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Reporting period: Aug '23Jul '24

Jianghu Hotpot 九门江湖火锅 Overview

<10 Places
Buffet

Brand Satisfaction

81%
4pp

Country Rank

Singapore
497 of 754

Category Rank

Buffet
15 of 22

Rating Score

3.8

Sales Power

Sales Index

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Jianghu Hotpot 九门江湖火锅 Brand Profile

Aug '23Jul '24

Singapore

Jianghu Hotpot 九门江湖火锅 has a much lower satisfaction score for its Food and Drinks compared to its other aspects. However, Jianghu Hotpot 九门江湖火锅 has succeeded in its Service aspect, with a 88% satisfaction score.

Service
88%
Staff
86%
4pp
Food and Drinks
76%
6pp
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Jianghu Hotpot 九门江湖火锅 Food and Drinks

Jianghu Hotpot 九门江湖火锅 is losing some of its appeal, with a concerning 6% decrease in satisfaction for Food and Drinks dropping from 82% last year to 76% this year.

Jianghu Hotpot 九门江湖火锅 Portion Size

Aug '23Jul '24

Singapore

Jianghu Hotpot 九门江湖火锅 remains a consumer favourite, maintaining a consistent 50% satisfaction score in Portion Size aspect for both this year and last year.

Satisfaction Score

50%

Aspect Rank

15 of 20
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Jianghu Hotpot 九门江湖火锅 Food Quality

Aug '23Jul '24

Singapore

Jianghu Hotpot 九门江湖火锅 has shown an increase in Food Quality, with a jump from 58% last year to an impressive 63% this year.

Satisfaction Score

63%
5pp

Aspect Rank

14 of 22
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Jianghu Hotpot 九门江湖火锅 Menu Selection

Aug '23Jul '24

Singapore

Jianghu Hotpot 九门江湖火锅 is still the go-to place for customers, as their Menu Selection score remains high at 67%, consistent with last year's score.

Satisfaction Score

67%

Aspect Rank

21 of 22
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Jianghu Hotpot 九门江湖火锅 Dishes

Aug '23Jul '24

Singapore

Jianghu Hotpot 九门江湖火锅 is struggling to meet customer expectations, with a 11% decrease in satisfaction in Dishes aspect, falling from 83% last year to 72% this year.

Satisfaction Score

72%
11pp

Aspect Rank

17 of 22
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Jianghu Hotpot 九门江湖火锅 Drinks

Aug '23Jul '24

Singapore

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Satisfaction Score

Aspect Rank

4 of 22
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Jianghu Hotpot 九门江湖火锅 Service

Jianghu Hotpot 九门江湖火锅 remains a consumer favourite, maintaining a consistent 88% satisfaction score in Service aspect for both this year and last year.

Satisfaction Score

Aspect Rank

12 of 22
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Jianghu Hotpot 九门江湖火锅 Waiting Time

Aug '23Jul '24

Singapore

Jianghu Hotpot 九门江湖火锅 is losing its edge, with a noticeable decrease in guest satisfaction in Waiting Time aspect, down from 76% last year to 68% this year.

Satisfaction Score

68%
8pp

Aspect Rank

12 of 22
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Jianghu Hotpot 九门江湖火锅 Order Processing

Aug '23Jul '24

Singapore

Jianghu Hotpot 九门江湖火锅 is still the go-to place for customers, as their Order Processing score remains high at 33%, consistent with last year's score.

Satisfaction Score

33%

Aspect Rank

19 of 22
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Jianghu Hotpot 九门江湖火锅 Staff

Jianghu Hotpot 九门江湖火锅 is facing challenges in evolving its Staff aspect, with a 4% decrease in customer satisfaction, dropping from 90% last year to 86% this year.

Jianghu Hotpot 九门江湖火锅 Staff Friendliness

Aug '23Jul '24

Singapore

Jianghu Hotpot 九门江湖火锅 is facing challenges in maintaining its customer experience, with a noticeable 22% decrease in their Staff Friendliness aspect satisfaction score, dropping from 100% to 78% this year.

Satisfaction Score

78%
22pp

Aspect Rank

21 of 22
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Jianghu Hotpot 九门江湖火锅 Staff Attentiveness

Aug '23Jul '24

Singapore

Use Realytics to know more about Jianghu Hotpot 九门江湖火锅link

Satisfaction Score

Aspect Rank

1 of 22
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Jianghu Hotpot 九门江湖火锅 Staff Members

Aug '23Jul '24

Singapore

Jianghu Hotpot 九门江湖火锅 continues to evolve, with a 4% increase in customer satisfaction of Staff Members, climbing from 84% last year to 88% this year.

Satisfaction Score

88%
4pp

Aspect Rank

9 of 22
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