KFC Brand Profile
Aug '23 — Jul '24
Singapore
KFC has a much lower satisfaction score for its Staff compared to its other aspects. However, KFC has succeeded in its Pricing aspect, with a 56% satisfaction score.
KFC Satisfaction Trend
Feb '24 — Jul '24
Singapore
KFC's brand satisfaction has increased compared to previous month and now stands at 43%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.
KFC Food and Drinks
KFC is losing some of its appeal, with a concerning 1% decrease in satisfaction for Food and Drinks dropping from 44% last year to 43% this year.
KFC Portion Size
Aug '23 — Jul '24
Singapore
KFC remains a consumer favourite, maintaining a consistent 21% satisfaction score in Portion Size aspect for both this year and last year.
Satisfaction Score
Aspect Rank
KFC Food Quality
Aug '23 — Jul '24
Singapore
KFC is still the go-to place for customers, as their Food Quality score remains high at 25%, consistent with last year's score.
Satisfaction Score
Aspect Rank
KFC Menu Selection
Aug '23 — Jul '24
Singapore
Satisfaction Score
Aspect Rank
KFC Dishes
Aug '23 — Jul '24
Singapore
KFC has shown an increase in Dishes, with a jump from 46% last year to an impressive 47% this year.
Satisfaction Score
Aspect Rank
KFC Drinks
Aug '23 — Jul '24
Singapore
KFC remains a consumer favourite, maintaining a consistent 45% satisfaction score in Drinks aspect for both this year and last year.
Satisfaction Score
Aspect Rank
Satisfaction Score
Aspect Rank
KFC Place
KFC is struggling to meet customer expectations, with a 5% decrease in satisfaction in Place aspect, falling from 48% last year to 43% this year.
KFC Atmosphere and Décor
Aug '23 — Jul '24
Singapore
KFC is still the go-to place for customers, as their Atmosphere and Décor score remains high at 77%, consistent with last year's score.
Satisfaction Score
Aspect Rank
KFC Cleanliness and Hygiene
Aug '23 — Jul '24
Singapore
KFC is losing its edge, with a noticeable decrease in guest satisfaction in Cleanliness and Hygiene aspect, down from 47% last year to 39% this year.
Satisfaction Score
Aspect Rank
KFC Restrooms
Aug '23 — Jul '24
Singapore
KFC remains a consumer favourite, maintaining a consistent 33% satisfaction score in Restrooms aspect for both this year and last year.
Satisfaction Score
Aspect Rank
KFC Options for different visitors
Aug '23 — Jul '24
Singapore
KFC is still the go-to place for customers, as their Options for different visitors score remains high at 50%, consistent with last year's score.
Satisfaction Score
Aspect Rank
Satisfaction Score
Aspect Rank
KFC Comfort
Aug '23 — Jul '24
Singapore
KFC remains a consumer favourite, maintaining a consistent 70% satisfaction score in Comfort aspect for both this year and last year.
Satisfaction Score
Aspect Rank
KFC Venue Congestion
Aug '23 — Jul '24
Singapore
KFC is facing challenges in evolving its Venue Congestion aspect, with a 4% decrease in customer satisfaction, dropping from 34% last year to 30% this year.
Satisfaction Score
Aspect Rank
KFC Dining Area
Aug '23 — Jul '24
Singapore
KFC is facing challenges in maintaining its customer experience, with a noticeable 16% decrease in their Dining Area aspect satisfaction score, dropping from 54% to 38% this year.
Satisfaction Score
Aspect Rank
Satisfaction Score
Aspect Rank
KFC Pricing
KFC is still the go-to place for customers, as their Pricing score remains high at 56%, consistent with last year's score.
KFC Price
Aug '23 — Jul '24
Singapore
KFC is losing some of its appeal, with a concerning 1% decrease in satisfaction for Price dropping from 57% last year to 56% this year.
Satisfaction Score
Aspect Rank
KFC Promotions
Aug '23 — Jul '24
Singapore
KFC remains a consumer favourite, maintaining a consistent 56% satisfaction score in Promotions aspect for both this year and last year.
Satisfaction Score
Aspect Rank
KFC Service
KFC is struggling to meet customer expectations, with a 6% decrease in satisfaction in Service aspect, falling from 39% last year to 33% this year.
Satisfaction Score
Aspect Rank
KFC Opening Hours
Aug '23 — Jul '24
Singapore
KFC is still the go-to place for customers, as their Opening Hours score remains high at 50%, consistent with last year's score.
Satisfaction Score
Aspect Rank
KFC Dining Options
Aug '23 — Jul '24
Singapore
KFC is losing its edge, with a noticeable decrease in guest satisfaction in Dining Options aspect, down from 55% last year to 51% this year.
Satisfaction Score
Aspect Rank
KFC Online Facilities
Aug '23 — Jul '24
Singapore
KFC remains a consumer favourite, maintaining a consistent 28% satisfaction score in Online Facilities aspect for both this year and last year.
Satisfaction Score
Aspect Rank
KFC Waiting Time
Aug '23 — Jul '24
Singapore
KFC is facing challenges in evolving its Waiting Time aspect, with a 3% decrease in customer satisfaction, dropping from 38% last year to 35% this year.
Satisfaction Score
Aspect Rank
KFC Order Processing
Aug '23 — Jul '24
Singapore
KFC is facing challenges in maintaining its customer experience, with a noticeable 8% decrease in their Order Processing aspect satisfaction score, dropping from 30% to 22% this year.
Satisfaction Score
Aspect Rank
KFC Staff
KFC is losing some of its appeal, with a concerning 10% decrease in satisfaction for Staff dropping from 41% last year to 31% this year.
KFC Staff Competence
Aug '23 — Jul '24
Singapore
KFC is still the go-to place for customers, as their Staff Competence score remains high at 47%, consistent with last year's score.
Satisfaction Score
Aspect Rank
KFC Staff Friendliness
Aug '23 — Jul '24
Singapore
KFC is struggling to meet customer expectations, with a 18% decrease in satisfaction in Staff Friendliness aspect, falling from 41% last year to 23% this year.
Satisfaction Score
Aspect Rank
Satisfaction Score
Aspect Rank
Satisfaction Score
Aspect Rank
KFC Staff Members
Aug '23 — Jul '24
Singapore
KFC is losing its edge, with a noticeable decrease in guest satisfaction in Staff Members aspect, down from 46% last year to 45% this year.
Satisfaction Score
Aspect Rank