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Reporting period: Feb '23Jan '24

Flash Coffee Overview

10-100 Places
Cafe

Brand Satisfaction

72%

Country Rank

Singapore
33 of 86

Category Rank

Cafe
4 of 14

Rating Score

3.6

Sales Power

Sales Index

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Flash Coffee Brand Profile

Feb '23Jan '24

Singapore

Flash Coffee has a much lower satisfaction score for its Pricing compared to its other aspects. However, Flash Coffee has succeeded in its Staff aspect, with a 79% satisfaction score.

Staff
79%
1pp
Food and Drinks
77%
3pp
Service
56%
3pp
Location
0%
Place
0%
Pricing
0%
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Flash Coffee Food and Drinks

Flash Coffee has shown an increase in Food and Drinks, with a jump from 74% last year to an impressive 77% this year.

Flash Coffee Portion Size

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

14 of 14
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Flash Coffee Food Quality

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

13 of 14
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Flash Coffee Menu Selection

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

7 of 14
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Flash Coffee Dishes

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

14 of 14
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Flash Coffee Drinks

Feb '23Jan '24

Singapore

Flash Coffee continues to evolve, with a 1% increase in customer satisfaction of Drinks, climbing from 80% last year to 81% this year.

Satisfaction Score

81%
1pp

Aspect Rank

3 of 14
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Flash Coffee Location

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Flash Coffee Conveniently Situated

Feb '23Jan '24

Singapore

Flash Coffee remains a consumer favourite, maintaining a consistent 67% satisfaction score in Conveniently Situated aspect for both this year and last year.

Satisfaction Score

67%

Aspect Rank

7 of 13
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Flash Coffee Place

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Flash Coffee Atmosphere and Décor

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

14 of 14
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Flash Coffee Cleanliness and Hygiene

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

7 of 14
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Flash Coffee Restrooms

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

8 of 9
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Flash Coffee Options for different visitors

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

9 of 14
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Flash Coffee Comfort

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

14 of 14
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Flash Coffee Venue Congestion

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

12 of 14
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Flash Coffee Dining Area

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

8 of 14
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Flash Coffee Work and study friendly

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

6 of 11
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Flash Coffee Pricing

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Flash Coffee Price

Feb '23Jan '24

Singapore

Flash Coffee has successfully improved guest experience, as their "Price" satisfaction score jumped from 75% last year to an 81% this year.

Satisfaction Score

81%
6pp

Aspect Rank

1 of 14
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Flash Coffee Promotions

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

5 of 12
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Flash Coffee Service

Flash Coffee is losing some of its appeal, with a concerning 3% decrease in satisfaction for Service dropping from 59% last year to 56% this year.

Flash Coffee Billing and Payment

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

5 of 13
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Flash Coffee Opening Hours

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

10 of 14
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Flash Coffee Dining Options

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

11 of 14
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Flash Coffee Online Facilities

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

1 of 13
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Flash Coffee Waiting Time

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

10 of 14
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Flash Coffee Order Processing

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

7 of 14
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Flash Coffee Staff

Flash Coffee continues to improve, with a notable increase in customer satisfaction for their Staff aspect, rising from 78% to 79% this year.

Flash Coffee Staff Competence

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

11 of 12
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Flash Coffee Staff Friendliness

Feb '23Jan '24

Singapore

Flash Coffee is still the go-to place for customers, as their Staff Friendliness score remains high at 89%, consistent with last year's score.

Satisfaction Score

89%

Aspect Rank

2 of 14
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Flash Coffee Staff Attentiveness

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

2 of 14
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Flash Coffee Staff Members

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

6 of 14
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