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Reporting period: Apr '23Mar '24

Genki Sushi Overview

10-100 Places
Restaurant

Brand Satisfaction

62%
1pp

Country Rank

Singapore
56 of 91

Category Rank

Restaurant
41 of 61

Rating Score

3

Sales Power

Sales Index

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Genki Sushi Brand Profile

Apr '23Mar '24

Singapore

Genki Sushi has a much lower satisfaction score for its Location compared to its other aspects. However, Genki Sushi has succeeded in its Pricing aspect, with a 68% satisfaction score.

Pricing
68%
4pp
Food and Drinks
67%
Service
59%
5pp
Staff
57%
4pp
Place
52%
8pp
Location
0%
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Genki Sushi Food and Drinks

Genki Sushi remains a consumer favourite, maintaining a consistent 67% satisfaction score in Food and Drinks aspect for both this year and last year.

Genki Sushi Portion Size

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

41 of 61
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Genki Sushi Food Quality

Apr '23Mar '24

Singapore

Genki Sushi is losing some of its appeal, with a concerning 3% decrease in satisfaction for Food Quality dropping from 50% last year to 47% this year.

Satisfaction Score

47%
3pp

Aspect Rank

35 of 61
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Genki Sushi Menu Selection

Apr '23Mar '24

Singapore

Genki Sushi has shown an increase in Menu Selection, with a jump from 36% last year to an impressive 58% this year.

Satisfaction Score

58%
22pp

Aspect Rank

14 of 61
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Genki Sushi Dishes

Apr '23Mar '24

Singapore

Genki Sushi is struggling to meet customer expectations, with a 1% decrease in satisfaction in Dishes aspect, falling from 68% last year to 67% this year.

Satisfaction Score

67%
1pp

Aspect Rank

35 of 61
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Genki Sushi Drinks

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

43 of 61
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Genki Sushi Cuisines

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

24 of 49
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Genki Sushi Location

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Genki Sushi Conveniently Situated

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

52 of 55
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Genki Sushi Views and Surroundings

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

35 of 42
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Genki Sushi Ease to Find

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

26 of 28
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Genki Sushi Transport Accessibility

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

20 of 22
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Genki Sushi Place

Genki Sushi is losing its edge, with a noticeable decrease in guest satisfaction in Place aspect, down from 60% last year to 52% this year.

Genki Sushi Atmosphere and Décor

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

56 of 61
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Genki Sushi Cleanliness and Hygiene

Apr '23Mar '24

Singapore

Genki Sushi is facing challenges in evolving its Cleanliness and Hygiene aspect, with a 25% decrease in customer satisfaction, dropping from 69% last year to 44% this year.

Satisfaction Score

44%
25pp

Aspect Rank

21 of 61
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Genki Sushi Restrooms

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

24 of 39
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Genki Sushi Options for different visitors

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

48 of 59
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Genki Sushi Child-Friendly Conditions

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

27 of 57
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Genki Sushi Comfort

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

58 of 59
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Genki Sushi Venue Congestion

Apr '23Mar '24

Singapore

Genki Sushi continues to evolve, with a 1% increase in customer satisfaction of Venue Congestion, climbing from 31% last year to 32% this year.

Satisfaction Score

32%
1pp

Aspect Rank

10 of 61
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Genki Sushi Dining Area

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

61 of 61
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Genki Sushi Work and study friendly

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

18 of 29
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Genki Sushi Pricing

Genki Sushi has successfully improved guest experience, as their "Pricing" satisfaction score jumped from 64% last year to an 68% this year.

Genki Sushi Price

Apr '23Mar '24

Singapore

Genki Sushi continues to improve, with a notable increase in customer satisfaction for their Price aspect, rising from 63% to 69% this year.

Satisfaction Score

69%
6pp

Aspect Rank

18 of 61
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Genki Sushi Promotions

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

37 of 54
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Genki Sushi Service

Genki Sushi has demonstrated resilience in the industry, with a 5% increase in customer satisfaction for Service rising from 54% to 59% this year.

Genki Sushi Billing and Payment

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

25 of 58
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Genki Sushi Opening Hours

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

14 of 58
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Genki Sushi Dining Options

Apr '23Mar '24

Singapore

Genki Sushi has shown an increase in Dining Options, with a jump from 67% last year to an impressive 76% this year.

Satisfaction Score

76%
9pp

Aspect Rank

29 of 61
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Genki Sushi Online Facilities

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

19 of 43
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Genki Sushi Waiting Time

Apr '23Mar '24

Singapore

Genki Sushi continues to evolve, with a 4% increase in customer satisfaction of Waiting Time, climbing from 53% last year to 57% this year.

Satisfaction Score

57%
4pp

Aspect Rank

25 of 61
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Genki Sushi Order Processing

Apr '23Mar '24

Singapore

Genki Sushi has successfully improved guest experience, as their "Order Processing" satisfaction score jumped from 39% last year to an 43% this year.

Satisfaction Score

43%
4pp

Aspect Rank

19 of 61
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Genki Sushi Staff

Genki Sushi continues to improve, with a notable increase in customer satisfaction for their Staff aspect, rising from 53% to 57% this year.

Genki Sushi Staff Competence

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

29 of 58
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Genki Sushi Staff Friendliness

Apr '23Mar '24

Singapore

Genki Sushi has demonstrated resilience in the industry, with a 9% increase in customer satisfaction for Staff Friendliness rising from 56% to 65% this year.

Satisfaction Score

65%
9pp

Aspect Rank

32 of 61
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Genki Sushi Staff Attentiveness

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

40 of 58
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Genki Sushi Staff Avaliability

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

33 of 52
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Genki Sushi Staff Members

Apr '23Mar '24

Singapore

Genki Sushi has shown an increase in Staff Members, with a jump from 48% last year to an impressive 61% this year.

Satisfaction Score

61%
13pp

Aspect Rank

18 of 60
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