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Reporting period: Feb '23Jan '24

Encik Tan Overview

10-100 Places
Restaurant

Brand Satisfaction

52%
4pp

Country Rank

Singapore
73 of 86

Category Rank

Restaurant
51 of 58

Rating Score

2.7

Sales Power

Sales Index

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Encik Tan Brand Profile

Feb '23Jan '24

Singapore

Encik Tan has a much lower satisfaction score for its Location compared to its other aspects. However, Encik Tan has succeeded in its Pricing aspect, with a 82% satisfaction score.

Pricing
82%
6pp
Food and Drinks
62%
Service
42%
14pp
Place
42%
8pp
Staff
28%
6pp
Location
0%
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Encik Tan Food and Drinks

Encik Tan remains a consumer favourite, maintaining a consistent 62% satisfaction score in Food and Drinks aspect for both this year and last year.

Encik Tan Portion Size

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

53 of 58
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Encik Tan Food Quality

Feb '23Jan '24

Singapore

Encik Tan is losing some of its appeal, with a concerning 2% decrease in satisfaction for Food Quality dropping from 29% last year to 27% this year.

Satisfaction Score

27%
3pp

Aspect Rank

56 of 58
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Encik Tan Menu Selection

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

37 of 58
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Encik Tan Dishes

Feb '23Jan '24

Singapore

Encik Tan has shown an increase in Dishes, with a jump from 60% last year to an impressive 61% this year.

Satisfaction Score

61%
1pp

Aspect Rank

52 of 58
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Encik Tan Drinks

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

44 of 57
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Encik Tan Cuisines

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

37 of 49
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Encik Tan Location

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Encik Tan Parking

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

5 of 31
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Encik Tan Conveniently Situated

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

19 of 50
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Encik Tan Place

Encik Tan continues to evolve, with a 8% increase in customer satisfaction of Place, climbing from 34% last year to 42% this year.

Encik Tan Atmosphere and Décor

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

57 of 58
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Encik Tan Cleanliness and Hygiene

Feb '23Jan '24

Singapore

Encik Tan is still the go-to place for customers, as their Cleanliness and Hygiene score remains high at 44%, consistent with last year's score.

Satisfaction Score

44%

Aspect Rank

18 of 58
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Encik Tan Options for different visitors

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

55 of 57
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Encik Tan Child-Friendly Conditions

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

51 of 53
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Encik Tan Comfort

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

38 of 55
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Encik Tan Venue Congestion

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

44 of 58
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Encik Tan Dining Area

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

14 of 58
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Encik Tan Pricing

Encik Tan has successfully improved guest experience, as their "Pricing" satisfaction score jumped from 76% last year to an 82% this year.

Encik Tan Price

Feb '23Jan '24

Singapore

Encik Tan continues to improve, with a notable increase in customer satisfaction for their Price aspect, rising from 76% to 82% this year.

Satisfaction Score

82%
6pp

Aspect Rank

10 of 58
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Encik Tan Service

Encik Tan has demonstrated resilience in the industry, with a 14% increase in customer satisfaction for Service rising from 28% to 42% this year.

Encik Tan Billing and Payment

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

6 of 55
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Encik Tan Opening Hours

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

29 of 54
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Encik Tan Dining Options

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

58 of 58
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Encik Tan Waiting Time

Feb '23Jan '24

Singapore

Encik Tan has shown an increase in Waiting Time, with a jump from 39% last year to an impressive 48% this year.

Satisfaction Score

48%
9pp

Aspect Rank

27 of 58
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Encik Tan Order Processing

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

54 of 58
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Encik Tan Staff

Encik Tan continues to evolve, with a 6% increase in customer satisfaction of Staff, climbing from 22% last year to 28% this year.

Encik Tan Staff Competence

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

42 of 54
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Satisfaction Score

Aspect Rank

47 of 58
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Encik Tan Staff Attentiveness

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

26 of 57
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Encik Tan Staff Avaliability

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

36 of 52
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Encik Tan Staff Members

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

41 of 58
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