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Reporting period: Aug '23Jul '24

Genki Sushi Overview

10-100 Places
Restaurant

Brand Satisfaction

63%
2pp

Country Rank

Singapore
55 of 87

Category Rank

Restaurant
38 of 56

Rating Score

3.1

Sales Power

Sales Index

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Genki Sushi Brand Profile

Aug '23Jul '24

Singapore

Genki Sushi has a much lower satisfaction score for its Place compared to its other aspects. However, Genki Sushi has succeeded in its Pricing aspect, with a 69% satisfaction score.

Pricing
69%
Food and Drinks
66%
1pp
Staff
65%
11pp
Service
61%
4pp
Place
53%
3pp
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Genki Sushi Satisfaction Trend

Feb '24Jul '24

Singapore

Genki Sushi's brand satisfaction has increased compared to previous month and now stands at 64%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Genki Sushi Food and Drinks

Genki Sushi is losing some of its appeal, with a concerning 1% decrease in satisfaction for Food and Drinks dropping from 67% last year to 66% this year.

Genki Sushi Portion Size

Aug '23Jul '24

Singapore

Genki Sushi remains a consumer favourite, maintaining a consistent 25% satisfaction score in Portion Size aspect for both this year and last year.

Satisfaction Score

25%

Aspect Rank

54 of 56
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Genki Sushi Food Quality

Aug '23Jul '24

Singapore

Genki Sushi is struggling to meet customer expectations, with a 6% decrease in satisfaction in Food Quality aspect, falling from 50% last year to 44% this year.

Satisfaction Score

44%
6pp

Aspect Rank

36 of 56
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Genki Sushi Menu Selection

Aug '23Jul '24

Singapore

Genki Sushi is still the go-to place for customers, as their Menu Selection score remains high at 50%, consistent with last year's score.

Satisfaction Score

50%

Aspect Rank

48 of 56
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Genki Sushi Dishes

Aug '23Jul '24

Singapore

Genki Sushi is losing its edge, with a noticeable decrease in guest satisfaction in Dishes aspect, down from 67% last year to 64% this year.

Satisfaction Score

64%
3pp

Aspect Rank

40 of 56
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Genki Sushi Drinks

Aug '23Jul '24

Singapore

Genki Sushi remains a consumer favourite, maintaining a consistent 67% satisfaction score in Drinks aspect for both this year and last year.

Satisfaction Score

67%

Aspect Rank

36 of 55
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Genki Sushi Cuisines

Aug '23Jul '24

Singapore

Genki Sushi is still the go-to place for customers, as their Cuisines score remains high at 83%, consistent with last year's score.

Satisfaction Score

83%

Aspect Rank

34 of 48
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Genki Sushi Place

Genki Sushi is facing challenges in evolving its Place aspect, with a 3% decrease in customer satisfaction, dropping from 56% last year to 53% this year.

Genki Sushi Atmosphere and Décor

Aug '23Jul '24

Singapore

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Satisfaction Score

Aspect Rank

27 of 55
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Genki Sushi Cleanliness and Hygiene

Aug '23Jul '24

Singapore

Genki Sushi is facing challenges in maintaining its customer experience, with a noticeable 7% decrease in their Cleanliness and Hygiene aspect satisfaction score, dropping from 54% to 47% this year.

Satisfaction Score

47%
7pp

Aspect Rank

47 of 56
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Genki Sushi Options for different visitors

Aug '23Jul '24

Singapore

Genki Sushi remains a consumer favourite, maintaining a consistent 90% satisfaction score in Options for different visitors aspect for both this year and last year.

Satisfaction Score

90%

Aspect Rank

27 of 53
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Genki Sushi Child-Friendly Conditions

Aug '23Jul '24

Singapore

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Satisfaction Score

Aspect Rank

27 of 51
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Genki Sushi Comfort

Aug '23Jul '24

Singapore

Genki Sushi is still the go-to place for customers, as their Comfort score remains high at 57%, consistent with last year's score.

Satisfaction Score

57%

Aspect Rank

36 of 54
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Genki Sushi Venue Congestion

Aug '23Jul '24

Singapore

Genki Sushi is losing some of its appeal, with a concerning 6% decrease in satisfaction for Venue Congestion dropping from 34% last year to 28% this year.

Satisfaction Score

28%
6pp

Aspect Rank

30 of 55
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Genki Sushi Dining Area

Aug '23Jul '24

Singapore

Genki Sushi remains a consumer favourite, maintaining a consistent 37% satisfaction score in Dining Area aspect for both this year and last year.

Satisfaction Score

37%

Aspect Rank

40 of 56
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Genki Sushi Pricing

Genki Sushi is still the go-to place for customers, as their Pricing score remains high at 69%, consistent with last year's score.

Genki Sushi Price

Aug '23Jul '24

Singapore

Genki Sushi remains a consumer favourite, maintaining a consistent 68% satisfaction score in Price aspect for both this year and last year.

Satisfaction Score

68%

Aspect Rank

22 of 56
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Genki Sushi Promotions

Aug '23Jul '24

Singapore

Genki Sushi is still the go-to place for customers, as their Promotions score remains high at 77%, consistent with last year's score.

Satisfaction Score

77%

Aspect Rank

33 of 53
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Genki Sushi Service

Genki Sushi has shown an increase in Service, with a jump from 57% last year to an impressive 61% this year.

Genki Sushi Billing and Payment

Aug '23Jul '24

Singapore

Genki Sushi remains a consumer favourite, maintaining a consistent 67% satisfaction score in Billing and Payment aspect for both this year and last year.

Satisfaction Score

67%

Aspect Rank

8 of 53
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Genki Sushi Opening Hours

Aug '23Jul '24

Singapore

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Satisfaction Score

Aspect Rank

41 of 52
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Genki Sushi Dining Options

Aug '23Jul '24

Singapore

Genki Sushi continues to evolve, with a 4% increase in customer satisfaction of Dining Options, climbing from 71% last year to 75% this year.

Satisfaction Score

75%
4pp

Aspect Rank

38 of 56
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Genki Sushi Online Facilities

Aug '23Jul '24

Singapore

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Satisfaction Score

Aspect Rank

5 of 39
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Genki Sushi Waiting Time

Aug '23Jul '24

Singapore

Genki Sushi is struggling to meet customer expectations, with a 3% decrease in satisfaction in Waiting Time aspect, falling from 57% last year to 54% this year.

Satisfaction Score

54%
3pp

Aspect Rank

37 of 56
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Genki Sushi Order Processing

Aug '23Jul '24

Singapore

Genki Sushi has successfully improved guest experience, as their "Order Processing" satisfaction score jumped from 31% last year to an 52% this year.

Satisfaction Score

52%
21pp

Aspect Rank

21 of 56
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Genki Sushi Staff

Genki Sushi continues to improve, with a notable increase in customer satisfaction for their Staff aspect, rising from 54% to 65% this year.

Genki Sushi Staff Competence

Aug '23Jul '24

Singapore

Genki Sushi is still the go-to place for customers, as their Staff Competence score remains high at 71%, consistent with last year's score.

Satisfaction Score

71%

Aspect Rank

21 of 53
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Genki Sushi Staff Friendliness

Aug '23Jul '24

Singapore

Genki Sushi has demonstrated resilience in the industry, with a 19% increase in customer satisfaction for Staff Friendliness rising from 56% to 75% this year.

Satisfaction Score

75%
19pp

Aspect Rank

25 of 56
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Genki Sushi Staff Attentiveness

Aug '23Jul '24

Singapore

Genki Sushi remains a consumer favourite, maintaining a consistent 60% satisfaction score in Staff Attentiveness aspect for both this year and last year.

Satisfaction Score

60%

Aspect Rank

28 of 55
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Genki Sushi Staff Avaliability

Aug '23Jul '24

Singapore

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Satisfaction Score

Aspect Rank

13 of 48
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Genki Sushi Staff Members

Aug '23Jul '24

Singapore

Genki Sushi is losing its edge, with a noticeable decrease in guest satisfaction in Staff Members aspect, down from 59% last year to 57% this year.

Satisfaction Score

57%
2pp

Aspect Rank

30 of 56
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