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Reporting period: Jul '23Jun '24

Huggs Coffee Overview

10-100 Places
Cafe

Brand Satisfaction

67%
3pp

Country Rank

Singapore
45 of 89

Category Rank

Cafe
6 of 13

Rating Score

3.3

Sales Power

Sales Index

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Huggs Coffee Brand Profile

Jul '23Jun '24

Singapore

Huggs Coffee has a much lower satisfaction score for its Staff compared to its other aspects. However, Huggs Coffee has succeeded in its Food and Drinks aspect, with a 73% satisfaction score.

Food and Drinks
73%
Place
63%
13pp
Service
62%
2pp
Staff
57%
5pp
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Huggs Coffee Satisfaction Trend

Jan '24Jun '24

Singapore

Huggs Coffee's brand satisfaction has decreased compared to previous month and now stands at 67%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Huggs Coffee Food and Drinks

Huggs Coffee remains a consumer favourite, maintaining a consistent 73% satisfaction score in Food and Drinks aspect for both this year and last year.

Huggs Coffee Food Quality

Jul '23Jun '24

Singapore

Huggs Coffee has shown an increase in Food Quality, with a jump from 34% last year to an impressive 52% this year.

Satisfaction Score

52%
18pp

Aspect Rank

2 of 13
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Huggs Coffee Dishes

Jul '23Jun '24

Singapore

Huggs Coffee is losing some of its appeal, with a concerning 1% decrease in satisfaction for Dishes dropping from 68% last year to 67% this year.

Satisfaction Score

67%
1pp

Aspect Rank

7 of 13
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Huggs Coffee Drinks

Jul '23Jun '24

Singapore

Huggs Coffee is struggling to meet customer expectations, with a 2% decrease in satisfaction in Drinks aspect, falling from 81% last year to 79% this year.

Satisfaction Score

79%
2pp

Aspect Rank

3 of 13
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Huggs Coffee Place

Huggs Coffee is losing its edge, with a noticeable decrease in guest satisfaction in Place aspect, down from 76% last year to 63% this year.

Huggs Coffee Atmosphere and Décor

Jul '23Jun '24

Singapore

Use Realytics to know more about Huggs Coffeelink

Satisfaction Score

Aspect Rank

4 of 13
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Huggs Coffee Service

Huggs Coffee continues to evolve, with a 2% increase in customer satisfaction of Service, climbing from 60% last year to 62% this year.

Huggs Coffee Staff

Huggs Coffee is facing challenges in evolving its Staff aspect, with a 5% decrease in customer satisfaction, dropping from 62% last year to 57% this year.

Huggs Coffee Staff Friendliness

Jul '23Jun '24

Singapore

Huggs Coffee is facing challenges in maintaining its customer experience, with a noticeable 13% decrease in their Staff Friendliness aspect satisfaction score, dropping from 76% to 63% this year.

Satisfaction Score

63%
13pp

Aspect Rank

7 of 13
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