KFC Overview

KFC remains a consumer favourite, maintaining a consistent 21% satisfaction score in Portion Size aspect for both this year and last year.

KFC is still the go-to place for customers, as their Food Quality score remains high at 25%, consistent with last year's score.

KFC has shown an increase in Dishes, with a jump from 46% last year to an impressive 47% this year.

KFC remains a consumer favourite, maintaining a consistent 45% satisfaction score in Drinks aspect for both this year and last year.

KFC is still the go-to place for customers, as their Atmosphere and Décor score remains high at 77%, consistent with last year's score.

KFC is losing its edge, with a noticeable decrease in guest satisfaction in Cleanliness and Hygiene aspect, down from 47% last year to 39% this year.

KFC is still the go-to place for customers, as their Options for different visitors score remains high at 50%, consistent with last year's score.

KFC is facing challenges in evolving its Venue Congestion aspect, with a 4% decrease in customer satisfaction, dropping from 34% last year to 30% this year.

KFC is facing challenges in maintaining its customer experience, with a noticeable 16% decrease in their Dining Area aspect satisfaction score, dropping from 54% to 38% this year.

KFC is losing some of its appeal, with a concerning 1% decrease in satisfaction for Price dropping from 57% last year to 56% this year.

KFC is still the go-to place for customers, as their Opening Hours score remains high at 50%, consistent with last year's score.

KFC remains a consumer favourite, maintaining a consistent 28% satisfaction score in Online Facilities aspect for both this year and last year.

KFC is facing challenges in evolving its Waiting Time aspect, with a 3% decrease in customer satisfaction, dropping from 38% last year to 35% this year.

KFC is still the go-to place for customers, as their Staff Competence score remains high at 47%, consistent with last year's score.

KFC is struggling to meet customer expectations, with a 18% decrease in satisfaction in Staff Friendliness aspect, falling from 41% last year to 23% this year.

KFC is losing its edge, with a noticeable decrease in guest satisfaction in Staff Members aspect, down from 46% last year to 45% this year.