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Reporting period: Jul '23Jun '24

Keng Eng Kee Seafood @ Alexandra Village Overview

<10 Places
Restaurant

Brand Satisfaction

73%
3pp

Country Rank

Singapore
644 of 745

Category Rank

Restaurant
455 of 523

Rating Score

3.8

Sales Power

Sales Index

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Keng Eng Kee Seafood @ Alexandra Village Brand Profile

Jul '23Jun '24

Singapore

Keng Eng Kee Seafood @ Alexandra Village has a much lower satisfaction score for its Place compared to its other aspects. However, Keng Eng Kee Seafood @ Alexandra Village has succeeded in its Staff aspect, with a 80% satisfaction score.

Staff
80%
6pp
Food and Drinks
77%
Service
70%
4pp
Pricing
66%
9pp
Place
43%
10pp
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Keng Eng Kee Seafood @ Alexandra Village Satisfaction Trend

Jan '24Jun '24

Singapore

Keng Eng Kee Seafood @ Alexandra Village's brand satisfaction has increased compared to previous month and now stands at 75%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Keng Eng Kee Seafood @ Alexandra Village Food and Drinks

Keng Eng Kee Seafood @ Alexandra Village remains a consumer favourite, maintaining a consistent 77% satisfaction score in Food and Drinks aspect for both this year and last year.

Keng Eng Kee Seafood @ Alexandra Village Portion Size

Jul '23Jun '24

Singapore

Keng Eng Kee Seafood @ Alexandra Village is still the go-to place for customers, as their Portion Size score remains high at 83%, consistent with last year's score.

Satisfaction Score

83%

Aspect Rank

118 of 514
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Keng Eng Kee Seafood @ Alexandra Village Food Quality

Jul '23Jun '24

Singapore

Keng Eng Kee Seafood @ Alexandra Village is losing some of its appeal, with a concerning 4% decrease in satisfaction for Food Quality dropping from 47% last year to 43% this year.

Satisfaction Score

43%
4pp

Aspect Rank

454 of 523
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Keng Eng Kee Seafood @ Alexandra Village Dishes

Jul '23Jun '24

Singapore

Keng Eng Kee Seafood @ Alexandra Village is struggling to meet customer expectations, with a 1% decrease in satisfaction in Dishes aspect, falling from 76% last year to 75% this year.

Satisfaction Score

75%
1pp

Aspect Rank

403 of 523
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Keng Eng Kee Seafood @ Alexandra Village Place

Keng Eng Kee Seafood @ Alexandra Village is losing its edge, with a noticeable decrease in guest satisfaction in Place aspect, down from 53% last year to 43% this year.

Keng Eng Kee Seafood @ Alexandra Village Venue Congestion

Jul '23Jun '24

Singapore

Keng Eng Kee Seafood @ Alexandra Village is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

85 of 510
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Keng Eng Kee Seafood @ Alexandra Village Pricing

Keng Eng Kee Seafood @ Alexandra Village is facing challenges in evolving its Pricing aspect, with a 9% decrease in customer satisfaction, dropping from 75% last year to 66% this year.

Keng Eng Kee Seafood @ Alexandra Village Price

Jul '23Jun '24

Singapore

Keng Eng Kee Seafood @ Alexandra Village is facing challenges in maintaining its customer experience, with a noticeable 9% decrease in their Price aspect satisfaction score, dropping from 75% to 66% this year.

Satisfaction Score

66%
9pp

Aspect Rank

259 of 523
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Keng Eng Kee Seafood @ Alexandra Village Service

Keng Eng Kee Seafood @ Alexandra Village is losing some of its appeal, with a concerning 4% decrease in satisfaction for Service dropping from 74% last year to 70% this year.

Keng Eng Kee Seafood @ Alexandra Village Dining Options

Jul '23Jun '24

Singapore

Keng Eng Kee Seafood @ Alexandra Village is struggling to meet customer expectations, with a 7% decrease in satisfaction in Dining Options aspect, falling from 76% last year to 69% this year.

Satisfaction Score

69%
7pp

Aspect Rank

321 of 523
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Keng Eng Kee Seafood @ Alexandra Village Waiting Time

Jul '23Jun '24

Singapore

Keng Eng Kee Seafood @ Alexandra Village is losing its edge, with a noticeable decrease in guest satisfaction in Waiting Time aspect, down from 71% last year to 68% this year.

Satisfaction Score

68%
3pp

Aspect Rank

155 of 519
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Keng Eng Kee Seafood @ Alexandra Village Order Processing

Jul '23Jun '24

Singapore

Keng Eng Kee Seafood @ Alexandra Village is facing challenges in evolving its Order Processing aspect, with a 8% decrease in customer satisfaction, dropping from 60% last year to 52% this year.

Satisfaction Score

52%
8pp

Aspect Rank

136 of 521
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Keng Eng Kee Seafood @ Alexandra Village Staff

Keng Eng Kee Seafood @ Alexandra Village is facing challenges in maintaining its customer experience, with a noticeable 6% decrease in their Staff aspect satisfaction score, dropping from 86% to 80% this year.

Keng Eng Kee Seafood @ Alexandra Village Staff Friendliness

Jul '23Jun '24

Singapore

Keng Eng Kee Seafood @ Alexandra Village is losing some of its appeal, with a concerning 9% decrease in satisfaction for Staff Friendliness dropping from 96% last year to 87% this year.

Satisfaction Score

87%
9pp

Aspect Rank

355 of 523
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