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Reporting period: Apr '23Mar '24

Earle Swensen's Overview

<10 Places
Restaurant

Brand Satisfaction

79%
10pp

Country Rank

Singapore
557 of 806

Category Rank

Restaurant
385 of 559

Rating Score

3.9

Sales Power

Sales Index

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Earle Swensen's Brand Profile

Apr '23Mar '24

Singapore

Earle Swensen's has a much lower satisfaction score for its Pricing compared to its other aspects. However, Earle Swensen's has succeeded in its Place aspect, with a 92% satisfaction score.

Place
92%
Staff
82%
9pp
Service
76%
9pp
Food and Drinks
76%
14pp
Location
0%
Pricing
0%
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Earle Swensen's Food and Drinks

Earle Swensen's is losing some of its appeal, with a concerning 14% decrease in satisfaction for Food and Drinks dropping from 90% last year to 76% this year.

Earle Swensen's Portion Size

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

478 of 553
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Earle Swensen's Food Quality

Apr '23Mar '24

Singapore

Earle Swensen's is struggling to meet customer expectations, with a 29% decrease in satisfaction in Food Quality aspect, falling from 77% last year to 48% this year.

Satisfaction Score

48%
29pp

Aspect Rank

439 of 559
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Earle Swensen's Menu Selection

Apr '23Mar '24

Singapore

Earle Swensen's has shown an increase in Menu Selection, with a jump from 84% last year to an impressive 89% this year.

Satisfaction Score

89%
5pp

Aspect Rank

113 of 559
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Earle Swensen's Dishes

Apr '23Mar '24

Singapore

Earle Swensen's is losing its edge, with a noticeable decrease in guest satisfaction in Dishes aspect, down from 85% last year to 68% this year.

Satisfaction Score

68%
17pp

Aspect Rank

501 of 559
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Earle Swensen's Drinks

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

309 of 545
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Earle Swensen's Location

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Earle Swensen's Conveniently Situated

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

98 of 435
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Earle Swensen's Views and Surroundings

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

109 of 342
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Earle Swensen's Place

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Satisfaction Score

Aspect Rank

133 of 558
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Earle Swensen's Cleanliness and Hygiene

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

289 of 545
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Earle Swensen's Restrooms

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

210 of 237
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Earle Swensen's Options for different visitors

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

324 of 546
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Earle Swensen's Child-Friendly Conditions

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

366 of 460
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Earle Swensen's Comfort

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

221 of 532
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Earle Swensen's Venue Congestion

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

387 of 544
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Earle Swensen's Dining Area

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

443 of 534
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Earle Swensen's Pricing

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Earle Swensen's Price

Apr '23Mar '24

Singapore

Earle Swensen's is facing challenges in evolving its Price aspect, with a 9% decrease in customer satisfaction, dropping from 79% last year to 70% this year.

Satisfaction Score

70%
9pp

Aspect Rank

241 of 559
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Earle Swensen's Promotions

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

277 of 479
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Earle Swensen's Service

Earle Swensen's is facing challenges in maintaining its customer experience, with a noticeable 9% decrease in their Service aspect satisfaction score, dropping from 85% to 76% this year.

Earle Swensen's Billing and Payment

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

171 of 363
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Earle Swensen's Opening Hours

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

234 of 335
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Satisfaction Score

Aspect Rank

66 of 559
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Earle Swensen's Waiting Time

Apr '23Mar '24

Singapore

Earle Swensen's is losing some of its appeal, with a concerning 9% decrease in satisfaction for Waiting Time dropping from 51% last year to 42% this year.

Satisfaction Score

42%
9pp

Aspect Rank

259 of 555
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Earle Swensen's Order Processing

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

503 of 558
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Earle Swensen's Staff

Earle Swensen's is struggling to meet customer expectations, with a 9% decrease in satisfaction in Staff aspect, falling from 91% last year to 82% this year.

Earle Swensen's Staff Competence

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

357 of 404
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Earle Swensen's Staff Friendliness

Apr '23Mar '24

Singapore

Earle Swensen's is losing its edge, with a noticeable decrease in guest satisfaction in Staff Friendliness aspect, down from 98% last year to 85% this year.

Satisfaction Score

85%
13pp

Aspect Rank

363 of 559
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Earle Swensen's Staff Attentiveness

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

316 of 523
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Earle Swensen's Staff Avaliability

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

141 of 269
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Earle Swensen's Staff Members

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

359 of 559
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