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Reporting period: Jul '23Jun '24

Jianghu Hotpot 九门江湖火锅 Overview

<10 Places
Buffet

Brand Satisfaction

82%
5pp

Country Rank

Singapore
472 of 745

Category Rank

Buffet
16 of 21

Rating Score

3.8

Sales Power

Sales Index

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Jianghu Hotpot 九门江湖火锅 Brand Profile

Jul '23Jun '24

Singapore

Jianghu Hotpot 九门江湖火锅 has a much lower satisfaction score for its Food and Drinks compared to its other aspects. However, Jianghu Hotpot 九门江湖火锅 has succeeded in its Service aspect, with a 88% satisfaction score.

Service
88%
Staff
85%
6pp
Food and Drinks
78%
5pp
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Jianghu Hotpot 九门江湖火锅 Satisfaction Trend

Jan '24Jun '24

Singapore

Jianghu Hotpot 九门江湖火锅's brand satisfaction remains unchanged compared to the previous month and continues to stand at 80%. Use Realytics to closely monitor satisfaction score changes and assess how well the brand continues to meet customer expectations.

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Jianghu Hotpot 九门江湖火锅 Food and Drinks

Jianghu Hotpot 九门江湖火锅 is losing some of its appeal, with a concerning 5% decrease in satisfaction for Food and Drinks dropping from 83% last year to 78% this year.

Jianghu Hotpot 九门江湖火锅 Food Quality

Jul '23Jun '24

Singapore

Jianghu Hotpot 九门江湖火锅 has shown an increase in Food Quality, with a jump from 57% last year to an impressive 63% this year.

Satisfaction Score

63%
6pp

Aspect Rank

13 of 21
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Jianghu Hotpot 九门江湖火锅 Dishes

Jul '23Jun '24

Singapore

Jianghu Hotpot 九门江湖火锅 is struggling to meet customer expectations, with a 6% decrease in satisfaction in Dishes aspect, falling from 81% last year to 75% this year.

Satisfaction Score

75%
6pp

Aspect Rank

17 of 21
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Jianghu Hotpot 九门江湖火锅 Service

Jianghu Hotpot 九门江湖火锅 remains a consumer favourite, maintaining a consistent 88% satisfaction score in Service aspect for both this year and last year.

Jianghu Hotpot 九门江湖火锅 Waiting Time

Jul '23Jun '24

Singapore

Jianghu Hotpot 九门江湖火锅 is losing its edge, with a noticeable decrease in guest satisfaction in Waiting Time aspect, down from 70% last year to 68% this year.

Satisfaction Score

68%
2pp

Aspect Rank

8 of 21
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Jianghu Hotpot 九门江湖火锅 Staff

Jianghu Hotpot 九门江湖火锅 is facing challenges in evolving its Staff aspect, with a 6% decrease in customer satisfaction, dropping from 91% last year to 85% this year.

Jianghu Hotpot 九门江湖火锅 Staff Members

Jul '23Jun '24

Singapore

Jianghu Hotpot 九门江湖火锅 continues to evolve, with a 1% increase in customer satisfaction of Staff Members, climbing from 87% last year to 88% this year.

Satisfaction Score

88%
1pp

Aspect Rank

6 of 21
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