is losing some of its appeal, with a concerning 6% decrease in satisfaction for Staff dropping from 39% last year to 33% this year.
KFC Staff Friendliness
Jul '23 — Jun '24
Singapore
KFC is struggling to meet customer expectations, with a 7% decrease in satisfaction in Staff Friendliness aspect, falling from 37% last year to 30% this year.
Satisfaction Score
Aspect Rank
Satisfaction Score
Aspect Rank
KFC Staff Members
Jul '23 — Jun '24
Singapore
KFC continues to improve, with a notable increase in customer satisfaction for their Staff Members aspect, rising from 40% to 45% this year.
Satisfaction Score
Aspect Rank
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