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Reporting period: Jul '23Jun '24

Craftsmen Coffee (Greenwood Ave) Overview

<10 Places
Cafe

Brand Satisfaction

80%
4pp

Country Rank

Singapore
520 of 745

Category Rank

Cafe
45 of 84

Rating Score

4

Sales Power

Sales Index

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Craftsmen Coffee (Greenwood Ave) Brand Profile

Jul '23Jun '24

Singapore

Craftsmen Coffee (Greenwood Ave) has a much lower satisfaction score for its Pricing compared to its other aspects. However, Craftsmen Coffee (Greenwood Ave) has succeeded in its Food and Drinks aspect, with a 82% satisfaction score.

Food and Drinks
82%
6pp
Staff
82%
3pp
Service
78%
2pp
Place
73%
7pp
Pricing
33%
6pp
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Craftsmen Coffee (Greenwood Ave) Satisfaction Trend

Jan '24Jun '24

Singapore

Craftsmen Coffee (Greenwood Ave)'s brand satisfaction has decreased compared to previous month and now stands at 74%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Craftsmen Coffee (Greenwood Ave) Food and Drinks

Craftsmen Coffee (Greenwood Ave) has shown an increase in Food and Drinks, with a jump from 76% last year to an impressive 82% this year.

Craftsmen Coffee (Greenwood Ave) Food Quality

Jul '23Jun '24

Singapore

Craftsmen Coffee (Greenwood Ave) continues to evolve, with a 23% increase in customer satisfaction of Food Quality, climbing from 28% last year to 51% this year.

Satisfaction Score

51%
23pp

Aspect Rank

45 of 84
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Craftsmen Coffee (Greenwood Ave) Menu Selection

Jul '23Jun '24

Singapore

Craftsmen Coffee (Greenwood Ave) remains a consumer favourite, maintaining a consistent 87% satisfaction score in Menu Selection aspect for both this year and last year.

Satisfaction Score

87%

Aspect Rank

14 of 84
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Craftsmen Coffee (Greenwood Ave) Dishes

Jul '23Jun '24

Singapore

Craftsmen Coffee (Greenwood Ave) has successfully improved guest experience, as their "Dishes" satisfaction score jumped from 64% last year to an 79% this year.

Satisfaction Score

79%
15pp

Aspect Rank

51 of 84
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Craftsmen Coffee (Greenwood Ave) Drinks

Jul '23Jun '24

Singapore

Craftsmen Coffee (Greenwood Ave) is losing some of its appeal, with a concerning 2% decrease in satisfaction for Drinks dropping from 90% last year to 88% this year.

Satisfaction Score

88%
2pp

Aspect Rank

32 of 84
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Craftsmen Coffee (Greenwood Ave) Place

Craftsmen Coffee (Greenwood Ave) is struggling to meet customer expectations, with a 7% decrease in satisfaction in Place aspect, falling from 80% last year to 73% this year.

Craftsmen Coffee (Greenwood Ave) Atmosphere and Décor

Jul '23Jun '24

Singapore

Craftsmen Coffee (Greenwood Ave) is one of the most promising brand to delight customers. Use Realytics to know morelink

Satisfaction Score

Aspect Rank

18 of 84
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Craftsmen Coffee (Greenwood Ave) Pricing

Craftsmen Coffee (Greenwood Ave) continues to improve, with a notable increase in customer satisfaction for their Pricing aspect, rising from 27% to 33% this year.

Craftsmen Coffee (Greenwood Ave) Price

Jul '23Jun '24

Singapore

Craftsmen Coffee (Greenwood Ave) has demonstrated resilience in the industry, with a 11% increase in customer satisfaction for Price rising from 22% to 33% this year.

Satisfaction Score

33%
11pp

Aspect Rank

61 of 84
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Craftsmen Coffee (Greenwood Ave) Service

Craftsmen Coffee (Greenwood Ave) has shown an increase in Service, with a jump from 76% last year to an impressive 78% this year.

Craftsmen Coffee (Greenwood Ave) Dining Options

Jul '23Jun '24

Singapore

Craftsmen Coffee (Greenwood Ave) continues to evolve, with a 1% increase in customer satisfaction of Dining Options, climbing from 87% last year to 88% this year.

Satisfaction Score

88%
1pp

Aspect Rank

35 of 84
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Craftsmen Coffee (Greenwood Ave) Staff

Craftsmen Coffee (Greenwood Ave) has successfully improved guest experience, as their "Staff" satisfaction score jumped from 79% last year to an 82% this year.

Craftsmen Coffee (Greenwood Ave) Staff Friendliness

Jul '23Jun '24

Singapore

Craftsmen Coffee (Greenwood Ave) is losing its edge, with a noticeable decrease in guest satisfaction in Staff Friendliness aspect, down from 94% last year to 87% this year.

Satisfaction Score

87%
7pp

Aspect Rank

45 of 84
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