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Reporting period: Apr '23Mar '24

Guzman Y Gomez - Hillview Overview

10-100 Places
Restaurant

Brand Satisfaction

90%

Country Rank

Singapore
3 of 91

Category Rank

Restaurant
2 of 61

Rating Score

4.5

Sales Power

Sales Index

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Guzman Y Gomez - Hillview Brand Profile

Apr '23Mar '24

Singapore

Guzman Y Gomez - Hillview has a much lower satisfaction score for its Place compared to its other aspects. However, Guzman Y Gomez - Hillview has succeeded in its Location aspect, with a 96% satisfaction score.

Location
96%
11pp
Food and Drinks
92%
1pp
Staff
92%
Service
88%
1pp
Pricing
87%
1pp
Place
80%
1pp
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Guzman Y Gomez - Hillview Food and Drinks

Guzman Y Gomez - Hillview is one of the most promising brand to delight customers. Use Realytics to know more

Guzman Y Gomez - Hillview Portion Size

Apr '23Mar '24

Singapore

Guzman Y Gomez - Hillview has shown an increase in Portion Size, with a jump from 73% last year to an impressive 82% this year.

Satisfaction Score

82%
9pp

Aspect Rank

6 of 61
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Guzman Y Gomez - Hillview Food Quality

Apr '23Mar '24

Singapore

Guzman Y Gomez - Hillview continues to evolve, with a 2% increase in customer satisfaction of Food Quality, climbing from 71% last year to 73% this year.

Satisfaction Score

73%
2pp

Aspect Rank

4 of 61
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Guzman Y Gomez - Hillview Menu Selection

Apr '23Mar '24

Singapore

Guzman Y Gomez - Hillview has successfully improved guest experience, as their "Menu Selection" satisfaction score jumped from 81% last year to an 85% this year.

Satisfaction Score

85%
4pp

Aspect Rank

7 of 61
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Guzman Y Gomez - Hillview Dishes

Apr '23Mar '24

Singapore

Guzman Y Gomez - Hillview is losing some of its appeal, with a concerning 1% decrease in satisfaction for Dishes dropping from 87% last year to 86% this year.

Satisfaction Score

86%
1pp

Aspect Rank

3 of 61
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Satisfaction Score

Aspect Rank

2 of 61
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Satisfaction Score

Aspect Rank

2 of 49
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Guzman Y Gomez - Hillview Location

Guzman Y Gomez - Hillview is one of the most promising brand to delight customers. Use Realytics to know more

Guzman Y Gomez - Hillview Conveniently Situated

Apr '23Mar '24

Singapore

Use Realytics to know more about Guzman Y Gomez - Hillviewlink

Satisfaction Score

Aspect Rank

8 of 55
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Guzman Y Gomez - Hillview Views and Surroundings

Apr '23Mar '24

Singapore

Use Realytics to know more about Guzman Y Gomez - Hillviewlink

Satisfaction Score

Aspect Rank

16 of 42
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Guzman Y Gomez - Hillview Ease to Find

Apr '23Mar '24

Singapore

Use Realytics to know more about Guzman Y Gomez - Hillviewlink

Satisfaction Score

Aspect Rank

6 of 28
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Guzman Y Gomez - Hillview Transport Accessibility

Apr '23Mar '24

Singapore

Use Realytics to know more about Guzman Y Gomez - Hillviewlink

Satisfaction Score

Aspect Rank

8 of 22
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Guzman Y Gomez - Hillview Place

Guzman Y Gomez - Hillview is struggling to meet customer expectations, with a 1% decrease in satisfaction in Place aspect, falling from 81% last year to 80% this year.

Guzman Y Gomez - Hillview Atmosphere and Décor

Apr '23Mar '24

Singapore

Guzman Y Gomez - Hillview is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

13 of 61
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Guzman Y Gomez - Hillview Cleanliness and Hygiene

Apr '23Mar '24

Singapore

Guzman Y Gomez - Hillview is losing its edge, with a noticeable decrease in guest satisfaction in Cleanliness and Hygiene aspect, down from 79% last year to 75% this year.

Satisfaction Score

75%
4pp

Aspect Rank

9 of 61
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Guzman Y Gomez - Hillview Restrooms

Apr '23Mar '24

Singapore

Use Realytics to know more about Guzman Y Gomez - Hillviewlink

Satisfaction Score

Aspect Rank

3 of 39
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Guzman Y Gomez - Hillview Options for different visitors

Apr '23Mar '24

Singapore

Use Realytics to know more about Guzman Y Gomez - Hillviewlink

Satisfaction Score

Aspect Rank

8 of 59
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Guzman Y Gomez - Hillview Child-Friendly Conditions

Apr '23Mar '24

Singapore

Use Realytics to know more about Guzman Y Gomez - Hillviewlink

Satisfaction Score

Aspect Rank

13 of 57
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Guzman Y Gomez - Hillview Comfort

Apr '23Mar '24

Singapore

Guzman Y Gomez - Hillview is facing challenges in evolving its Comfort aspect, with a 37% decrease in customer satisfaction, dropping from 84% last year to 47% this year.

Satisfaction Score

47%
37pp

Aspect Rank

8 of 59
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Guzman Y Gomez - Hillview Venue Congestion

Apr '23Mar '24

Singapore

Guzman Y Gomez - Hillview remains a consumer favourite, maintaining a consistent 24% satisfaction score in Venue Congestion aspect for both this year and last year.

Satisfaction Score

24%

Aspect Rank

16 of 61
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Guzman Y Gomez - Hillview Dining Area

Apr '23Mar '24

Singapore

Guzman Y Gomez - Hillview continues to improve, with a notable increase in customer satisfaction for their Dining Area aspect, rising from 60% to 61% this year.

Satisfaction Score

61%
1pp

Aspect Rank

3 of 61
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Guzman Y Gomez - Hillview Work and study friendly

Apr '23Mar '24

Singapore

Use Realytics to know more about Guzman Y Gomez - Hillviewlink

Satisfaction Score

Aspect Rank

19 of 29
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Guzman Y Gomez - Hillview Pricing

Guzman Y Gomez - Hillview has demonstrated resilience in the industry, with a 1% increase in customer satisfaction for Pricing rising from 86% to 87% this year.

Guzman Y Gomez - Hillview Price

Apr '23Mar '24

Singapore

Guzman Y Gomez - Hillview is still the go-to place for customers, as their Price score remains high at 86%, consistent with last year's score.

Satisfaction Score

86%

Aspect Rank

6 of 61
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Satisfaction Score

Aspect Rank

3 of 54
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Guzman Y Gomez - Hillview Service

Guzman Y Gomez - Hillview has shown an increase in Service, with a jump from 87% last year to an impressive 88% this year.

Guzman Y Gomez - Hillview Billing and Payment

Apr '23Mar '24

Singapore

Use Realytics to know more about Guzman Y Gomez - Hillviewlink

Satisfaction Score

Aspect Rank

12 of 58
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Guzman Y Gomez - Hillview Opening Hours

Apr '23Mar '24

Singapore

Use Realytics to know more about Guzman Y Gomez - Hillviewlink

Satisfaction Score

Aspect Rank

15 of 58
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Guzman Y Gomez - Hillview Dining Options

Apr '23Mar '24

Singapore

Guzman Y Gomez - Hillview is facing challenges in maintaining its customer experience, with a noticeable 3% decrease in their Dining Options aspect satisfaction score, dropping from 89% to 86% this year.

Satisfaction Score

86%
3pp

Aspect Rank

17 of 61
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Guzman Y Gomez - Hillview Online Facilities

Apr '23Mar '24

Singapore

Use Realytics to know more about Guzman Y Gomez - Hillviewlink

Satisfaction Score

Aspect Rank

9 of 43
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Guzman Y Gomez - Hillview Waiting Time

Apr '23Mar '24

Singapore

Guzman Y Gomez - Hillview remains a consumer favourite, maintaining a consistent 87% satisfaction score in Waiting Time aspect for both this year and last year.

Satisfaction Score

87%

Aspect Rank

1 of 61
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Guzman Y Gomez - Hillview Order Processing

Apr '23Mar '24

Singapore

Guzman Y Gomez - Hillview continues to evolve, with a 22% increase in customer satisfaction of Order Processing, climbing from 35% last year to 57% this year.

Satisfaction Score

57%
22pp

Aspect Rank

8 of 61
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Guzman Y Gomez - Hillview Staff

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Guzman Y Gomez - Hillview Staff Competence

Apr '23Mar '24

Singapore

Guzman Y Gomez - Hillview is still the go-to place for customers, as their Staff Competence score remains high at 73%, consistent with last year's score.

Satisfaction Score

73%

Aspect Rank

5 of 58
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Guzman Y Gomez - Hillview Staff Friendliness

Apr '23Mar '24

Singapore

Guzman Y Gomez - Hillview is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

3 of 61
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Guzman Y Gomez - Hillview Staff Attentiveness

Apr '23Mar '24

Singapore

Guzman Y Gomez - Hillview has successfully improved guest experience, as their "Staff Attentiveness" satisfaction score jumped from 69% last year to an 85% this year.

Satisfaction Score

85%
16pp

Aspect Rank

3 of 58
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Guzman Y Gomez - Hillview Staff Avaliability

Apr '23Mar '24

Singapore

Use Realytics to know more about Guzman Y Gomez - Hillviewlink

Satisfaction Score

Aspect Rank

27 of 52
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Guzman Y Gomez - Hillview Staff Members

Apr '23Mar '24

Singapore

Guzman Y Gomez - Hillview continues to improve, with a notable increase in customer satisfaction for their Staff Members aspect, rising from 76% to 87% this year.

Satisfaction Score

87%
11pp

Aspect Rank

4 of 60
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