Harry's Brand Profile
Jul '23 — Jun '24
Singapore
Harry's has a much lower satisfaction score for its Pricing compared to its other aspects. However, Harry's has succeeded in its Service aspect, with a 80% satisfaction score.
Harry's Satisfaction Trend
Jan '24 — Jun '24
Singapore
Harry's's brand satisfaction remains unchanged compared to the previous month and continues to stand at 80%. Use Realytics to closely monitor satisfaction score changes and assess how well the brand continues to meet customer expectations.
Harry's Food and Drinks
Harry's is losing some of its appeal, with a concerning 3% decrease in satisfaction for Food and Drinks dropping from 79% last year to 76% this year.
Harry's Food Quality
Jul '23 — Jun '24
Singapore
Harry's is struggling to meet customer expectations, with a 11% decrease in satisfaction in Food Quality aspect, falling from 53% last year to 42% this year.
Satisfaction Score
Aspect Rank
Harry's Dishes
Jul '23 — Jun '24
Singapore
Harry's remains a consumer favourite, maintaining a consistent 76% satisfaction score in Dishes aspect for both this year and last year.
Satisfaction Score
Aspect Rank
Harry's Drinks
Jul '23 — Jun '24
Singapore
Harry's is losing its edge, with a noticeable decrease in guest satisfaction in Drinks aspect, down from 86% last year to 82% this year.
Satisfaction Score
Aspect Rank
Harry's Place
Harry's has shown an increase in Place, with a jump from 78% last year to an impressive 79% this year.
Harry's Atmosphere and Décor
Jul '23 — Jun '24
Singapore
Satisfaction Score
Aspect Rank
Harry's Comfort
Jul '23 — Jun '24
Singapore
Harry's is still the go-to place for customers, as their Comfort score remains high at 83%, consistent with last year's score.
Satisfaction Score
Aspect Rank
Harry's Venue Congestion
Jul '23 — Jun '24
Singapore
Harry's continues to evolve, with a 5% increase in customer satisfaction of Venue Congestion, climbing from 37% last year to 42% this year.
Satisfaction Score
Aspect Rank
Harry's Pricing
Harry's has successfully improved guest experience, as their "Pricing" satisfaction score jumped from 51% last year to an 66% this year.
Harry's Price
Jul '23 — Jun '24
Singapore
Harry's continues to improve, with a notable increase in customer satisfaction for their Price aspect, rising from 47% to 59% this year.
Satisfaction Score
Aspect Rank
Harry's Service
Harry's has demonstrated resilience in the industry, with a 15% increase in customer satisfaction for Service rising from 65% to 80% this year.
Harry's Dining Options
Jul '23 — Jun '24
Singapore
Harry's is facing challenges in evolving its Dining Options aspect, with a 2% decrease in customer satisfaction, dropping from 90% last year to 88% this year.
Satisfaction Score
Aspect Rank
Harry's Waiting Time
Jul '23 — Jun '24
Singapore
Harry's remains a consumer favourite, maintaining a consistent 52% satisfaction score in Waiting Time aspect for both this year and last year.
Satisfaction Score
Aspect Rank
Harry's Staff
Harry's has shown an increase in Staff, with a jump from 70% last year to an impressive 77% this year.
Harry's Staff Friendliness
Jul '23 — Jun '24
Singapore
Harry's continues to evolve, with a 9% increase in customer satisfaction of Staff Friendliness, climbing from 75% last year to 84% this year.
Satisfaction Score
Aspect Rank
Harry's Staff Members
Jul '23 — Jun '24
Singapore
Harry's has successfully improved guest experience, as their "Staff Members" satisfaction score jumped from 47% last year to an 61% this year.
Satisfaction Score
Aspect Rank
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