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Reporting period: Jul '23Jun '24

Guzman Y Gomez - Hillview Overview

10-100 Places
Restaurant

Brand Satisfaction

90%
1pp

Country Rank

Singapore
4 of 89

Category Rank

Restaurant
3 of 56

Rating Score

4.4

Sales Power

Sales Index

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Guzman Y Gomez - Hillview Brand Profile

Jul '23Jun '24

Singapore

Guzman Y Gomez - Hillview has a much lower satisfaction score for its Place compared to its other aspects. However, Guzman Y Gomez - Hillview has succeeded in its Location aspect, with a 96% satisfaction score.

Location
96%
11pp
Staff
92%
1pp
Food and Drinks
91%
2pp
Service
88%
1pp
Pricing
87%
1pp
Place
79%
3pp
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Guzman Y Gomez - Hillview Satisfaction Trend

Jan '24Jun '24

Singapore

Guzman Y Gomez - Hillview's brand satisfaction has decreased compared to previous month and now stands at 90%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Guzman Y Gomez - Hillview Food and Drinks

Guzman Y Gomez - Hillview is struggling to meet customer expectations. Use Realytics to know why

Guzman Y Gomez - Hillview Portion Size

Jul '23Jun '24

Singapore

Guzman Y Gomez - Hillview is losing some of its appeal, with a concerning 3% decrease in satisfaction for Portion Size dropping from 75% last year to 72% this year.

Satisfaction Score

72%
3pp

Aspect Rank

12 of 56
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Guzman Y Gomez - Hillview Food Quality

Jul '23Jun '24

Singapore

Guzman Y Gomez - Hillview is struggling to meet customer expectations, with a 7% decrease in satisfaction in Food Quality aspect, falling from 76% last year to 69% this year.

Satisfaction Score

69%
7pp

Aspect Rank

7 of 56
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Guzman Y Gomez - Hillview Menu Selection

Jul '23Jun '24

Singapore

Guzman Y Gomez - Hillview has shown an increase in Menu Selection, with a jump from 83% last year to an impressive 87% this year.

Satisfaction Score

87%
4pp

Aspect Rank

9 of 56
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Guzman Y Gomez - Hillview Dishes

Jul '23Jun '24

Singapore

Guzman Y Gomez - Hillview is losing its edge, with a noticeable decrease in guest satisfaction in Dishes aspect, down from 88% last year to 85% this year.

Satisfaction Score

85%
3pp

Aspect Rank

4 of 56
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Satisfaction Score

Aspect Rank

2 of 55
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Satisfaction Score

Aspect Rank

7 of 45
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Guzman Y Gomez - Hillview Location

Guzman Y Gomez - Hillview is one of the most promising brand to delight customers. Use Realytics to know more

Guzman Y Gomez - Hillview Conveniently Situated

Jul '23Jun '24

Singapore

Use Realytics to know more about Guzman Y Gomez - Hillviewlink

Satisfaction Score

Aspect Rank

6 of 48
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Guzman Y Gomez - Hillview Views and Surroundings

Jul '23Jun '24

Singapore

Use Realytics to know more about Guzman Y Gomez - Hillviewlink

Satisfaction Score

Aspect Rank

10 of 38
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Guzman Y Gomez - Hillview Place

Guzman Y Gomez - Hillview is facing challenges in evolving its Place aspect, with a 3% decrease in customer satisfaction, dropping from 82% last year to 79% this year.

Guzman Y Gomez - Hillview Atmosphere and Décor

Jul '23Jun '24

Singapore

Guzman Y Gomez - Hillview is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

13 of 55
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Guzman Y Gomez - Hillview Cleanliness and Hygiene

Jul '23Jun '24

Singapore

Guzman Y Gomez - Hillview continues to evolve, with a 1% increase in customer satisfaction of Cleanliness and Hygiene, climbing from 77% last year to 78% this year.

Satisfaction Score

78%
1pp

Aspect Rank

8 of 56
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Guzman Y Gomez - Hillview Comfort

Jul '23Jun '24

Singapore

Guzman Y Gomez - Hillview is facing challenges in maintaining its customer experience, with a noticeable 41% decrease in their Comfort aspect satisfaction score, dropping from 79% to 38% this year.

Satisfaction Score

38%
41pp

Aspect Rank

6 of 53
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Guzman Y Gomez - Hillview Venue Congestion

Jul '23Jun '24

Singapore

Guzman Y Gomez - Hillview is losing some of its appeal, with a concerning 1% decrease in satisfaction for Venue Congestion dropping from 25% last year to 24% this year.

Satisfaction Score

24%
1pp

Aspect Rank

13 of 55
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Guzman Y Gomez - Hillview Dining Area

Jul '23Jun '24

Singapore

Guzman Y Gomez - Hillview is struggling to meet customer expectations, with a 7% decrease in satisfaction in Dining Area aspect, falling from 66% last year to 59% this year.

Satisfaction Score

59%
7pp

Aspect Rank

2 of 56
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Guzman Y Gomez - Hillview Pricing

Guzman Y Gomez - Hillview has successfully improved guest experience, as their "Pricing" satisfaction score jumped from 86% last year to an 87% this year.

Guzman Y Gomez - Hillview Price

Jul '23Jun '24

Singapore

Guzman Y Gomez - Hillview remains a consumer favourite, maintaining a consistent 85% satisfaction score in Price aspect for both this year and last year.

Satisfaction Score

85%

Aspect Rank

6 of 56
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Satisfaction Score

Aspect Rank

1 of 52
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Guzman Y Gomez - Hillview Service

Guzman Y Gomez - Hillview continues to improve, with a notable increase in customer satisfaction for their Service aspect, rising from 87% to 88% this year.

Guzman Y Gomez - Hillview Dining Options

Jul '23Jun '24

Singapore

Guzman Y Gomez - Hillview is losing its edge, with a noticeable decrease in guest satisfaction in Dining Options aspect, down from 88% last year to 85% this year.

Satisfaction Score

85%
3pp

Aspect Rank

19 of 56
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Guzman Y Gomez - Hillview Waiting Time

Jul '23Jun '24

Singapore

Guzman Y Gomez - Hillview has demonstrated resilience in the industry, with a 1% increase in customer satisfaction for Waiting Time rising from 86% to 87% this year.

Satisfaction Score

87%
1pp

Aspect Rank

1 of 56
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Guzman Y Gomez - Hillview Order Processing

Jul '23Jun '24

Singapore

Guzman Y Gomez - Hillview has shown an increase in Order Processing, with a jump from 43% last year to an impressive 59% this year.

Satisfaction Score

59%
16pp

Aspect Rank

11 of 56
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Guzman Y Gomez - Hillview Staff

Guzman Y Gomez - Hillview is struggling to meet customer expectations. Use Realytics to know why

Guzman Y Gomez - Hillview Staff Friendliness

Jul '23Jun '24

Singapore

Guzman Y Gomez - Hillview is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

4 of 56
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Guzman Y Gomez - Hillview Staff Attentiveness

Jul '23Jun '24

Singapore

Guzman Y Gomez - Hillview continues to evolve, with a 10% increase in customer satisfaction of Staff Attentiveness, climbing from 75% last year to 85% this year.

Satisfaction Score

85%
10pp

Aspect Rank

4 of 55
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Guzman Y Gomez - Hillview Staff Members

Jul '23Jun '24

Singapore

Guzman Y Gomez - Hillview has successfully improved guest experience, as their "Staff Members" satisfaction score jumped from 81% last year to an 86% this year.

Satisfaction Score

86%
5pp

Aspect Rank

3 of 56
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