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Reporting period: Apr '23Mar '24

Joji’s Diner - Serangoon Overview

<10 Places
Diner

Brand Satisfaction

75%
6pp

Country Rank

Singapore
657 of 806

Category Rank

Diner
2 of 2

Rating Score

4

Sales Power

Sales Index

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Joji’s Diner - Serangoon Brand Profile

Apr '23Mar '24

Singapore

Joji’s Diner - Serangoon has a much lower satisfaction score for its Location compared to its other aspects. However, Joji’s Diner - Serangoon has succeeded in its Pricing aspect, with a 86% satisfaction score.

Pricing
86%
6pp
Food and Drinks
81%
1pp
Service
70%
4pp
Staff
59%
24pp
Place
58%
12pp
Location
0%
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Joji’s Diner - Serangoon Food and Drinks

Joji’s Diner - Serangoon is losing some of its appeal, with a concerning 1% decrease in satisfaction for Food and Drinks dropping from 82% last year to 81% this year.

Satisfaction Score

Aspect Rank

1 of 2
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Joji’s Diner - Serangoon Food Quality

Apr '23Mar '24

Singapore

Joji’s Diner - Serangoon is struggling to meet customer expectations, with a 3% decrease in satisfaction in Food Quality aspect, falling from 57% last year to 54% this year.

Satisfaction Score

54%
3pp

Aspect Rank

2 of 2
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Joji’s Diner - Serangoon Menu Selection

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

1 of 2
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Joji’s Diner - Serangoon Dishes

Apr '23Mar '24

Singapore

Joji’s Diner - Serangoon is losing its edge, with a noticeable decrease in guest satisfaction in Dishes aspect, down from 82% last year to 79% this year.

Satisfaction Score

79%
3pp

Aspect Rank

2 of 2
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Joji’s Diner - Serangoon Drinks

Apr '23Mar '24

Singapore

Joji’s Diner - Serangoon is facing challenges in evolving its Drinks aspect, with a 4% decrease in customer satisfaction, dropping from 82% last year to 78% this year.

Satisfaction Score

78%
4pp

Aspect Rank

2 of 2
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Joji’s Diner - Serangoon Cuisines

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

1 of 1
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Joji’s Diner - Serangoon Location

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Joji’s Diner - Serangoon Parking

Apr '23Mar '24

Singapore

Joji’s Diner - Serangoon remains a consumer favourite, maintaining a consistent 38% satisfaction score in Parking aspect for both this year and last year.

Satisfaction Score

38%

Aspect Rank

2 of 2
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Joji’s Diner - Serangoon Conveniently Situated

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

2 of 2
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Joji’s Diner - Serangoon Views and Surroundings

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

2 of 2
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Joji’s Diner - Serangoon Ease to Find

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

1 of 1
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Joji’s Diner - Serangoon Place

Joji’s Diner - Serangoon is facing challenges in maintaining its customer experience, with a noticeable 12% decrease in their Place aspect satisfaction score, dropping from 70% to 58% this year.

Joji’s Diner - Serangoon Atmosphere and Décor

Apr '23Mar '24

Singapore

Joji’s Diner - Serangoon is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

1 of 2
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Joji’s Diner - Serangoon Cleanliness and Hygiene

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

2 of 2
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Joji’s Diner - Serangoon Restrooms

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

1 of 1
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Joji’s Diner - Serangoon Options for different visitors

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

2 of 2
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Joji’s Diner - Serangoon Child-Friendly Conditions

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

2 of 2
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Joji’s Diner - Serangoon Comfort

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

2 of 2
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Joji’s Diner - Serangoon Venue Congestion

Apr '23Mar '24

Singapore

Joji’s Diner - Serangoon is still the go-to place for customers, as their Venue Congestion score remains high at 21%, consistent with last year's score.

Satisfaction Score

21%

Aspect Rank

1 of 2
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Joji’s Diner - Serangoon Dining Area

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

2 of 2
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Joji’s Diner - Serangoon Work and study friendly

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

1 of 1
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Joji’s Diner - Serangoon Pricing

Joji’s Diner - Serangoon is losing some of its appeal, with a concerning 6% decrease in satisfaction for Pricing dropping from 92% last year to 86% this year.

Joji’s Diner - Serangoon Price

Apr '23Mar '24

Singapore

Joji’s Diner - Serangoon is struggling to meet customer expectations, with a 6% decrease in satisfaction in Price aspect, falling from 92% last year to 86% this year.

Satisfaction Score

86%
6pp

Aspect Rank

1 of 2
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Joji’s Diner - Serangoon Promotions

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

1 of 2
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Joji’s Diner - Serangoon Service

Joji’s Diner - Serangoon is losing its edge, with a noticeable decrease in guest satisfaction in Service aspect, down from 74% last year to 70% this year.

Joji’s Diner - Serangoon Billing and Payment

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

2 of 2
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Joji’s Diner - Serangoon Opening Hours

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

1 of 2
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Joji’s Diner - Serangoon Dining Options

Apr '23Mar '24

Singapore

Joji’s Diner - Serangoon has shown an increase in Dining Options, with a jump from 84% last year to an impressive 86% this year.

Satisfaction Score

86%
2pp

Aspect Rank

2 of 2
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Joji’s Diner - Serangoon Waiting Time

Apr '23Mar '24

Singapore

Joji’s Diner - Serangoon is facing challenges in evolving its Waiting Time aspect, with a 14% decrease in customer satisfaction, dropping from 76% last year to 62% this year.

Satisfaction Score

62%
14pp

Aspect Rank

2 of 2
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Joji’s Diner - Serangoon Order Processing

Apr '23Mar '24

Singapore

Joji’s Diner - Serangoon remains a consumer favourite, maintaining a consistent 73% satisfaction score in Order Processing aspect for both this year and last year.

Satisfaction Score

73%

Aspect Rank

1 of 2
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Joji’s Diner - Serangoon Staff

Joji’s Diner - Serangoon is facing challenges in maintaining its customer experience, with a noticeable 24% decrease in their Staff aspect satisfaction score, dropping from 83% to 59% this year.

Joji’s Diner - Serangoon Staff Competence

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

2 of 2
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Joji’s Diner - Serangoon Staff Friendliness

Apr '23Mar '24

Singapore

Joji’s Diner - Serangoon is losing some of its appeal, with a concerning 22% decrease in satisfaction for Staff Friendliness dropping from 93% last year to 71% this year.

Satisfaction Score

71%
22pp

Aspect Rank

2 of 2
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Joji’s Diner - Serangoon Staff Attentiveness

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

2 of 2
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Joji’s Diner - Serangoon Staff Avaliability

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

1 of 1
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Joji’s Diner - Serangoon Staff Members

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

2 of 2
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