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Reporting period: Feb '23Jan '24

Harry's Overview

10-100 Places
Restaurant

Brand Satisfaction

77%
5pp

Country Rank

Singapore
19 of 86

Category Rank

Restaurant
15 of 58

Rating Score

3.9

Sales Power

Sales Index

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Harry's Brand Profile

Feb '23Jan '24

Singapore

Harry's has a much lower satisfaction score for its Location compared to its other aspects. However, Harry's has succeeded in its Food and Drinks aspect, with a 80% satisfaction score.

Food and Drinks
80%
5pp
Service
77%
11pp
Staff
75%
6pp
Place
74%
6pp
Pricing
55%
2pp
Location
0%
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Harry's Food and Drinks

Harry's has shown an increase in Food and Drinks, with a jump from 75% last year to an impressive 80% this year.

Harry's Portion Size

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

20 of 58
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Harry's Food Quality

Feb '23Jan '24

Singapore

Harry's continues to evolve, with a 24% increase in customer satisfaction of Food Quality, climbing from 39% last year to 63% this year.

Satisfaction Score

63%
24pp

Aspect Rank

18 of 58
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Harry's Menu Selection

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

48 of 58
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Harry's Dishes

Feb '23Jan '24

Singapore

Harry's has successfully improved guest experience, as their "Dishes" satisfaction score jumped from 75% last year to an 77% this year.

Satisfaction Score

77%
2pp

Aspect Rank

14 of 58
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Harry's Drinks

Feb '23Jan '24

Singapore

Harry's continues to improve, with a notable increase in customer satisfaction for their Drinks aspect, rising from 84% to 88% this year.

Satisfaction Score

88%
4pp

Aspect Rank

5 of 57
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Harry's Cuisines

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

39 of 49
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Harry's Location

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Harry's Parking

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

20 of 31
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Harry's Conveniently Situated

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

40 of 50
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Harry's Views and Surroundings

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

20 of 35
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Harry's Ease to Find

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

20 of 26
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Harry's Transport Accessibility

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

16 of 27
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Harry's Place

Harry's is losing some of its appeal, with a concerning 6% decrease in satisfaction for Place dropping from 80% last year to 74% this year.

Satisfaction Score

Aspect Rank

15 of 58
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Harry's Cleanliness and Hygiene

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

55 of 58
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Harry's Restrooms

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

4 of 35
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Harry's Options for different visitors

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

21 of 57
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Harry's Child-Friendly Conditions

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

33 of 53
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Harry's Comfort

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

33 of 55
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Harry's Venue Congestion

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

29 of 58
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Harry's Dining Area

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

20 of 58
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Harry's Work and study friendly

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

34 of 39
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Harry's Pricing

Harry's is struggling to meet customer expectations, with a 2% decrease in satisfaction in Pricing aspect, falling from 57% last year to 55% this year.

Harry's Price

Feb '23Jan '24

Singapore

Harry's is losing its edge, with a noticeable decrease in guest satisfaction in Price aspect, down from 53% last year to 46% this year.

Satisfaction Score

46%
7pp

Aspect Rank

42 of 58
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Harry's Promotions

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

13 of 53
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Harry's Service

Harry's has demonstrated resilience in the industry, with a 11% increase in customer satisfaction for Service rising from 66% to 77% this year.

Harry's Opening Hours

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

14 of 54
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Satisfaction Score

Aspect Rank

6 of 58
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Harry's Online Facilities

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

31 of 54
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Harry's Waiting Time

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

50 of 58
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Harry's Order Processing

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

40 of 58
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Harry's Staff

Harry's has shown an increase in Staff, with a jump from 69% last year to an impressive 75% this year.

Harry's Staff Competence

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

28 of 54
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Harry's Staff Friendliness

Feb '23Jan '24

Singapore

Harry's continues to evolve, with a 14% increase in customer satisfaction of Staff Friendliness, climbing from 73% last year to 87% this year.

Satisfaction Score

87%
14pp

Aspect Rank

17 of 58
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Harry's Staff Attentiveness

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

23 of 57
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Harry's Staff Avaliability

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

10 of 52
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Harry's Staff Members

Feb '23Jan '24

Singapore

Harry's remains a consumer favourite, maintaining a consistent 52% satisfaction score in Staff Members aspect for both this year and last year.

Satisfaction Score

52%

Aspect Rank

23 of 58
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